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Justin
justin.j.kuhle@gmail.com
563-213-4357
Davenport, IA 52809
Senior Manager
12 years experience W2
0
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Average rating
17
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Summary

  • Proven, effective leader in IT Management, Operations, Integrated Service Management and Services Delivery.
  • Technically skilled to provide complex problem solving, forecasting and senior leadership to clients in multiple sectors.
  • Emphasis in streamlining deliverables, protecting client data, service management, and people management

Experience
Senior Manager. Integrated Service Management
Information Technology
Jan 2019 - Jan 2019
Dubuque, IA
  • Develop and enforce Service Management Best Practices
  • Lead and organize detailed metrics for all IBM NA Accounts as well as delivery teams on developing/implementing Incident, Problem, Change and Root Cause Best Practices to increase efficiency and quality in delivery of services
  • Present monthly to IBM Sector Executives as well as IBM General Management metrics related to Incident, Problem, Change and Root Cause with an emphasis on execution generated outages and pervasive issues
  • Lead and consult on client service improvement plans across multiple sectors
  • Create comprehensive Metrics and Trends with an emphasis on quality and execution
  • Develop and execute improvement plans for critical situation accounts as relates to Integrated Service Management
No skills were added
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Major Incident Management SEAL team
Information Technology
Jan 2018 - Jan 2019
Dubuque, IA
  • Perform Major Incident Management on Critical Client Outages
  • Display senior level leadership on major client impacting events- must lead teams to resolution ASAP
  • One of 6 team members globally skilled and trained to provide Major Incident Management for Tier II client impacting events. These events are the most financially impacting outages to clients and IBM and are discussed at the CEO level
  • Provide verbal and written updates to IBM Senior Vice Presidents and General Managers
Incident Management
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Manager, Technical Services
Information Technology
Jan 2012 - Jan 2019
Dubuque, IA
  • First Line Manager with 30 direct reports
  • Escalation point for 20 commercial accounts
  • HR responsibilities including recruiting, hiring, separations, promotions etc.
  • Work with contracting agencies to bring technical talent to the delivery team
  • Drive and manage critical situations, get to green plans, and audits for all Storage environments
  • Manage Linux/Intel Infrastructure account: Patching, Non- Compliance, SUDO, EP2, system activations, critical situations etc.
  • Partner with the IBM Storage Service Line to produce Best Practices, Delivery Team support, Security initiative guidance as well as the piloting of multiple strategic programs into Delivery
  • Automation owner- meet weekly with Executives to review automation forecasting and savings
Auditing
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Team Lead, Distributed Storage Management
Information Technology
Jan 2009 - Jan 2012
Dubuque, IA
  • Team Lead for 10 client storage environments
  • Interface with Account Team and Client pertaining to customer satisfaction, future growth, technical projects and escalations
  • Prioritize workload among staff pertaining to skill set
  • Continual improvement of internal SAN process and resource assignment
  • Work extensively with Management Team on account and team status
  • Provide high-level SAN administration for all accounts
  • Provide on-call support for SAN critical situations
  • Work in unison with SAN storage architects on high risk SAN administration
SAN Storage Management
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in COMPUTER GRAPHICS & INTERACTIVE MEDIA
UNIVERSITY OF DUBUQUE 2006
Skills
Auditing
2019
7
SAN
2012
3
Storage Management
2012
3
Incident Management
2019
1