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Michelle
Application Support Specialist
27 years experience W2 Raleigh, NC
Actively seeking
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Michelle
Application Support Specialist
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Problem Management BMC Remedy Technical Support Troubleshooting Windows Provisioning TSO/ISPF Database Backups VPN ERP
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Recent Experience
Application Support Analyst 11/18 - 06/19
Crystal Reports Pandora OOTB Process Improvement Software Application Support Troubleshooting Application Support MS SharePoint Technical Support Software Asset Management Microsoft Excel VPN
Lead Analyst BaaS 07/16 - 11/18
BMC Remedy UNIX Database Backups MS SharePoint VMWare Troubleshooting Windows Linux Provisioning TSO/ISPF Problem Management Microsoft Excel VPN Workforce Planning
Asset Management Analyst 08/15 - 07/16
BMC Remedy Microsoft Excel Database Backups Troubleshooting Windows Technical Support Software Asset Management Problem Management
Summary

Committed professional offering 30 years of experience in Support Positions including Data Center Operations Support, Leadership and Communications. Experience working with Global groups in multi-tiered environments. Seeking to expand my talents and bring a wealth of expertise to an organization.

Top 5 Skills
SkillsProficiencyLast Used
Problem Management
2018
BMC Remedy
2018
Technical Support
2019
Troubleshooting
2019
Windows
2018
Education and Certifications
Attended in Computer Operations Support
Computer Processing Inst, 1988 - 1989
Attended in Undeclared
Rutgers University, 1980 - 1982
ITIL Foundation- Certification, 2011
Oracle Programming in a Corp Envivronment, 2004
Preferences
Availability:Immediately
Willing to relocate?:Yes
Relocation preference
Chesapeake, VA ; Suffolk, VA ; Norfolk Naval Air Station, VA
Prepared to Travel:Up to 50%
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen