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Barrington
Bzenn01@hotmail.com
817-653-1732
Ft Worth, TX 76244
IT Technical Services Engineer/ System Analyst
16 years experience W2
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Summary

IT professional leveraging 10+ years of experience in Desktop Support, Networking & Windows Server Administration. Experienced Cable Installer (BICSI): Cabling media, Terminations & Structured Cabling Systems (SCS). Department Of Defense contractor & Security Clearance holder while working in Iraq & Afghanistan for 5+ years. Areas of knowledge: Active Directory, LabTech, Windows 8 & 10, Rack Space, eFolder/Replibit, Symantec Message Labs E-mail Filtering and Connect Wise, Cisco Meraki TECHNICAL CERTIFICATIONS

  • Microsoft Certified Systems Engineer: (MCSE) (MCSE: Security)
  • CompTIA: Security+, Network+, A+ ce (Hardware)

Experience
IT Technical Services Engineer
Information Technology
Mar 2018 - present
Dallas, TX
SNOW: Service Now Ticketing System
  • Cisco Meraki Router & Switch deployment, configuration and monitoring
  • Dell Server 2008
Cisco
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IT Systems Analyst Ft
Information Technology
Aug 2017 - Mar 2018
CAT5 CAT6 Fiber IT Systems Analyst Ft. Windows 7 8 10
  • RMS Line of Business support experience
  • Microsoft SCCM software deployment
  • BMC Remedy Ticketing / CATS Asset Inventory Tracking
  • Knowledge of LM Corporate policies, Applications and Web Services, Security Risk Assessments Process, and Information Security Focus
System Analysis WebServices Windows
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IT Systems Analyst
Information Technology
Jan 2016 - Jun 2017
Dallas, TX
Windows 7, 8, 10, MS Office 2010
  • 2013 & Microsoft Office 365
  • Active Directory
  • Light SCCM administration
  • BOMGAR, Remedy and Connect Wise Ticketing Systems
  • Level III Support, MS Exchange, Windows Server 2008
  • Solar Winds monitoring system /Meraki Switches and Cisco Access Points
  • Monitoring of Cisco Wireless LAN Controllers (WLC) and HP NetStreamer V9 flow technologies now supported
  • Repair and resolve Dell & HP hardware and printer issues
  • Data Center: Capacity planning for Rack space, power DC modular containment
  • Audit/Review of EMS ensuring critical alerts are not missed
  • 100% hands-on datacenter mgmt. Telecom/VOIP, Rack and Blade servers, Storage backups, Tape library, Virtualization
Auditing Cisco Data Center LAN Office 365 Project Management SolarWinds Switches System Analysis VoIP Windows
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Cable data technician: wiring
Jan 2012 - Jan 2016
deployment and IDRAC maintenance
  • LiveVault Backup Solutions SCCM
  • Cable data technician: wiring installation termination and testing Industry standards color codes
Database Backups
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IT Network Assistant Administrator
Information Technology
May 2014 - Jan 2016
Monitors LAN and WAN to ensure connectivity according to contractual SLA's.
  • Solar Winds and Nagios used for network monitoring
  • Capable of identifying, pulling, and labeling 5e, Cat6, and fiber optic cables
  • Ability to install support structures (J-hooks, support rings, cable slings, and cable tray/ladder rack
  • Termination of work station outlets and networking closet equipment
  • Cabling Project Installations: Cat 5, Cat 6, PVC, network cabinets
  • Performs duties as Lead in absence of the department manager.
  • VISIO documentation of network systems including drawings, IP addressing plans
  • FLUKE line testing equipment and documentation
  • Terminate and cable dress in accordance to BICSI standards
  • Cisco access point configuration / DHCP Lease/Reservation management HCC
Cisco LAN Nagios Network Monitoring SolarWinds WAN
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IT Systems Administrator
Information Technology
Nov 2011 - Jan 2013
Houston, TX
TCP/IP mapping for network copiers, printers, scanners such Ricoh and Savin models
  • Altiris, MS File/ Exchange Servers: software/program deployment, PC imaging
  • Work within the scope of Sharepoint Administration, Team Track, Interactive Intelligence, Cisco VPN Client, Microsoft OWA, A.D., Drop Box and Print Server maintenance
  • Assist in large scale company migration from XP to Windows 7.
  • Android devices, Leopard/ Lion OS's Apple machines, iPads, laptops
Cisco Laptops MS SharePoint Printers TCP/IP VPN Windows
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Help Desk Tech II
Oct 2010 - Nov 2011
Houston, TX
Provide level II support for seismic drilling and land surveys in environments of XP, Exchange Server 2008, MS Office 2K7
  • 2K10, Active Directory
  • Ghost imaging, computer deployments and setups
  • Geokinetics internal ticketing and escalation software, Team Viewer remote assistance
  • Technical support for LAN/WAN connections, network printer installs and maintenance
  • Kaspersky Antivirus 6.0.4, Sophos Endpoint Security Control Antivirus
  • Tandberg Video Conference Monitoring
  • Foot Prints ticket and escalation software, Avaya IP phone support, R Admin Server
No skills were added
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Network Tech II/Cable Tech
Information Technology
Nov 2009 - Aug 2010
Houston, TX
Network equipment: Cisco: wireless canopies, bridges, switches, VOIP phones
  • Install and maintain network data lines as required to accommodate business use and continuity (CAT5E/ CAT6)
  • Manage leased asset database for corporate computers via APEX
  • Server Backup Maintenance: tape drives, USB external drives, file quotas
  • Perform Department of Justice computer backups for successful data retention
  • Restore communications during outages and perform VSAT terminal maintenance to include re-peaking
Cisco Switches VoIP
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IT Support Technician
Information Technology
Aug 2008 - Sep 2009
Houston, TX
Managed Services: 1,800 end-users in Fortune 500 environment
  • Tier III support: remote and onsite
  • Active Directory account creations, terminations and permissions management
  • Daily operations included, support/management of software programs such as: Citrix, J.D. Edwards "People Soft", The GL Company's "Really Real Time Inquiry Suite Enterprise 8.1 (RRTIS)"
  • Warehousing: issuance/tracking/storage of IT Assets: HP/Compaq
  • TCP/IP mapping for network copiers, printers, scanners: Ricoh and Savin
  • Shipping /Receiving of computers and peripherals
Citrix Printers
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Cisco Agent Desktop / Cisco VPN Client
Jun 2008 - Aug 2008
* Blackberry phone management for end users setup activation and maintenance
Cisco VPN
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Microsoft SharePoint
Apr 2005 - Jun 2008
user management and site permission/access
No skills were added
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IT Customer Support Analyst III
Apr 2005 - Apr 2005
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
PROFESSIONAL DEVELOPMENT
Arlington Bowie High School 1999
Project Management
University of Phoenix
Skills
Cisco
2021
8
Database Backups
2016
4
Windows
2018
4
LAN
2017
3
Printers
2013
3
SolarWinds
2017
3
Laptops
2013
2
MS SharePoint
2013
2
Nagios
2016
2
Network Monitoring
2016
2
Switches
2017
2
System Analysis
2018
2
TCP/IP
2013
2
VoIP
2017
2
VPN
2013
2
WAN
2016
2
Auditing
2017
1
Citrix
2009
1
Data Center
2017
1
Office 365
2017
1
Project Management
2017
1
WebServices
2018
1
Connectwise
0
1
MS Active Directory
0
1
Systems Engineering
0
1
Windows Server
0
1