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Jarrad
mistermbe@hotmail.com
002-149-3623
West Auckland, Auckland
Change Manager
23 years experience W2
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29
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Summary

PROFESSIONAL PROFILE

  • Global Change Manager with over 20 years’ of ERP experience spanning Finance, HR and SCM, across various areas - with the focus being telecommunications and over 12 years dedicated to Change Management, Learning and Development, Transformation and People Readiness. A delivery focused change consultant with extensive line and programme management experience within both Information Technology and Human Resources, with a particular emphasis on SAP.
  • My focus has primarily been on ERP driven change with extensive process and organisational re-engineering, global change management programmes, as well as complex system implementations, spanning multiple countries and regulatory requirements.

KEY ACHIEVEMENTS

  • Successfully rolled out Saba Learning Management System to 23 countries and ensuring 80% of e-learning is captured within the system
  • Successfully rolled out a Global Transformation Project to 7 markets across Finance, SCM and HR
  • Rollout of Windows 7 and Office 2010 to over 5000 users

Experience
Change Manager
Information Technology
Dec 2019 - present

Role profile

  • Responsible for the development of the Change, Communication and Learning and Development Strategies for an SAP and Salesforce rollout. Country lead for project to ensure a smooth transition between NZ, Australia and Singapore. Communication Lead, managing all internal and external communications.

Role Responsibilities

  • Change and Engagement
  • Communication Development
  • Business Readiness Owner
  • Review of Functional Specifications
  • Owner of Deep Dive sessions
  • Country Lead
  • Rollout of SAP and Salesforce
SAP
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Business Integration Manager
Information Technology
Jul 2019 - Oct 2019

Role profile

  • Responsible for creation of Change, Communication and Training Strategies within the Compliance Development Project. Working in an Agile environment to roll out incremental change. Working with the GM of Centre Network to set up a monthly email to all Centre Network Staff

Role Responsibilities

  • Change Lead
  • Communication Lead
  • Creation of Change, Communication and Learning and Development strategies
Agile Methodology Compliance
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Change Manager
Information Technology
Mar 2019 - Jul 2019

Role profile Responsible for creation of Change, Communication and Training Strategies with World Class Supply Chain. Setting up a Readiness Champion Network. Working in an Agile environment to roll out incremental change. Set up of a bi-weekly World Class Supply Chain internal newsletter. Preparing Business Readiness Group, ready for changes

Role Responsibilities

  • Business Readiness Activities Lead
  • Readiness Champion Network
  • Newsletter
Agile Methodology
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Business Change Manager
Information Technology
Aug 2018 - Feb 2019

Role profile Responsible for revamping Change Champion Network and preparing Business Readiness Activities and managing the training strategy. Also responsible for looking after the change engagement for the Fixed Odds Betting Program Working in an Agile environment to roll out change.

Role Responsibilities

  • Business Readiness Activities Lead
  • Change Champion lead
  • Managing 4 direct reports
  • Training Strategy and approach
  • Training Manager
Agile Methodology
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Training Manager
Information Technology
May 2018 - Aug 2018

Role profile Responsible for setting up Change Champion Network and coaching leaders to deliver change, communications and training activities out to the Powerco employees. Setting up the business for mobile working. Working in an Agile environment to roll out change.

Role Responsibilities

  • Rollout of a Windows 10 and Office 365 deployment
  • Set up of an intranet site to support communication and training
  • Set up a Change Champion Network
  • Coaching for Senior Leaders to execute change management activities
  • Review of current state projects within IT
  • Providing oversight as to new ways of working from a fixed desk environment to working anywhere
  • Working with technology to ensure wifi connections work across all sites
  • Providing context to people about the phases and how they will work in between these
Agile Methodology Change Management Office 365
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Change and People Readiness Manager
Information Technology
Aug 2017 - Jun 2018

Role profile Responsible for the delivery of people readiness holistically across the business including setting up a capability change framework

Role Responsibilities

  • Organisation wide heat maps for change
  • Set up of a capability framework
  • Set up of a Readiness champion network
  • Change Management activities including communications and training
  • Rollout of a Knowledge Management system
  • Rollout of a CRM system
Change Management CRM
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Senior Change and Transition Manager
Information Technology
Apr 2016 - Apr 2017

Role profile Responsible for the delivery of Change Management for the transformation of CPS using new processes and systems

Role Responsibilities

  • Creation of the Business Change Plan
  • Delivery of the Change Management Strategy
  • Organisational/Change Impact Assessment workshop
  • Change Management activities including communications and training
  • Overall Communication Plan
  • Delivery of the Communication Strategy
  • Delivery of the Training Strategy

Ensuring that the relevant teams were aware of the changes to their roles prior to going live and what this meant in relation to new ways of working.

