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Katrina
KCGHONDA1984@gmail.com
804-938-8671
2432 Crowncrest Drive
Henrico, VA 23233
Sr. Systems Engineer/Administrator
26 years experience W2
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Summary

  • Robust background in handling multiple projects, throughout a merger, acquisition and on a daily basis
  • Ensuring our customers is up-to-date on delivery of any projects, and ensuring that any roadblocks are identified, captured and resolved in a timely matter
  • Documented, administered, and monitored brokerage applications infrastructure to ensure the highest degree of reliability and system availability to end users
  • In engineering capacity, I have ten years’ experience with consumers or vendors. In particular, brokerage applications in network design implementation and support.

Experience
Sr. Systems Engineer/Administrator
Insurance
Jan 2018 - present
  • Manage small to medium sized projects initiatives, define scope, create and execute implementation plans.
  • Implement new infrastructure solutions and / or integrate business services into the existing solutions.
  • Configure systems management tools for monitoring and capacity planning.
  • Provide proactive and reactive or on call technical support, and trouble ticket resolution. Provide escalation level support to remote offices and the corporate helpdesk. Skills in Powershell Scripting
  • Produce and maintain detailed functional and operational documentation. Skills in AWS Workspace
  • Maintain existing infrastructure solutions. Perform routine administration, maintenance, and troubleshooting.
AWS PowerShell Scripting Systems Engineering Documentation Technical Support Scala
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Sr. Systems Engineer
Information Technology
Mar 2016 - Jan 2018
Mechanicsville, VA
  • Responsible for ensuring the stability and efficient operation of systems supporting the core organizational functions through 24/7 Tier 3 support
  • Create and maintain documentation as it relates to system configurations and processes
  • Design, and support and deploy software packages and operating systems using tools such as SCCM 2012 and vSphere
  • Project lead and Engineer for migration from SCCM 1702 to SCCM 1802 Current Branch 1806clients
  • Responsible for engineering, administration, maintaining roles and monitoring with Microsoft products
  • Lync 2010, Exchange 2010 and Active Directory Windows OS, and Cisco Blade Servers Skills in Scripting including Windows Powershell, Exchange and Power CLI
  • Responsible for administration, 3rd level support for Microsoft Operating Servers
  • Responsible for administration for Vsphere in the Windows Environment.
  • Standing up ESXI Hosts and Vsphere maintenance
  • Scripting knowledge for Exchange, SCCM, PowerCLI and Windows
  • Implement and maintain new server hardware and software according to standard operating procedures.
  • Demonstrate proven pProblem solving ing and communicationtion skills needed to resolve end user issues in a timely and customer service service oriented manner
  • Perform cost-benefit analyses for proposed infrastructure projects
  • Conduct research on software and system to justify recommendations and to support purchasing efforts
  • Develop and implement strategies for better leveraging existing systems within the organization
  • Coordinate and perform testing including end user reviews, for new systems in the future
  • Maintain server infrastructure both physical and virtual through VMware.
  • Participate in development of Standard Operating Procedures and Best Practices
  • Implement new server hardware and software according to standard operating procedures.Maintain ongoing relationship with senior managers within the business unit.
  • Maintain in depth knowledge of vendor strategy, vendor account plans and product roadmaps.
Cisco MS Active Directory PowerShell Scripting Systems Engineering VMWare vSphere Windows MS SCCM Lync Problem Solving Blade Server
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Systems Administrator
Banking/Financial
Jan 1997 - Mar 2016
Glen Allen, VA

