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Terrance
972-626-7042
3551 Wilshire Way #2124
Richardson, TX 75082
IT Project Manager - Remote & Travel
17 years experience W2
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Summary

Experience
IT Project Manager - Remote & Travel
Oct 2006 - May 2020
(Company Layoff)
  • Successfully managed the upgrading/migrating O365 projects and developed best practices and created the blueprint for Migration on Office 365/Microsoft Exchange AD Messaging planning and Lotus Notes to Office 365 migrations. Coordinated and oversaw multiple migration to Office 365 implementation projects to completion for the past nine years, utilized CAP methodology, and trained midsize and enterprise level clients on O365 software.
  • Developed detailed project schedules, project estimates, resource plans and status reports tracked key project milestones and adjusts project plans and/or resources to meet needs for global IT network consulting for Skype/Lync and OneDrive on Exchange AD projects.
  • Established and designed development and strategies with Office 365/ Windows 10 project management processes and methodologies for 52,000 users to ensure projects are delivered on time, within budget adhere to high-quality standards, and meet customer expectations. Results driven by creating and defining all client project SOW's (Statement of Work) for cloud transition and step by step migration plans. Utilized BitTitan as a migration tool as well as Quest Software.
  • Executed the performance of daily system checks i.e., backups, event logs. Ensured project was on target and UNDER budget. Utilized PowerShell scripting to assist in support and automation of O365 administration. Created custom documentation for all projects, change management, daily checkpoint with team, updated our project playbook for all action items, and worked with vendors.
  • Architect on designing Office 365 platform for multiple and lead project meetings to discuss Azure AD (AADP) for design decisions. Utilized Catalyst methodologies on certain projects for business process, data, application, location, technology, and organization. Worked with Intune from Microsoft on two enterprise level projects for Office 365 devices and apps while protecting data utilizing Gmail / Google Suite.
  • Utilized Fast Track to accelerate deployment and gain end-user adoption of Office 365, Windows 10, and Enterprise Mobility + Security. enable your customers smoothly and confidently make the move to Microsoft cloud services like Office 365 and Enterprise Mobility Suite. Managed O365 projects with Fast Track, trained new clients on ITIL efforts around ServiceDesk, Service Requests and provided a great customer onboarding experience with Intune.
  • Accelerated customer engagements through high-margin, high-value services on multiple enterprise level Office 365 projects utilizing Gmail / Google Suite with email and google apps.
  • Developed Azure Stacks in creating deployment plans and implementation plan for Cloud computing by defining all requirements via the client's needs and desires. Worked with internal team for best practices around Defender Advanced Threat protection. Prepared different implementation approaches using Agile/Waterfall methodologies and combining the DMAIC (Design, Measure, Analyze, Impact, and Control) recipe for project success!
  • Lead two enterprise level Exchange 2010 to 2013 AD projects from inception to close and worked with other support staff in defining technical processes that can be extended and improved. Identified and gained allocation of Office 365 project team resources obtained business and information technology sponsor approvals and coordinated the resources necessary to successfully complete the project including Skype for Business/Lync. Worked with Hybrid Identity and Access Management on O365 projects that supported 6000+ users.
  • Optimized and delivered major milestones and identifies potential project risks conducts regular status meetings to review Office 365 project activities manages prioritization procedures. Set and managed client expectations, managing and escalating issues and changes.
  • Measured progress toward goals and revises project objectives on multiple LMS platforms documented applying change control procedures. Evaluated the impacts and risks of changes from multiple perspectives, assigned tasks that are necessary to reduce or eliminate those considerations, determined tentative implementation dates, tabulates results of the marketing implementation.
  • Initiated and executed cross forest Exchange 2007, 2010 to 2013 migration which consisted of the following: defining names for exchange, updating exchange server 2010 with SP3 for Office 365 upgrades. Lead 3 large scale Exchange migrations that were mid to enterprise level.
  • Firm understanding of SOW, RFP's, budgets, and financials surrounding O365 projects. Responsible for overall project direction, commitments, change management, deliverables, project milestones, project sales analysis and project requirements.
