Uploaded File
add photo
Ervin
ervinharris@gmail.com
623-512-8592
Peoria, AZ 85345
IT Systems Engineer
21 years experience W2
0
Recommendations
Average rating
37
Profile views
Summary

Summary

  • 20+ years in IT with service desk, systems analysis, platform integration, onsite hardware, and remote software administration.
  • Quickly adapts to concepts, policies, and technologies. Experienced troubleshooter of software, hardware, and network connectivity issues.
  • Works efficiently with IT and non-IT stakeholders, providing excellent customer service.

Education & Certification

  • DeVry University (Phoenix, Arizona) GPA 3.8 CompTIA A+ (Exp 5/2022)
  • Bachelor of Science (Computer Information Science/Business) Verification: WM09795CXGFQSRB3

Experience
IT Systems Engineer
Information Technology
May 2016 - Jul 2019
Systems Engineering
Remove Skill
IT Systems Analyst
Information Technology
Mar 2014 - May 2016
System Analysis
Remove Skill
IT Facility Engineer
Information Technology
Jan 2012 - Mar 2014
  • Banner Health Banner University Medical Center, Phoenix, Arizona
  • Deploy and repair Laptops, Desktops, Tablets, Phones, Printers, Point-of-sale, and Hybrid Devices. Working knowledge of TCP\IP, DNS, DHCP, and network connectivity support. Working knowledge of Windows Command Line, Bitlocker, SCCM, and Active Directory. Familiarity with Support Software: Soti MobiControl, Remedy, AirWatch, HP Service Center, & Service NOW.
  • Actively practices IT Asset Management (ITAM) inventory, disposals, audits, and reporting.
  • Communicates clearly with internal and external customers through phone, text, e-Mail, IM, and face to face discussions.
  • Fosters and maintains positive relationships with all stakeholders internal staff and external vendors.
  • Plans, develops, and coordinates implementation of IT hardware platforms and software systems.
  • Creates easy to understand, detailed documentation for internal and external customers.
Asset Management Desktops DHCP DNS MS Active Directory Windows
Remove Skill
IT Specialist 3
Information Technology
Mar 2007 - Jun 2007
  • DES > DCSE > SAA, Phoenix, Arizona
  • Test, maintain, and monitor computer systems, including coordinating updates and downtime.
  • Communicate with Project Leads and Programmers using plain language and Flowchart Diagrams.
  • Provide User Acceptance Testing (UAT) sessions to validate system modifications.
  • Train staff and users to work with computer systems and programs.
  • Creates systems support documentation for technical staff and training documentation for end users and staff.
  • Provides new user onboarding and training to acquaint them with proprietary system and state laws. Prior IT Work History:
No skills were added
Remove Skill
Computer Support Specialist
Information Technology
Jan 2006 - Feb 2007
  • DV Call Center, Phoenix, Arizona
No skills were added
Remove Skill
IT Website Support
Information Technology
Sep 2004 - Dec 2005
  • Corporate Offices Phoenix, Arizona
No skills were added
Remove Skill
IT Systems Analyst
Information Technology
Mar 2003 - Sep 2004
  • R&D Offices in Arizona and California
System Analysis
Remove Skill
IT Field Retention
Information Technology
Dec 1999 - Mar 2003
  • Field Office Phoenix, Arizona
No skills were added
Remove Skill
Computer Operator
Information Technology
Dec 1999 - Dec 1999

n/a

No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Computer Information Science/Business
DeVry University 2022
Skills
System Analysis
2016
3
Systems Engineering
2019
3
Asset Management
2014
2
Desktops
2014
2
DHCP
2014
2
DNS
2014
2
MS Active Directory
2014
2
Windows
2014
2