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Paul
ems@icheatech.com
715-570-8771
Eau Claire, WI 54703
Managed Services Engineer
33 years experience W2
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Summary

Professional Objective

  • Seeking a long-term Technical Engineer Role with an organization backed with positive applied methodologies, offering the "exceptional customer experience".

Experience
Managed Services Engineer
Information Technology
Mar 2020 - Jul 2020
  • Managed All incoming End-User Support Requests Direct Call-in/Email/Manual Boards
  • Provided exceptional customer service to all end-users/customers/teammates
  • Main responsibility design workplace solutions for Office 365 New/Current Customer On-boarding
  • Fine-tuned email security of customer environments,
  • Direct assigned customers for continuous monitoring of health, endpoints and VMware Servers, Servers On-Premises, Anti-Virus and VPN's
  • Fluent with Connect-Wise/ServiceNow/LogMeIn Ticketing/Remote Sessions
  • Managed Customer Base in Automate
  • Direct support Office 365 Exchange troubleshooting issues
  • Took role and participated in current development process improvement SOP
  • Lead engineer to migrations Microsoft Office 365/Azure BitTitan/Office & 365 Migration Tools
  • Documented all information: Agile meetings, troubleshooting steps, to OneNote of Customer SOP
  • Updated Microsoft OneNote Customer Directories/Thycotic Server Passwords/Access and SOP
  • Adapt well and quickly to evolving around business tools/SOP
  • Managed personal views in Automate: Open tickets, Current tickets and daily documentation
  • Analysis increasing overall operating effectiveness/efficiencies of time management
  • Excellent teamwork applied efforts with management of Hand-off's from teammates daily
  • Keen sense of identifying customer business requirements/needs
  • Thorough understanding in Microsoft Cloud solution/architecture
  • On-Boarding Customers to Office 365 since 2016
  • Assisted Lead Engineers/Architects gathering the requirements to design, and deploy solutions
  • Weekly Patch management and updating through use of PowerShell scripting
  • Deployed VPN's and VPN version upgrades to Customer Environments
  • Assisted with Data Migrations to Office 365 and AWS
  • End Point Config/Deployed/Management/ using Automate
  • Patch Management to Customer Server Environments Scheduling of Servers
  • Excellent Customer Service/Resolutions with good CSAT/Feedback
  • Lead Team in discussions and all Office 365 Issues
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Office365/Azure Engineer III
Information Technology
Mar 2019 - Feb 2020
  • Primary Support for End-Users
  • Config Office 365 Tenant and management of all Domains to Cloud
  • Helped Develop Best Practices SOP for troubleshooting
  • Managed Intune Deployment and End-Point Devices
  • SharePoint on-premises to SharePoint Online migration
  • Email Encryption Config/troubleshooting
  • Rights Management Setup and Tested/Production
  • Azure Cloud Active Directory Sync Setup ADFS/200+ Domains
  • Responsible of Exchange Team Support/Resolutions
  • PowerShell Scripting
  • Patch Management Exchange Server 2010 cluster
  • Migrated Exchange Servers 2010 to 2016 to Hybrid Azure AD Sync
  • Windows 10 fluent and Autopilot setup deployments
  • Exchange/Teams/SharePoint Led Kickoff/Rollout and Support
  • Management/Training KB Development
  • Office 365/Azure SSO/ Dual MFA Setup Azure
  • Customer Upgrades and Support VPN/RDS Configurations WFH
  • Super Admin in ProofPoint Email Security
  • Barracuda Email Security End-User mgmt.
  • Setup RMS/AIP Policies focus of Customer DLP
  • Excellent Understanding Windows Server 2016/2019 and 2008
  • Automation certified 2020
  • MDM Configuration/Testing/ with Applied Understanding in Production setting
  • Managed Office 365 Security and Compliance eDiscovery/Audit Logging
  • Fluent in ConnectWise/ServiceNow End User Support/Remote Tools
  • Worked to develop Conditional Access practices with Security Team
