Uploaded File
Jane
JANEMALIK111@GMAIL.COM
602-625-0465
Phoenix, AZ 85053
Senior Process Improvement Analyst
21 years experience W2
0
Recommendations
Average rating
33
Profile views
Summary

As a Senior Business Analyst, I have designed award-winning requirements documents for Wells Fargo, the State of Arizona, and Albertsons. I was the ServiceNow Knowledge Manager at Albertsons and defined the standards for all documentation to be held in the repository. As the SharePoint Administrator, I performed QC for all corporate documentation.

Experience
Senior Process Improvement Analyst
Jan 2019 - present
Phoenix, AZ
  • Knowledge Manager for the 4 Knowledge Bases in ServiceNow including the Financial Accounting, HRIS, Employee Service Center, and National Service Center
  • Standardizing all HRIS documents, including BRD, FSD and Knowledge Articles
  • Designing the to-be processes for each department in the National Service Center
  • SharePoint Administrator for the HRIS department (40 sites and 1000 libraries)
BRD Process Improvement Servicenow Admin
Remove Skill
Senior Business Systems Analyst (Remote)
Information Technology
Aug 2018 - Jan 2019
Phoenix, AZ
  • Created requirements for .NET system to manage employee background checks
  • Created requirements for Online Corrective Action system
  • Helped sunset the Leave Processing System that I helped design in 2006 as a WF employee
  • Created test scripts and facilitated User Acceptance Testing
BSA System Analysis
Remove Skill
Senior Business Systems Analyst
Information Technology
Nov 2017 - May 2018
Phoenix, AZ
  • Created mapping documents to link the data lake to data warehouses
  • Wrote SQL queries to inventory various data sources
  • Worked with offshore development team to design mapping strategy
  • Maintained project status in JIRA
  • Kept Status reports and glossary in Confluence
BSA JIRA SQL System Analysis
Remove Skill
Senior Business Systems Analyst
Information Technology
Feb 2017 - Jul 2017
Phoenix, AZ
  • Created Functional Specifications for Esri Canada system that manages the property assessment functions
  • Worked with Maricopa County SMEs to gather requirements for GIS property mapping
  • Created process flows for System Use Cases that aid in system design
  • Created User Stories for system current and future state users
BSA Requirements Gathering System Analysis System Design
Remove Skill
Senior Business Analyst
Nov 2016 - Feb 2017
Phoenix, AZ
  • Created Functional Specifications for annual reports, formations and incorporations within the AZ
  • Created test scripts for functional testing and UAT
  • Create roles that aligned with user responsibilities
  • Used TFS to align processes/requirements and testing efforts
Business Analysis
Remove Skill
8/201 Senior Business Analyst/Quality Analyst
Banking/Financial
Dec 2015 - Dec 2015
Phoenix, AZ
FOCUS Financial Client Application
  • Created Functional Specifications and Business Requirements for Client System that allocated treatments and payments to 300,000 Developmentally Disabled residents of the State of Arizona
  • Used SQL Server to write data warehouse queries and develop profiles
  • System administration in researching trouble tickets submitted by end users
Business Analysis SQL
Remove Skill
Senior ERP Business Analyst
Banking/Financial
Jul 2014 - Dec 2015
Phoenix, AZ
CGI Advantage Financial ERP Software
  • Created requirements for 40 financial interfaces from legacy financial to ERP system with cloud-hosted data
  • Designed FTP Network architecture for 3rd Party, Federal, and State Partners
  • Created user roles for testing and production systems
Business Analysis FTP
Remove Skill
Business Process Lead
Jun 2013 - Jun 2014
Phoenix, AZ
SAP HCM, Fixed Assets, FI/CO
  • Created as-is and to-be business processes for SAP FI/CO, Fixed Assets and HCM implementations
  • Designed security profiles for FI/CO, HCM, and Fixed Asset users to ensure the segregation of duties
  • Wrote 900
  • page detailed EAM process manual
No skills were added
Remove Skill
Maximo Project Manager and Business Analyst
