- Leading Organizational Design & Program/Project Management Service Offering by defining methodology, Go to Market strategy, and delivery approach
- Managing and leading Performance Management on key client account by defining and implementing feedback strategies
Consumer Products/Beverage Industry: Program/Change Management
Led Global ERP Implementation program
- Developed and led Change Management strategies to define Process and Program Management framework from release to release for a global ERP implementation
- Partnered with Key Stakeholders to drive operational and change related decisions
- Established a change control process to identify, review, and report on change requests that will have an impact on design scope, budget, and value
- Facilitated approval for change requests leveraging the change control process
- Gathered and maintained business and functional requirements to manage change impacts from legacy system to new system
- Identified and monitored change related issues and risks across functional teams to drive resolutions and mitigations
- Managed 6-8 functional teams and integrated project plan to ensure program meets aggressive timeline
- Identified process gaps and created solutions and processes to drive efficiency across program
- Designed testing plan and managed end user testing for Day 1 readiness
- Led and tracked the design and development of requirements through agile methodology to be solutioned in an Application Lifecycle Management Tool
- Created and monitored dashboards to provide weekly reports to Key Stakeholders
- Analyzed complex data and condensed it in order to generate business insights, change impacts, and thoughtful decisions
Consumer Products/Beverage Industry: Organizational Change Management/Training/Communications
Provided training and change management support of a large software implementation
- Engaged with C-Suite Executives and Cross Functional Leadership to establish alignment on Change Management Strategies, timelines, and business impact to ensure stability across business processes and people
- Created and conducted stakeholder analysis to understand impacts of new software
- Created and managed Impact Analysis to identify future state process changes
- Conducted and led Training Needs and Impact Assessments to identify curriculum and training by role for each transitioning associate
- Developed and led change management communication strategy and communication content to increase employee awareness and knowledge of business system activities
- Developed and executed training plans for over 5000 employees on a national and international scale
- Designed and implemented change readiness survey to measure training, communications, and overall readiness for Day One operations
IT Service Provider: Communications/Change
Led Communication Strategy and Plan
- Worked with C-Suite Executives and Functional Leadership to understand current needs and identify gaps in communication based on stakeholder analysis
- Analyzed communication and change impacts and developed communication strategies and themes that shifted organization’s growth strategy
- Designed a Communication Action Plan that aligns key enterprise messages, goals, and timing to key stakeholder needs
- Developed collateral, content, and talking points for major initiatives that promote the client’s value
- Created and executed an implementation plan to apply the communication plan and strategies
