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Benjamin
beamer182@gmail.com
802-238-2592
Fernandina Beach, FL 32034
Field Services Technician
5 years experience
W2
0
Recommendations
Average rating
20
Profile views
Summary
My greatest aspiration is to make a positive & significant impact on those around me while also encouraging others to be their best selves.
I am motivated by a passion for technology as a construct and this motivation fuels my drive to advance my career in the IT Security Field and apply my preexisting knowledge and skills while learning from my peers.
Skills
Teamwork, Back-end Support, End-user support, AWS Administration, Active Directory Administration, Windows ME-10, Windows Server 2002-2010, Microsoft Office 365, PowerShell Scripting, C#, C++, JavaScript, Linux, Instructional Design, Asset Life-Cycle Management, Organizational Management, Project Management
Experience
Field Services Technician
Manufacturing
Jan 2019 - present
Fernandina Beach, FL
SAN Troubleshooting
HP iLO 3 Rebuild
WAN/Network Troubleshooting
Network Switch Installation
Solarwinds monitoring and reporting
Cisco Meraki migration and integration
RJ45 port termination, recabling, tracing, and patching
Nutanix server installation
AWS Suite Configuration, Troubleshooting, and Development
Active Directory Administration & Management
PowerShell Scripting
Citrix system administration scripting and integration
Applet design & troubleshooting in C#, C++, and JS.
VMware ESXi environment management
Physical to Virtual machine migration
Print server Administration
VoIP management
Media Switch Installation and configuration
SIP migration from Analog
Security administration
Endpoint encryption
Quarantining – ransomware resolution
TLS/SSL Certificate management
Microsoft Office 365 Administration
Sharepoint
Access and compliance
InTune
Endpoint and asset management
Exchange
Account and profile management
Azure
User inventory control
PowerApps
Microsoft Power Automate experience
Citrix
Office 365
Remove Skill
Tier 1 Support Technician
Information Technology
Sep 2018 - Jan 2019
Jacksonville, FL
On-call support for Distribution Centers and Field/ Mobile Users
VOIP & Mobility Services Support & Troubleshooting.
Printing and Network Configuration.
Desktop Workstation Support including Office 365 & Outlook Client Administration.
Active Directory User & Computer account support and troubleshooting.
End-user deployment, onboarding and offboarding support.
Metric-based ticket handling & Escalation
SAP troubleshooting
Network outage trend identification
Printing & Fax diverts
Remote Software Management & Deployment
Office 365
Remove Skill
Multimedia Support Technician
Information Technology
Sep 2015 - May 2018
Albuquerque, NM
Responsible for VMware development, Printing and Network Configuration.
Desktop Workstation Support.
Office 365 & OWA Administration
User account support and troubleshooting.
End-user deployment solutions including database administration, onboarding and offboarding support, technical document writing, team-building, HIPAA compliance, inventory management.
Worked with high level physicians and medical students.
Received staff award for outstanding technical support.
Compliance
DBA
Office 365
VMWare
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Instructional Technology & Training
University of New Mexico Main Campus 2018
Record has not been verified.
Certifications
UNMH Outstanding Staff Support
2017
Life Scout Boy Scouts of America
Skills
Office 365
2021
4
Compliance
2018
2
DBA
2018
2
VMWare
2018
2
Citrix
2021
1
AWS
0
1
JavaScript
0
1
Life-cycle Management
0
1
Linux
0
1
MS Active Directory
0
1
PowerShell
0
1
Project Management
0
1
Scripting
0
1
Windows Server
0
1
Awards
UNMH Outstanding Staff Support
, 2017
Life Scout Boy Scouts of America
, 0