formally Wachovia Securities

  • Provided technical systems support within a technology organization, via Windows and network infrastructure via HPNA, Triage and NVX
  • Provided support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services using diagnostic and other tools to maintain, troubleshoot and restore service or data to systems.
  • Evaluated service level agreement criteria and identifies gaps in current technology process for Brokers and their 3rd party Applications, such as SmartStation, SEA, Triage, etc.
  • Participateds in migrations from development to production, upgrades, installations and/or configurations for Infrastructure., using HPNA, SEA, Wisdom AEE, etc.
  • Wrote queries to extract data and validates data loads completes project sizing updates/writes documentation and procedures and assists with related training using SQL and Crystal Reporting, along with SmartStation extract, Wisdom and HPNA. Also working with Vendors for reports on their server infrastructure.
  • Troubleshoots network, hardware and software issues using general guidelines, templates or direction from others participates in writing test scripts.
  • Provide infrastructure support for all market data servers
  • Networks and servers including brokerage applications SmartStation, ILX, BETA, etc.
  • Maintained change or issue logs analyzed performance trends and recommended process improvements for quality, security and compliance requirements for supported areas and reviews changes for risk to production systems via the Change Management and Asset Management.
  • Participated in testing and updating the business continuation plan (BCP) via Networking, brokerage applications and Data Center Vendor relationship
  • Maintain in depth knowledge of vendor strategy, vendor account plans and product roadmaps
  • Manage strategic direction for product demonstrations, pilots, and competitive displacement opportunities Relationship Management
  • Maintain ongoing relationship with senior managers within the business.
  • Requires in-depth understanding of the data requirements of the business as well as broad knowledge of the optimum sources available to facilitate planning for future actions.
  • Provide data analysis, advice, guidance, education on market data products and spend drivers to influence, through reports from brokerage applications, Wisdom and/or entitlement updater Management Reporting
  • Create and maintain reporting on business unit market data inventories and product utilization both at a summary and detailed level
  • through the Brokerage Applications, listed above.
  • Produce management summaries for initiatives and projects, via SQL and Crystal reporting
  • Provide infrastructure support for all market data servers
Data Center Database Upgrades Network Infrastructure Product Management Windows Asset Management Process Improvement System Administration SQL Compliance Change Management Analysis
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Technical Analyst I, Senior Associate / Technical Analyst I
Information Technology
Jan 1996 - Jan 1997
  • Served as a liaison between the teams and supervisors
  • Monitored and Supervised the call queue to ensure proper customer service
  • Supervised calls to maintain the appropriate customer service
  • Provided software and hardware training to new associates, Wheat First Butcher Singer
  • Provided technical support to over 4500 users on a nationwide and local area network
  • Conducted trouble shooting with third party applications and hardware with Windows NT and Windows 95/98
  • Installed applications via network or RAS
  • Provided software and hardware training to new associates
Customer Service Technical Support Problem Solving Windows 95 Windows
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Business Administration
University of Phoenix, 2003 - 2006
Certifications
Training for Designing and Deploying Microsoft Exchange Server
20345-2A, 2018
Training for Administering Microsoft Exchange Server 2016
20345-1A, 2018
Training Installation, Storage, and Compute with Windows Server 2016
2018
Administering and Deploying System Center 2012 Configuration Manager
70-243, 2018
Skills
Windows
2018
22
Analysis
2016
19
Asset Management
2016
19
Change Management
2016
19
Compliance
2016
19
Data Center
2016
19
Database Upgrades
2016
19
Network Infrastructure
2016
19
Process Improvement
2016
19
Product Management
2016
19
SQL
2016
19
System Administration
2016
19
DDI
2020
1
Microsoft Exchange
2020
1
MS Active Directory
2020
1
SCCM
2019
1
vCenter
2020
1
Windows Server Administration
2020
1
PowerShell
2021
4
Scripting
2021
4
Systems Engineering
2021
4
AWS EC2
2020
1
Exchange Online
2020
1
Hyper-V
2020
1
Technical Support
2021
3
AWS
2021
2
Documentation
2021
2
Problem Solving
2018
2
Scala
2021
2
LAN
1998
1
Blade Server
2018
1
Cisco
2018
1
Customer Service
1997
1
Lync
2018
1
MS Active Directory
2018
1
MS SCCM
2018
1
VMWare
2018
1
vSphere
2018
1
Windows 95
1997
1
AWS CloudFormation
2020
1
Network Design
0
1