Experienced Information Technology Professional with a demonstrated history of working in the information technology and services industry, in addition to the education industry. Skilled in system analysis, requirements gathering, Service-Level Agreements (SLA), Customer Relationship Management (CRM), IBM Mainframe, e-commerce, ERP, and MS SQL Server.
Skills:
- System Analysis
- Data Analysis
- Requirements gathering
- MS SQL Server
- Time management
- ServiceNow Administration
- Data modeling
- Use Case Development
- Product/Software Development Lifecycle
- Consulting
- Agile
- Exceptional verbal/written communication