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Ashish
shroffa@gmail.com
804-461-8372
11708 Norwich Parkway
Glen Allen, VA 23059
Senior Project Manager
18 years experience W2
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Summary

Dedicated and results-driven Project Manager with more than 20 years of experience in information systems including 5 years in cybersecurity. Solid career experience in due diligence and in leading major acquisition projects. Maintain a strong body of knowledge of property and casualty business, healthcare, and manufacturing as well as a solid command of software development and IT product design lifecycle.

AREAS OF EXPERTISE

  • Leadership
  • Planning
  • Analytical
  • Project Management
  • Change Management
  • Vendor Relations
  • Risk Mitigation
  • Budget Management
  • Collaboration

Experience
Senior Project Manager
Insurance
Aug 2016 - present
  • Led the team of conversion analysts and QA analysts to convert 35 offices to Hilb’s Agency Management Platform over the last 3 years. Each project involved mapping of data elements from source to a target system, conversion of data, preview and testing, and implementation in production.
  • In certain instances when the systematic conversion was not feasible due to system limitations, utilized BPO firm ResourcePro (offshore resources) for manual conversion.
  • Managed the creation of a data warehouse in the AWS cloud to generate business intelligence reports. As we continued to acquire new agencies, it was difficult to create consolidated reports due to multiple systems. This project helped consolidate data in AWS and helped create reports in Tableau.
  • Led the team of web developers and designers to build an intranet using Drupal.
  • Oversaw the email migration of the acquired agencies to Hilb’s Office 365 and conversion of the file server to Box.com.
  • Led the effort to obtain NYDFS cybersecurity compliance by introducing MFA for Office 365.
  • Encrypted all the laptops and desktops.
  • Worked on creating a Cybersecurity program.
  • Implemented Access Control for the Agency Management System. As part of the implementation, different roles were created and identified the tasks each role can perform. Then all the users were assigned the appropriate role depending on their job function.
  • Implemented Barracuda Sentinel - an AI-based phishing detection and monitoring product.
  • Implemented a disaster recovery plan.
  • Developed and implemented an incident response plan.
  • Signed a contract with Knowbe4 to train the users on cybersecurity and HIPAA compliance.
  • Ran simulated phishing campaigns from Knobe4.
  • Ran Nexus scans (both internal and external) twice a year for each office location.
  • Implemented Watchguard firewalls at each office location with total protection.
  • Worked with Coalfire to implement NIST based security policies and procedures.
  • Closely monitored and managed the budget allocated with each conversion project, provided a weekly status report to the management team keeping them informed of the progress, potential risks to the project, and steps taken to mitigate the risk.
Business Intelligence Data Warehousing Office 365 Project Management Quality Assurance AWS Tableau Risk Assessment Drupal Cyber Security Compliance Disaster Recovery HIPAA Firewall Multi-factor Authentication
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Senior Project Manager
Insurance
Nov 2008 - Jul 2016
  • Led the project to acquire Countryway Insurance from Indiana Farm Bureau in 2011.
  • Led the project to convert Countryway Insurance policy management system to Virginia Farm Bureau’s system platform.
  • Improved customer and agent satisfaction experience by implementing solutions such as Online bill pay, Sweep payment, and electronic declaration page access using Agile Project Management.
  • Led the acquisition of Benefit Design Group located in Towson, MD.
Agile Methodology Project Management
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Project Director
Insurance
Oct 2007 - Nov 2008
  • Helped improve member experience on the ePortal by helping put together a module that provided information about various conditions such as COPD, Asthma, Diabetes, CHF, and CAD.
  • Responsibilities included conducting business requirements gathering sessions with business users, documenting business requirements, change management, and implementation.
  • By successfully working with external vendors, helped convert ETL code from SSIS/DTS to current technology making it easier to support.
Change Management Project Management Requirements Gathering Business Requirements ETL SSIS
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IT Manager / Project Manager
Insurance
Apr 2003 - Oct 2007
  • Supervised the implementation of the Deficit Reduction Act (DRA 2005) for the State of Nevada as part of Medicaid Management Information Systems (MMIS). Under this act, starting January 1, 2008, physicians and outpatient provider’s bill for the top 20 multi-source physician-administered drugs using NDC (National Drug Code).
  • Directed the IT implementation of a 5-year $50M contract of Kentucky Medicaid Administrative Agent which improved the efficiency of enrolling new providers in the Medicaid program by 15% and the new provider enrollment time was cut down from 4,5 months to 2 months. As a result of this implementation, Kentucky Medicaid program realized a savings of $1.2 M in the first 2 years of the implementation.
Project Management IT Implementation IT Management
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Edit Skills
Non-cloudteam Skill
Education
Master's in Business Administration (Mini MBA)
University of Richmond, School of Business 2010
Bachelor's in Computer Science
University of Bombay
Related Courses
“Principles of Management” at University of Richmond, 2004
Certifications
Lean Six Sigma certification
Virginia Commonwealth University, 2012
PMP certification
2005
Preparing for AWS Solutions Architect Certification
Skills
Project Management
2021
17
Agile Methodology
2016
7
AWS
2021
4
Business Intelligence
2021
4
Compliance
2021
4
Cyber Security
2021
4
Data Warehousing
2021
4
Disaster Recovery
2021
4
Drupal
2021
4
Firewall
2021
4
HIPAA
2021
4
IT Implementation
2007
4
IT Management
2007
4
Multi-factor Authentication
2021
4
Office 365
2021
4
Quality Assurance
2021
4
Risk Assessment
2021
4
Tableau
2021
4
Business Requirements
2008
1
Change Management
2008
1
ETL
2008
1
Requirements Gathering
2008
1
SSIS
2008
1
Application Development
0
1
Budget Management
0
1
Contract Negotiations
0
1
Program Management
0
1
Strategic Planning
0
1