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Katherine
Kathomas904@gmail.com
904-708-7851
3164 Swooping Willow Ct.
Jacksonville, FL 32223
Residential Sales Assistant/Loan Officer-in-Training - NMLS ID
13 years experience W2
0
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Average rating
25
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Summary

  • Highly motivated, career minded professional seeking growth and career opportunities within an established company.
  • Seven years experience in fast paced environments maintaining emphasis on the highest quality of service.
  • Skilled at mitigating risk and safeguarding sensitive information.
  • Excellent communication and listening skills.
  • Customer focused with diverse experience. High level of integrity and a strong work ethic.
  • Committed to follow and support the mission of the company.

SKILLS

  • Skilled with time management and meeting critical deadlines
  • Proficient in Microsoft Word, Excel, Power Point and Outlook
  • Ability to multitask with attention to detail
  • Outstanding communication skills

Experience
Residential Sales Assistant/Loan Officer-in-Training - NMLS ID
Information Technology
Aug 2018 - present
  • Liaison between borrowers, dealerships, and the residential sales team and upper management
  • Completed loan applications for a wide range of loan products, ordered appraisals, scheduled closings and locked interest rates
  • Designated loan officer for a small number of loans to work from initial application to closing
  • Identified and resolved problematic areas in the loan process and implemented solutions using available resources
  • Assisted in the approval/denial of loan applicants based upon loan products and bank requirements
  • Prepared and processed loan documentation for proper vesting and submission to underwriting
  • Reviewed loan details for each loan officer to verify accuracy and confirm all regulatory requirements were met
  • Point of contact for borrowers to ensure a clear understanding of loan specifics and required documentation
  • Assisted Residential Sales Manager and executive leadership with various projects, monthly sales projections, sales meetings, refresher trainings and coordinated internal work events along with external promotional events
  • Supported and mentored individual team members with daily tasks and projects.
  • Processed expense reports and scheduled travel arrangements for all loan officers and the division manager
  • Provided outstanding service to customers with innovative and creative solutions
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Premium Customer Service Representative/Premium Processor/Certified Mentor
Information Technology
Sep 2012 - Feb 2018
  • Premium Customer Service Representative/ Premium Processor/Certified Mentor
  • Responsible for processing various distribution requests from retirement, retail, specialty and premium accounts while working to maintain nearly impeccable accuracy in a fast-paced environment
  • Acted as a subject matter expert assisting colleagues and clients with advanced, time sensitive inquiries.
  • Tasked with researching time sensitive escalations, using problem solving skills to provide comprehensive resolutions
  • Specialized in identifying red flags and mitigating risk when processing verbal and paper-based distribution requests
  • Actively participated in the Mentor Committee which consisted of creating, updating and teaching training material for all new hires and yearly refresher trainings
  • Recipient of multiple awards for outstanding customer service while maintaining one of the highest scores for accuracy and quality assurance within the department
  • Utilized problem solving skills in a fast paced, high stress environment along with a positive attitude to ensure high client satisfaction
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Server/Trainer/Take Out
Information Technology
Feb 2009 - Feb 2012
  • Provided a high level of customer service, attention to detail and time management skills to ensure the best experience for guests
  • Trained new employees to ensure our customer service was consistent providing an above and beyond experience for every guest
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Non-cloudteam Skill
Education
Bachelor's in Education Social Studies
UNIVERSITY OF NORTH FLORIDA 2012
Certifications
Florida Teaching Certificate in Social Studies Education (Grades 6-12)
Teaching Experiences: Baldwin Middle-Senior High School
Internship
Developed lessons and taught 8th grade U.S. History classes for over 200 hours
Performed administrative duties such as attendance, grade reporting, parent conferences and demons
Collected and implemented educational data as a tool for developing effective lessons while
incorporating differentiation in the classroom
Skills