  • Pioneered all Office 365 projects and updated Outlook supported clients, accessed disk management tools, initialized disks for Exchange use, assigned a drive letter to the file disk, examined disk configurations. Lead engineer and served as the liaison between technical and non-technical team for multiple domain migrations, using Quest QMM migration software, to migrate email, users, computers, public folders, etc. from Exchange 2000 and 2003 on servers.
  • Developed methods to measure customer satisfaction obtained feedback at critical milestones and at project completion to ensure that project efforts meeting customer expectations for time, cost, and results. Anticipated and identified tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status and performed quality reviews.
  • Lead the migration for Office 365 as the Senior Project Manager and provided the pre-outline to all admins for Office 365 that included Outlook Anywhere, set permissions, problem solving, domain verification, Active Directory Sync an
Agile Methodology Change Management Help Desk Management Office 365 Project Management Project Planning RFP SOW Waterfall
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Jan 2010 - Jan 2013
Lotus Notes and Microsoft Active Directory on user group group policy and secured company documents mainly for Office 365 mailbox migrations.
  • Troubleshoots all problems that arise with migration batches. Outlined and managed a staged migration of email Office 365. Delegated all project duties technicians system admins and team lead on all deliverables. Created detailed overview of Office 365 migration for entire team and all direct management involved. Proficient in PowerShell scripting implementing and executing project plans milestones Worked with Active Directory Federal Services to provide users with single sign on access to systems and applications. Implemented full disaster recovery plan for entire company.
  • Designed, built, configured, installed, monitored and supported the Email (Microsoft Exchange 2010) systems for headquarters and all eight remote locations. Communicated and supported the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of the organization's information/data assets on all Office 365 projects.
  • Evaluated the scale of multiple projects using Microsoft Project and Agile methodologies, collaborated with senior managers to set its goals clearly and define deliverable supporting company and surpassed all goals. Provided post migration support on all projects.
  • Led the migration of Exchange
No skills were added
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IPTV Project Lead
Jan 2010 - Jan 2013
Atlanta, GA
to Office 365 for multiple clients On-Prem or Hybrid. Established protocol for vendor management.
  • Deployed and managing large-scale data management efforts and interface engine systems with Cerner's Open Engine platform for custom applications. Implemented software restriction policies as well as an audit policy to log security events. Primary Office 365 Project Manager to implement and install Microsoft LYNC for all department instant messaging.
  • Lead to ensure continued updates of project milestones with project leads to ensure appropriate resources are assigned given milestones and deliverables. I streamlined this consistently to ensure my time management skills were above average!
Auditing Office 365 Project Management
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Head End/Video issues
Information Technology
Feb 2003 - Aug 2006
  • Provided tier 3 level technical support for IT infrastructure supporting 2000+ employees throughout the Atlanta area. Troubleshot hardware Windows NT/2000 and mainframe environment. Responsible for identifying when issues are related to Upper, was responsible for over 8 employees by training, education, and implementing new policies and procedures.
  • Citrix XenApp was utilized on all laptops for employees in the field to control encrypting access to data and applications to improve security, it was used to deliver applications instantly to users anywhere on any device. Administrator over VOIP phone system environment.
  • Experience with the Ultra/ Impact 360 product lines, Knowledge of leading Cisco VoIP switches, including, I3, Nortel and Avaya. Led the inventory migration for Dell products
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Computer Science
The Ohio State University 2002
Certifications
PMP
MCSE Certified
Microsoft Office 365 Certified
Six Sigma Black Belt Professional PMP Certified (SSBBP) - Management & Strategy Institute -
Master Six Sigma Black Belt Professional PMP Certified (CSSBBP)
Skills
Office 365
2020
17
Project Management
2020
17
Agile Methodology
2020
14
Change Management
2020
14
Help Desk Management
2020
14
Project Planning
2020
14
RFP
2020
14
SOW
2020
14
Waterfall
2020
14
Auditing
2013
3