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Sam
hmelmou@hotmail.com
317-991-2560
Littleton, CO 80120
Asset and Configuration Management Analyst
23 years experience W2
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Summary

Over 18 years of experience in various IT roles including executive-level Technical Support, Application and Software Development, System/Business/Data Analyst, Network Infrastructure Support positions, and recently as a Senior IT Asset Management Analyst/Software Librarian. These roles involved Critical Thinking, Problem Solving, Software, Hardware, Smart Devices Support, Business Analysis, Data Analysis, and Network troubleshooting responsibility in large network environments.

Expertise:

  • System/Business/Data Analysis
  • Asset life-cycle management
  • Inventory management
  • Infrastructure
  • Windows, Linux, Unix, Workstation

Experience
Asset and Configuration Management Analyst
Manufacturing
Jan 2020 - May 2020
Centennial, CO
  • Configuration Management Database, Software Asset Management, and Hardware Asset Management process owner.
  • Conducted a full assessment of CMDB, hardware and software asset management processes, governed guidelines and tools conditions, provided gap analysis, governed, and processed improvement recommendations.
  • Provided process guidance through team training, lifecycle process support, and documentation.
  • Led efforts to implement ServiceNow workflow enhancements and system design changes.
  • Oversaw CMDB integrations, data uploads, validation, and audits of CI information.
  • Provided guidance and support as a tool SME (Flexera) in uploading purchase and contract records, allocated licenses accordingly to achieve desired compliance positions.
  • Participated in responding to vendor audits by gathering purchase records, collected deployed software data, and worked with infrastructure teams to collect an accurate inventory of hardware and software deployed in the environment.
  • Performed and presented extensive data and gap analysis, and reported for HAM, SAM, and CMDB.
  • Provided Key Performance Indicators (KPIs) reporting and assessment for HAM, SAM, and Denver.
Asset Management Compliance Configuration Management Process Improvement Analysis CMDB ServiceNow Software Asset Management Auditing Continuous Integration
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IT Asset Management Analyst
Utilities/Energy
Feb 2019 - Dec 2019
Denver, CO
  • Provided Software Asset Management, software licensing compliance and usage analysis, software contract renewals, process software requests, and vendor contract management.
  • Processed software request tickets through the Workfront ticketing system.
  • Processed Software yearly renewals for over 200 contracts including vendor terms negotiations.
  • Facilitated software license agreements legal reviews and term use negotiations with vendors.
  • Worked on the integration of Microsoft 365 Enterprise with on-premise infrastructure and licensing stack upgrade.
  • Uploaded purchase and contract records in the Flexera ITAM tool and allocated licenses accordingly to achieve compliance.
  • Participated in responding to vendor audits by gathering purchase records, collected deployed software data, and worked with infrastructure teams to collect an accurate inventory of hardware and software deployed in the environment.
  • Participated in the redesign of software request form interface within WorkFront software.
  • Produced reports of deployed software and effective license positions for various titles periodically and as requested by software owners and IT management.
Asset Management Compliance Contract Management Analysis Auditing ITAM
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IT Asset Management Business Operations
Information Technology
Jun 2018 - Feb 2019
Fishers, IN
  • Provided Software Asset Management in data gathering, clean up, and analysis of eBay's software license entitlements in preparation for the launch of Aspera (Asset Management tool) companywide.
  • Imported software license entitlements for the top 20 vendors into Aspera using an import template.
  • Worked with Aspera's support team to gather business and system requirements in preparation for the Asset Management tool deployment.
  • Created a software master list of all owned and used software titles within all eBay's business units. The list was also used to help create a software catalog for the newly implemented software asset management tool (Aspera).
  • Worked on gathering, analyzing, and preparing the foundational data (business organizational structure, device, and user data) to import and populate into Aspera.
  • Used SCCM to pull software inventory reports from windows-based devices, worked with service management teams to gather software inventory from Macs, Linux, and virtual machines.
  • Responded to vendor audit requests by gathering software entitlements, usage, and data analysis as well as preparing summaries for software compliance positions.
Asset Management BSA Compliance Linux Windows System Requirements MS SCCM Auditing Analysis
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IT Asset Management Administrator
Banking/Financial
Oct 2017 - Jun 2018
Fishers, IN
  • Provided Hardware\Software Asset Management\CMDB Administration, and Data Analysis for Freedom Mortgage nationwide.
  • Created and implemented an asset lifecycle road map from planning to disposal stages for hardware/software asset management including policies, processes, and procedures.
  • Tracked and managed a wide variety of software licenses and helped in facilitating annual SW license renewals and contracts.
  • Reviewed hardware assets contracts for new purchases, maintenance, and support. Also, helped identify gaps and savings.
  • Validated information, process change management requests, updated CMDB database, and created process documentation.
  • Created and implemented an effective hardware and software retrieval process for unused assets, which proved to be instrumental in reducing the unnecessary procurement of additional assets.
  • Worked with IT service teams and vendors to facilitate the assets disposal process.
  • Built and populated software modules in BMC Client Management to better track installed software and achieved licensing monetization and minimized audit risks.
  • Provided a variety of reports and key metrics to management for hardware deployment, asset assignments, and retrieval status as well as software deployment and licensing compliance.
