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Joseph
jhenderson2509@gmail.com
612-930-7398
7201 York Ave S. #504
Edina, MN 55435
Business Analyst
15 years experience W2
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Average rating
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Summary

Experienced Information Technology Professional with a demonstrated history of working in the information technology and services industry, in addition to the education industry. Skilled in system analysis, requirements gathering, Service-Level Agreements (SLA), Customer Relationship Management (CRM), IBM Mainframe, e-commerce, ERP, and MS SQL Server.

Skills:

  • System Analysis
  • Data Analysis
  • Requirements gathering
  • MS SQL Server
  • Time management
  • ServiceNow Administration
  • Data modeling
  • Use Case Development
  • Product/Software Development Lifecycle
  • Consulting
  • Agile
  • Exceptional verbal/written communication

Experience
Business Analyst
Utilities/Energy
Mar 2020 - Apr 2020
Chanhassen, MN
  • Collected, clarified, and translated business requirements into documentation and conceptual design with the use of comprehensive data modeling from which solutions were developed.
  • Analyzed and prioritized business customer needs, and used proprietary software to produce working solutions for business customer needs within the energy conservation industry.
  • Provided quality assurance testing on proprietary software.
  • Provided timely audits of proprietary software using vlookup in Microsoft Excel.
Business Analysis Microsoft Excel Business Requirements Data Modeling Quality Assurance BSA Auditing Documentation
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Business Analyst
Information Technology
Jan 2020 - Feb 2020
Chanhassen, MN
  • Performed requirements gathering and requirements analysis and compiled custom software solutions using in house technologies.
  • Leveraged MS SQL Server for reporting per customer request as a result of requirements elicitation.
  • Leveraged MS Excel to export reporting from MS SQL Server in order to provide comprehensive data for executive leadership on implementation progress.
  • Trained customer leadership teams and functional end-users on adopting critical product development lifecycle and SMART methodologies.
  • Developed and maintained a repository for internal technical documentation.
  • Researched alternative technical solutions for long term scalability.
Business Analysis Microsoft Excel Requirements Gathering SQL SQL Server Scala Analysis Documentation
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Implementation Consultant
Information Technology
Aug 2019 - Nov 2019
Minneapolis, MN
  • Performed requirements gathering and requirements analysis and compiled custom software solutions based on customer requirements using Agile methodologies.
  • Leveraged MS SQL Server and for back-end development and reporting via MS Excel per customer request.
  • Trained customer leadership teams and functional end-users on implemented solutions.
  • Developed and maintained repository for internal technical documentation, and end-user support.
  • Created and managed use case stories regarding ongoing developments of the project throughout SDLC.
Agile Methodology Microsoft Excel Requirements Gathering SQL SQL Server Documentation Analysis
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Business Analyst
Education
Jul 2018 - Jun 2019
Minneapolis, MN
  • Performed requirements gathering and analysis for all non-technical departments of university for effective ERP software development.
  • Performed system administration strategies for the effective implementation and maintenance of the university's e-commerce system.
  • Coordinated with non-technical leadership to capture comprehensive process models for accurate testing.
  • Developed a logical access management scheme for effective long term ERP access management.
Business Analysis Requirements Gathering Database Maintenance ERP System Administration Analysis
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Business Analyst
Education
Jun 2017 - Apr 2018
Las Vegas, NV
  • Performed requirements gathering and analysis for the Department of Recruitment and College Connections in order to implement an effective custom ERP, and e-commerce system.
  • Owned the launch process for electronic marketing campaigns for the college, and leveraged analytics to discover student enrollment trends.
Business Analysis Requirements Gathering ERP Analytics Analysis
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Business Analyst
Information Technology
Nov 2015 - Jan 2017
Minneapolis, MN
  • Performed data analysis on current business processes and provided cost effective solutions that optimized the customer's workforce productivity.
  • Leveraged ServiceNow ERP/CRM for managing ticketing requests within the customer defined Service Level Agreements, and provided timely data governance audit reports via MS Excel.
  • Provisioned multiple finance applications for end-users.
Business Analysis Microsoft Excel CRM ERP MS Visio ServiceNow Data Governance Auditing Analysis
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Technical Support Analyst
Education
Jul 2012 - Nov 2015
Minneapolis, MN
  • Administered access to online course rooms and study materials prior to, and during terms.
  • Collaborated with faculty to build custom online courses through course room administration software.
  • Owned knowledge base documentation process for technical articles and maintained relevancy by gathering data from various departments.
Technical Support Documentation
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Senior Airman
Government
Dec 2006 - Mar 2007
San Antonio, TX
  • Participated in anti-terrorism and triage tactics.
  • Participated in healthcare administration training.
  • Participated in military leadership training.
Training
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Information Technology / Information Assurance and Security
Capella University 2015
Skills
Analysis
2020
3
Business Analysis
2020
3
Documentation
2020
3
Technical Support
2015
3
ERP
2019
2
Requirements Gathering
2020
2
Auditing
2020
1
CRM
2017
1
Data Governance
2017
1
Microsoft Excel
2020
1
MS Visio
2017
1
ServiceNow
2017
1
Agile Methodology
2019
1
Analytics
2018
1
BSA
2020
1
Business Requirements
2020
1
CASE
0
1
Data Modeling
2020
1
Database Maintenance
2019
1
IBM Mainframe
0
1
Quality Assurance
2020
1
Scala
2020
1
SQL
2020
1
SQL Server
2020
1
System Administration
2019
1
System Analysis
2020
1
Training
2007
1
Awards
Cum Laude and Dean's List Inductee, 0