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Christine
christine.becken@gmail.com
317-590-3321
5620 FM 1562
Leonard, TX 75452
Senior Manager, Operations
24 years experience W2
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Average rating
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Summary

Highly motivated team player, who derives great personal satisfaction from helping and mentoring others, and delights in reaching and exceeding goals. Always open to learning new and better ways to perform strong work ethic appreciates peer feedback and constructive criticism. Consistently positive, highly organized self-managed professional, who enjoys new challenges, effective and timely problem-solving, and working with people of various experience levels. Compelled to go the extra mile and do whatever it takes to accomplish expected results. KNOWLEDGE SKILLS

  • Ability to organize with acute attention to detail, plan, exercise good judgment, and manage multiple requirements in a timely manner
  • Excellent communication skills, both written and oral
  • Comfortable presenting and providing effective communication to executive leadership
  • Strong analysis skills
  • Repeated experience developing comprehensive Software Asset Management Program
  • Strong self-sufficiency and independent work ethic
  • Ability to work effectively under pressure of deadlines
  • Adept at multi-tasking in a fast moving and changing environment
  • Ability to organize, create, follow and coordinate the update of documented processes
  • The ability to learn quickly, work autonomously and make sound decisions
  • Results-oriented and able to deliver in a fast-paced environment
  • Strong collaborator on disparate teams, using shared documents and daily check-ins to accomplish company goals
  • Excellent customer service skills