  • Compiled and generated spreadsheets capturing key data for Software and Hardware Asset Management operations.
Asset Management Change Management Compliance CMDB Auditing Application Deployment Analysis
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IT Software/Hardware Asset Management
Insurance
Mar 2015 - Sep 2017
Indianapolis, IN
  • Provided Software\Hardware\CMDB Asset Management Support and Analysis for Anthem nationwide.
  • Administered software licensing management in ServiceNow for over 80000 devices including desktop, server, VMs, database, business, and reporting type software.
  • Managed and administered the ServiceNow software catalog and software media repository.
  • Participated in modules design, enhancement, UAT testing, and implementation of ServiceNow.
  • Acted as a liaison between the different IT teams, vendors, and user community to help coordinate the management of HAM/SAM/CMDB processes, product enhancement, change management requests, updates, and helped resolve any outstanding issues.
  • Utilized ServiceNow for hardware asset management, and assets and service requests, as well as Flexnet Manager for software licenses entitlements records, HD/SW inventory and software license management, and compliance.
  • Provided daily, weekly and monthly reports and KPIs to management for software requests status, performance, governance updates, software and hardware inventory, and license compliance.
  • Created pivot tables and modified spreadsheets to achieve analytical goals.
  • Performed software audits utilizing Flexera Flexnet Manager for software licensing compliance and SW/HW asset management, SCCM as discovery tools for data collection to ensure license compliance.
  • Created and modified existing asset management\CMDB process and procedure documentation.
Asset Management Change Management ServiceNow UAT Software Asset Management MS SCCM Compliance CMDB Auditing Analysis
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Technical Support Specialist/IT Asset Management
Professional/Consulting Services
Dec 2007 - Mar 2015
Los Angeles, CA
  • Provided phone and floor support for 300+ users as part of a 3-person team.
  • Troubleshoot computer, printer, Cisco Switches, Network infrastructure, VoIP phones, Tablets, Blackberry, and Smartphone problems (hardware and software).
  • Led technical refreshes for west coast offices for over 800 users including the setup of brand new desktop, laptops, printers, fax machines, and IP phones. Installed the windows from Ghost Image from USB and network shares, unlocked users, setup the service pack, setup user accounts, passwords, usernames, and domains. Installed the MS applications, MS office upgrades from MS Office 2003 to MS Office 2007, MS Office 2010 to MS Office 2012.
  • Performed floor client/network support and troubleshoot utilizing Remedy ticketing system.
  • Supported OS systems including Windows NT\2003\XP\Windows7/Windows10 in a Microsoft Network environment.
  • Performed network devices and user account administration via Active Directory, Active Roles, Blackberry, and Good for the Enterprise Servers.
  • Participated in Enterprise Software reclamation and Software License Compliance audits projects.
  • Participated in the UAT testing, transition, and implementation of ServiceNow.
  • Performed Hardware Asset Management and periodic inventory count projects.
  • Provided hardware support and coordinated vendor support for Dell, Lenovo desktops, laptops, and HP LaserJet printers.
  • Participated in trial support setups at remote locations including setting up local networks.
Asset Management Compliance Database Upgrades Desktops Laptops Printers Project Management Smart phones Windows VoIP UAT Technical Support ServiceNow Network Support Network Infrastructure MS Active Directory BMC Remedy Auditing
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PC System Analyst
Education
Apr 2003 - Dec 2007
Los Angeles, CA
  • Provided desktop support for IT and network infrastructure support and maintenance as part of a 20-person team campus-wide.
  • Troubleshoot computer and network components problems (Hardware and software).
  • Performed in-house and on-site client/network support and troubleshoot utilizing Clarify ticketing system.
  • Supported OS systems including Windows 98/NT/2000/2003 and XP on a dual network of Novell and NT.
  • Conducted maintenance and troubleshooting of network functions including Copper and Fiber wiring.
  • Troubleshoot issues pertaining to MS Office 2003 Suite (Word, Excel, PowerPoint, Access, and Outlook).
  • Provided support for Dell and IBM desktops, laptops as well as HP LaserJet printers.
  • Participated in designing and implementing a wireless system of over 800 APs (Access points).
  • Performed software and hardware configuration and implementation of network components.
  • Participated in periodic desktop and network equipment inventory projects including PCs, printers, network switches, wireless access points, and routers.
  • Setup user accounts, unlocked users, setup their permissions, installed software, updated security, antivirus applications, firewall, registry update, software testing.
Fiber Optics Microsoft Excel System Analysis Windows Software Testing Network Infrastructure Desktop Support Database Maintenance
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Application Support/ Programmer Analyst
Hospitality and Entertainment
Jan 1999 - Apr 2003
Universal City, CA
  • Supported various applications in Windows 95/98/2000 in dual Network of NT and Novell.
  • Handled desktop support issues within my department (350 users).
  • Supported and modified MS-Access 97/2000 databases.
  • Customized off the shelf products like ACT2000 database.
  • Helped develop and maintained HTML web pages for tracking Studio film storage using ASP, FrontPage, Dreamweaver for In-House use web pages.
  • Led the design, development, and implementation of an Asset Management Application including backend database design and implementation, front end design, and generating reports features using Visual basic 6.0 and MS-SQL.
  • Performed data analysis for Software/Hardware assets and presented reports to management.
Asset Management Database Design Desktop Support Visual Basic Windows HTML Application Support Analysis
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Computer and Information Sciences and Support Services
Computer Learning Centers 1996
Attended in Electrical, Electronics and Communications Engineering
East Los Angeles College
Attended in Network Infrastructure and Security
UCLA – Los Angeles