  • Managed several Waves of Skype for Business to Microsoft Teams Communications
  • Standard Practices in Change Management both Legacy and Cloud Practices
  • Cloud Management in Azure and Office 365
  • Excellent Team player
Connectwise Database Upgrades Microsoft Excel MS Active Directory MS Azure MS SharePoint Office 365 Patch Management PowerShell Scripting ServiceNow VPN Windows Windows Server
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Microsoft Modern Workplace Solutions Engineer
Information Technology
Nov 2018 - Mar 2019
  • Provided Exceptional customer Service
  • Setup Config Office 365 Tenant
  • Participated in process improvement SOP and documentation
  • Responsible for designing, creating, and supporting the end-user Training Documentation
  • Supported all Microsoft relationships to the End-User
  • Primary Support for Lands' End Team and Microsoft migration/roadmap to Office 365 Azure
  • Lead Engineer in migrations/On-boarding to Office 365 and Microsoft services
  • Setup Azure Cloud AD Security/Conditional Access/ATP
  • Upgrade to Windows 10 Enterprise Versions 1809/1904/1909
  • Developed Mail-flow Rules and Email Encryption
  • ConnectWise/ServiceNow Ticket Management
  • Scaled users to OneDrive for Business and SharePoint Data migrations
  • Helped develop End-User workflows per department and User Meetings
Connectwise Data Migration MS Azure MS SharePoint ServiceNow Windows
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Office 365 Engineer III
Information Technology
May 2016 - Nov 2018
  • Provided Remote Desktop Customer Based Globally
  • Practice excellence in offering "Customer Experience"
  • Developed Good Practices with Security and Compliance Audit/eDiscovery
  • Direct Deployments for Fortune 500 Microsoft Partners
  • Followed mentored Best Practices of Office 365 Azure Cloud
  • Invitation to Pilot Microsoft Teams in Enterprise Environment
  • Performed several Intune Integrations to Public Sector
  • Active SuccessFactors Learning with Microsoft Certs/badges
  • Cloud Container and Blob Storage understanding
  • ConnectWise and Automate learning
  • Mobile Device Management
  • AirWatch Setup/Config
  • Intune Setup/Config
  • MobileIron Setup/Config
  • Accountable configuring Barracuda/ProofPoint integrated Systems
  • Applied Learning in Group Policy and Office 365 Products
  • Developed thorough understanding of Email Security Practices
  • Applied Cloud App Security configurations
  • great concepts of Active Directory Sync Configurations
  • Managed Skype for Business Support
  • SharePoint Troubleshooting and PowerShell Resolutions
  • Ability with PowerShell Scripting Microsoft applications
  • Setup/Deployed SSO, Multi-factor Authentication, configurations
  • Identity Conditional Access practices and training
  • Large Seat Office 365 Email Migrations: Hybrid/Cut-over/Staged
  • Excellent with DNS Record focus of DKIM/DMARK and SPF
  • Took part in Email Protection practices Training
  • Effective in Data Back-Up solutions
  • Azure Cloud enhanced led training from Microsoft
Connectwise DNS Microsoft Excel Mobile Devices MS Active Directory MS Azure MS SharePoint Office 365 PowerShell Scripting
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Honorable Discharge
Government
Feb 1988 - Jan 1994
  • Infantry E-3 Grade
  • Honorable Discharge
  • Other active duty not list
No skills were added
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Non-cloudteam Skill
Education
Marketing
Mid-State Technical College 2015
IT Network Specialist
Mid-State Technical College 2014
Information Systems
UW Stout
Certifications
Konica Minolta Printer Certification and Service
Zebra Certification and Service
Network+ CompTIA A+
Skills
Connectwise
2020
3
Microsoft Excel
2020
3
MS Active Directory
2020
3
MS Azure
2020
3
MS SharePoint
2020
3
Office 365
2020
3
PowerShell
2020
3
Scripting
2020
3
DNS
2018
2
Mobile Devices
2018
2
ServiceNow
2020
1
Windows
2020
1
Agile Methodology
2020
1
AWS
2020
1
Cloud Solutions
2020
1
Data Migration
2019
1
Database Upgrades
2020
1
Patch Management
2020
1
VMWare
2020
1
VPN
2020
1
Windows Server
2020
1