Aug 2012 - Apr 2013
Scottsdale, AZ
  • Conducted JAD sessions to gather requirements for city parks, cemeteries, water treatment plant
  • Designed GIS system that could measure the health of 400 miles of sewer systems
  • Created RFP responses with detailed solution descriptions, and service level agreements (SLAs) Insight: Tempe, AZ 1
  • 6/2012 Team Lead: SAP Project System and FI/CO
  • Developed all PS training materials, including Captivate simulations, work instructions, exercises, quick reference cards, and concept slides
  • Taught train-the-trainer for FI, MM, SD, Sales and Services employees
Business Analysis Project Management Requirements Gathering RFP SAP
Remove Skill
Lead Training & Documentation Consultant
Mar 2011 - Sep 2011
Tempe, AZ
SAP FI/CO, Project System
  • Created statistical evaluations of training program and developed metrics and KPIs
  • Created training materials, exercises and data for Fixed Asset Accounting, AR, AP, GL, CO, Activity Based Costing, Project Management, Project Controls & Accounting, Capital Projects, and Project Maintenance
Project Management SAP SAP PI
Remove Skill
Lead Management Consultant
Jul 2010 - Mar 2011
Houston, TX
International Lead Management Consultant Maximo Asset Management
  • Developed training strategy, curriculum, audience analysis
  • Developed training environment strategy, test and training plans, and schedules. Executed scripts in HPQC
Asset Management
Remove Skill
Training Program Lead
Information Technology
Aug 2009 - Jul 2010
Phoenix, AZ
Maximo Asset Management Project
  • Created and maintained training project plan for Engineering and Line Maintenance
  • Created training, communications, and documentation templates and corporate style guide
  • Assisted with SRP migration from SharePoint 3 to SharePoint 10, created knowledge management strategy
Asset Management MS SharePoint Project Planning
Remove Skill
Aug 2009 - Aug 2009
San Luis Obispo, CA
Diablo Canyon Nuclear Plant 2
No skills were added
Remove Skill
Feb 2009 - Aug 2009
  • Developed ILT and distance training in Material Requisitioning, Master Data, Purchasing Execution, Notifications, Work Orders, Reporting, Sales & Distribution, and BOM Management
  • Assisted with the Change Management project for 2,500 workers onsite by creating events to engage users
No skills were added
Remove Skill
Oct 2008 - Feb 2009
Hurst, TX
Business Objects & SAP BW Course Development/Delivery
  • Trained procurement managers on ad hoc reporting and Crystal Xcelsius Dashboards
  • Developed Business Objects XI reporting courseware and delivered training to >200 participants
  • Developed Data Warehouse training for end users who would use ad hoc queries to retrieve data
No skills were added
Remove Skill
SAP Management Consultant
Jan 1999 - Sep 2008
Phoenix, AZ
* Managed SAP implementations for Nike, Sony PlayStation, IBM, Sprint
SAP SAP Implementation
Remove Skill
Technical Writing Team Lead
Sep 1997 - Dec 1998
Phoenix, AZ
  • Lead team of 7 technical writers who documented the IBM SP2 data warehouse
  • Developed a website for internal use that detailed the SP2 system performance
  • Contributed to and edited all volumes of data warehouse documentation SYSTEMS & TOOLS
  • Analytic Tools: Zoomerang, Survey Monkey, Crystal Xcelsius
  • CGI Financials: Version 10.0 Certification
  • Course Development Tools: ToolBook, Info Pak, Recite, OnDemand, uPerform
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Journalism & Spanish
University of Arizona
Television Production & Spanish
University of Arizona
attended
Marist College
Certifications
Sybase Certifications
SAP Academy, Foster City, CA: Certifications in MM, Procurement Configuration SAP 4.6c and EDI
Skills
SAP
2013
10
SAP Implementation
2008
9
Business Analysis
2017
3
Asset Management
2011
2
BSA
2019
2
System Analysis
2019
2
BRD
2021
1
FTP
2015
1
JIRA
2018
1
MS SharePoint
2010
1
Process Improvement
2021
1
Project Management
2013
1
Project Planning
2010
1
Requirements Gathering
2017
1
RFP
2013
1
Servicenow Admin
2021
1
SQL
2018
1
SAP PI
2011
1
System Design
2017
1