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Benjamin
beamer182@gmail.com
802-238-2592
Fernandina Beach, FL 32034
Field Services Technician
5 years experience W2
0
Recommendations
Average rating
20
Profile views
Summary

  • My greatest aspiration is to make a positive & significant impact on those around me while also encouraging others to be their best selves.
  • I am motivated by a passion for technology as a construct and this motivation fuels my drive to advance my career in the IT Security Field and apply my preexisting knowledge and skills while learning from my peers.

Skills

  • Teamwork, Back-end Support, End-user support, AWS Administration, Active Directory Administration, Windows ME-10, Windows Server 2002-2010, Microsoft Office 365, PowerShell Scripting, C#, C++, JavaScript, Linux, Instructional Design, Asset Life-Cycle Management, Organizational Management, Project Management

Experience
Field Services Technician
Manufacturing
Jan 2019 - present
Fernandina Beach, FL
  • SAN Troubleshooting
    • HP iLO 3 Rebuild
  • WAN/Network Troubleshooting
    • Network Switch Installation
    • Solarwinds monitoring and reporting
    • Cisco Meraki migration and integration
    • RJ45 port termination, recabling, tracing, and patching
    • Nutanix server installation
  • AWS Suite Configuration, Troubleshooting, and Development
  • Active Directory Administration & Management
  • PowerShell Scripting
  • Citrix system administration scripting and integration
  • Applet design & troubleshooting in C#, C++, and JS.
  • VMware ESXi environment management
  • Physical to Virtual machine migration
  • Print server Administration
  • VoIP management
    • Media Switch Installation and configuration
    • SIP migration from Analog
  • Security administration
    • Endpoint encryption
    • Quarantining – ransomware resolution
    • TLS/SSL Certificate management
  • Microsoft Office 365 Administration
    • Sharepoint
      • Access and compliance
    • InTune
      • Endpoint and asset management
    • Exchange
      • Account and profile management
    • Azure
      • User inventory control
    • PowerApps
      • Microsoft Power Automate experience
Citrix Office 365
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Tier 1 Support Technician
Information Technology
Sep 2018 - Jan 2019
Jacksonville, FL
  • On-call support for Distribution Centers and Field/ Mobile Users
  • VOIP & Mobility Services Support & Troubleshooting.
  • Printing and Network Configuration.
  • Desktop Workstation Support including Office 365 & Outlook Client Administration.
  • Active Directory User & Computer account support and troubleshooting.
  • End-user deployment, onboarding and offboarding support.
  • Metric-based ticket handling & Escalation
  • SAP troubleshooting
  • Network outage trend identification
  • Printing & Fax diverts
  • Remote Software Management & Deployment
Office 365
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Multimedia Support Technician
Information Technology
Sep 2015 - May 2018
Albuquerque, NM
  • Responsible for VMware development, Printing and Network Configuration.
  • Desktop Workstation Support.
  • Office 365 & OWA Administration
  • User account support and troubleshooting.
  • End-user deployment solutions including database administration, onboarding and offboarding support, technical document writing, team-building, HIPAA compliance, inventory management.
  • Worked with high level physicians and medical students.
  • Received staff award for outstanding technical support.
Compliance DBA Office 365 VMWare
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Instructional Technology & Training
University of New Mexico Main Campus 2018
Certifications
UNMH Outstanding Staff Support
2017
Life Scout Boy Scouts of America
Skills
Office 365
2021
4
Compliance
2018
2
DBA
2018
2
VMWare
2018
2
Citrix
2021
1
AWS
0
1
JavaScript
0
1
Life-cycle Management
0
1
Linux
0
1
MS Active Directory
0
1
PowerShell
0
1
Project Management
0
1
Scripting
0
1
Windows Server
0
1
Awards
UNMH Outstanding Staff Support, 2017
Life Scout Boy Scouts of America, 0