Experience
Senior Manager, Operations
Jul 2018 - Aug 2019
Carmel, IN
Integral collaborator on ServiceNow Asset Management addition to a large life sciences company. Worked closely with the client to determine needs, rollout, and scope. Educated project team on IT Asset and Configuration Management Best Practices and job descriptions for employees who would be interacting with ServiceNow Asset Management tool. Interviewed key employees on current processes and worked with them to evolve those processes to incorporate ServiceNow, thus increasing process efficiency. Responsible for creating process and training documents in client-approved formats, to be incorporated into client policy and education forums.
  • Initiated daily scrum conference calls, to ensure all complex aspects of project were progressing on time and encourage early identification of potential issues.
  • Full participation in regular all-day planning and designing workshops.
  • Used screen sharing to present process and training documents to project team and key employees, globally
  • Worked with key employees to define and refine process and training documentation for finance, security, configuration management, hardware asset management, software asset management, telecom, and support desks.
  • Exceeded all deadline-driven goals and deliverables.
  • Maintained constant open channels of effective communication (Skype, Zoom, phone, email, instant message) with project team and all involved client employees. nThrive (formerly MedAssets), Plano, TX 7/2015
Asset Management Configuration Management Scrum
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Technical Services Analyst / * As an IT Asset Manager
Mar 2006 - Mar 2006
was responsible for reviewing, updating and improving the IT Asset Management Framework and processes, coordinating operational Asset Management activities with stakeholders, users and vendors and promoting best practice standards for IT Asset Management for WER IT globally. IT Asset Management Process Framework includes the asset lifecycle: receiving and tracking assets, supporting and maintaining assets and asset disposal.
  • As a Vendor Analyst, was responsible for assisting with IT Vendor Relationship Management activities including vendor contract performance management, vendor project performance management, vendor spending analysis, and vendor reporting, implementing and executing the IT Asset Management process (Asset Management Operations), IT Vendor and Asset Management process improvement coordinating operational activities (IT projects, etc.) with stakeholders, users, Legal, Finance and Vendors and promoting best practice standards for IT Vendor and Asset Management for WER IT globally.
  • Worked within Configuration Management, meta-tagging, populating and maintaining CMDB
  • Began work with Service Now, mapping fields and creating processes, prior to corporate implementation.
  • Managed and analyzed multi-million-dollar IT maintenance budget, providing monthly and annual input.
  • Negotiated with vendors on contracts and renewals.
  • Ensured license compliance globally.
  • Tracked assets through entire lifecycle.
Asset Management Compliance Configuration Management Performance Management Process Improvement Stakeholder Engagement
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Project Manager
Oct 2005 - Mar 2006
Indianapolis, IN
Responsible for enhancing existing Web applications and developing new Web applications. Project Manager for Internet and e-commerce products and services for state government agencies.
  • Created proposals based on scope of work
  • Established project milestones based on the design and scope of work
  • Assigned project management staff to appropriate projects
  • Provided overall project coordination
  • Executed Project Management methodology directed by Vice President
  • Attended weekly project meetings to disseminate project status information
  • Worked closely with development and marketing teams
Project Management
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Project Manager
Aug 2004 - Sep 2005
Indianapolis, IN
  • Provided analytical support as a billable resource to consulting engagements
  • Acted as lead project manager for developmental phase of projects
  • Built project specific SharePoint sites for various projects, and administrated to updates and user issues
  • Continued all responsibilities of previous position
MS SharePoint Project Management
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Project Coordinator
Jan 2004 - Aug 2004
Carmel, IN
Coordinated and managed all project activities for multiple enterprise-wide projects.
  • Created, updated and maintained SharePoint (web collaboration application) team websites for each project
  • Assisted project managers with project reporting
  • Scheduled and facilitated meetings, including creation of agendas and meeting minutes
  • Tracked and updated action items and issues for each project
  • Managed project deliverables for Project Management office
MS SharePoint Project Coordinator Project Management
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Supervisor (Business Analyst)
Information Technology
Mar 2002 - Nov 2003
Indianapolis, IN
Division Supervisor (Business Analyst) Managed and developed six-person services team, which supported the Group Division.
  • Created comprehensive cross-training plan within unit, which improved efficiency and morale, and motivated and provided career development to staff, resulting in the promotions of two staff members
  • Led staff team meetings and participated in weekly upper management team meetings
  • Assisted with training curriculum and training of new hires
  • Fine-tuned workflow for department, including an accepted proposal to enhance mail delivery within the Division, resulting in more efficient mail delivery and decrease in misrouted mail
  • Developed Access database to automate productivity tracking, run activity reports and monitor individual output, gaining eight-man hours per week
No skills were added
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Service Consultant
Information Technology
Jan 2001 - Nov 2001
Indianapolis, IN
Business Services Division Service Consultant Penetrated active accounts, providing increased sales and service as liaison between sales, customer service and end users.
  • Conducted software training of online product purchasing software for end users
  • Organized on-site vendor demonstrations provided on-site visits to increase goodwill
No skills were added
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User System Administrator
Information Technology
Mar 1997 - Jan 2001
Indianapolis, IN
Retirement Services Division User System Administrator Developed third generation electronic data-gathering software for 7,000 clients, as key member of ExACCT project management team, with a projected company savings of $30-60K+ annually. Served as liaison between programmers and end users, communicating needs to both groups and negotiating development enhancements of software application. Coordinated ongoing troubleshooting and problem resolution for end users
  • Wrote technical, online help and training manuals for internal and external use, using Microsoft Publisher, RoboHelp 2000, Word and WordPerfect
  • Facilitated classroom training for 200+ internal customers
  • Supported Data Transmission Unit
  • Tracked and prioritized internal issue log for system enhancements
System Administration
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Edit Skills
Non-cloudteam Skill
Education
Accounting
Int'l Business College
Ball State University 2 years
Customer Service
Life Management Institute
Professional, Customer Service
Insurance Agency Administration
Insurance Regulatory Compliance
Insurance Agency Administration
Reinsurance Administration
Insurance Agency Administration
Certifications
Certified Software Asset Manager (CSAM)
Certified Hardware Asset Management Professional (CHAMP)
Certified Information Technology Asset Manager (CITAM)
Certified Asset Management Security Expert (CAMSE)
ITIL Foundation v1 Certification first diamond
Skills
System Administration
2001
4
Project Management
2006
2
Asset Management
2019
1
Configuration Management
2019
1
MS SharePoint
2005
1
Scrum
2019
1
Compliance
2006
1
Microsoft Excel
0
1
Performance Management
2006
1
Process Improvement
2006
1
Project Coordinator
2004
1
Stakeholder Engagement
2006
1