add photo
Michelle
M2chelle@Live.com
919-622-1833
Raleigh, NC 27699
Application Support Analyst
33 years experience W2
0
Recommendations
Average rating
101
Profile views
Summary

Committed professional offering 30 years of experience in Support Positions including Data Center Operations Support, Leadership and Communications. Experience working with Global groups in multi-tiered environments. Seeking to expand my talents and bring a wealth of expertise to an organization.

Experience
Education
Attended in Computer Operations Support
Computer Processing Inst, 1988 - 1989

Diploma Data Center Operations Support

Attended in Undeclared
Rutgers University, 1980 - 1982
Certifications
ITIL Foundation- Certification
2011
Oracle Programming in a Corp Envivronment
2004
Skills
Problem Management
2018
16
BMC Remedy
2018
12
Technical Support
2019
12
Troubleshooting
2019
12
Windows
2018
12
Provisioning
2018
11
TSO/ISPF
2018
11
Project Management
2015
9
Vendor Management
2015
9
Database Backups
2018
8
VPN
2019
8
ERP
2015
7
Microsoft Excel
2019
7
SAP
2015
7
Stakeholder Engagement
2018
1
MS SharePoint
2019
6
Auditing
2015
5
Process Improvement
2019
4
Change Management
2019
1
Citrix
2018
1
System Analysis
2003
3
Linux
2018
2
Netcool
2018
2
UNIX
2018
2
VMWare
2018
2
Workforce Planning
2018
2
AIX
2018
1
Asset Management
2019
1
Compliance
2016
1
Data Center
1999
1
Regulatory Reporting
2019
1
Software Asset Management
2019
1
Application Support
2019
1
BMC Atrium
2019
1
CMDB
2019
1
Configuration Management
2019
1
Crystal Reports
2019
1
Data Management
2019
1
HIPAA
0
1
ITIL
0
1
LDAP
0
1
Pandora OOTB
2019
1
Software Application Support
2019
1