Network infrastructure, Network Security, Visual Basic, and SQL Database Client/Server Development.

Attended in Computer Science, Windows
MT Sierra College

DOS 6.x, Windows 3.X, Windows NT 3.51, 4.0 Server and Workstation, Enterprise, TCP/IP Protocol, and MS Exchange.

Certifications
A+ Certified
ITIL certification - in progress
Skills
Asset Management
2020
16
Windows
2019
16
Auditing
2020
12
Compliance
2020
12
Network Infrastructure
2015
11
ServiceNow
2020
10
Analysis
2020
9
UAT
2017
9
Desktop Support
2007
8
BMC Remedy
2015
7
Database Upgrades
2015
7
Desktops
2015
7
Laptops
2015
7
MS Active Directory
2015
7
Network Support
2015
7
Printers
2015
7
Project Management
2015
7
Smart phones
2015
7
Technical Support
2015
7
VoIP
2015
7
Application Support
2003
4
Database Design
2003
4
Database Maintenance
2007
4
Fiber Optics
2007
4
HTML
2003
4
Microsoft Excel
2007
4
Software Testing
2007
4
System Analysis
2007
4
Visual Basic
2003
4
Change Management
2018
3
CMDB
2020
3
MS SCCM
2019
3
Software Asset Management
2020
2
Application Deployment
2018
1
Blackberry
0
1
BSA
2019
1
Citrix
0
1
Configuration Management
2020
1
Continuous Integration
2020
1
Contract Management
2019
1
Data Analysis
0
1
Disaster Recovery
0
1
Group Policy
0
1
Inventory Management
0
1
ITAM
2019
1
Life-cycle Management
0
1
Linux
2019
1
Microsoft Exchange
0
1
Problem Solving
0
1
Process Improvement
2020
1
System Requirements
2019
1
UNIX
0
1
VMWare
0
1
Windows 7
0
1
Windows Server
0
1