Change Management
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SAP Change Specialist
Information Technology
Apr 2016 - Apr 2016

Role profile Responsible for the effective delivery of a Greenfield Business Transformation program called Ajilis. Mentoring the Change Team, Role/Job Assessments and workforce preparation. Working directly with the Finance and HCM/Payroll teams to ensure understanding of the changes. Using a more Agile approach to enable Change within the Business prior to go live. Using a disciplined approach to managing and rolling out change – creation and execution of the Change deliverables. Working in an Agile environment to roll out change.

Role Responsibilities

  • Creation of the Business Change Plan
  • Role definition of Super Users
  • Organisational/Change Impact Assessment workshop
  • Change Management activities including communications and training for HCM and Payroll (SAP)
  • Running of Process Education workshops
  • Finance Communication Plan
  • Mentoring of team
  • Change Champion Leader/Owner
  • Assisting with Change Capability
  • Assisting with Super User Activities
  • Leading Show and Tell workshops for SAP Finance, Supply Chain, HCM and Payroll
  • Preparing staff for a centralised approach to back office activities
  • Creation of adoption plans for new ways of working and understanding of processes and roles and responsibilities
  • Role mapping for key roles within Finance and HR

Ensuring that the relevant teams were aware of the changes to their roles prior to going live and what this meant in relation to new ways of working.

SAP
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Transformation Change Manager
Information Technology
Jan 2016 - Apr 2016

Role Responsibilities

  • Creation of the pilot Change Management templates for O365 email and Skype for Business
  • Development of the Communication Strategy and Plan
  • Collaborative with the impacted group to ensure understanding of the change
  • Scope the scale of the change for the pilot and prepare for the rollout post pilot
  • Source the correct O365 and skype for business training materials to ensure education prior to Go Live
  • Write the relevant communication materials ready for distribution and testing

Running of Process Education workshops

Role profile Responsible for the effective delivery of the End User Computing Space which includes, Skype for Business and O365 email in the cloud. Change to new ways of working using Skype. Creation of when to use this and appropriate usage versus email

Change Management
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Senior Organizational Program Change Manager
Information Technology
Oct 2014 - Jul 2015

Role profile - Was brought on to manage a program of work across the KiwiRail Freight Business. Te reason for the work is to ensure revenue growth and utilization within Freight. Using a disciplined approach to managing and rolling out change – creation and execution of the Change deliverables

Role Responsibilities

  • Creation of the Change Management approach
  • Business Change Plan Development and execution of the plan
  • Stakeholder management – including GM’s and staff
  • Communications Strategy
  • Communications Plan
  • Creation of a Change Champion network to help manage the change
  • Roles and Responsibility Mapping
  • Job Description creation
  • Process redesign
  • People and Change Strategy
  • Writing and design Communication messaging
  • Mentor for three nominated Change Managers within the Business
  • Set up of templates and framework documentation for Change Management to enable the business to use when ready
  • SAP Procure to Pay roll out to 4 different business units. Creation of the Business Change Plan, Change Strategy, Communications Plan, Updates to existing training materials. Recommendations paper on how to roll it out
  • Hand over to Business Analyst to roll out

Achievement / Outcome – I successfully delivered the Change Stream to ensure that stakeholders were on board and understood the impact of the changes being implemented. I was able to turn stakeholders that were not on board and turn the relationship around and gain their trust.

Business Analysis Change Management SAP Stakeholder Engagement
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Senior Organizational Change Manager
Information Technology
May 2014 - Oct 2014

Role profile Was brought on to manage the organisational change activities for the Windows 7 and MS Office 2010 deployment

Role Responsibilities

  • Stakeholder Management and Engagement
  • Creation and distribution of the Windows 7 and MS Office 2010 training and promotional materials, creation and implementation of the communications plan and management of the overall organisational change within Ausgrid as a result of this project.
  • Creation of an Intranet site for communications and training
  • Communications Strategy
  • Communications Plan
  • Creation of a Change Champion network to help manage the change

Achievement / Outcome – Successfully delivered the change items within timeframes to rollout Windows 7 and Office 2010, as well as identifying applications that needed remediation.

Stakeholder Engagement
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Program Business Change Manager
Information Technology
Jan 2013 - Jan 2014

Role profile Was brought on to manage a program of work across the IT space. The main project was to assist end users to self-service all IT services within Westpac.

Role Responsibilities

  • Stakeholder Maps and Plans creation
  • Business Change Plans creation
  • Communications Strategies and Plans
  • Creation of Training Plans
  • ITIL Roles and Responsibility mapping
  • Super User Plans
  • On-going management of stakeholders
  • Upgrade of Remedy from 7.6 to 8.1
  • Implementation of Remedy Service Request Management throughout Westpac
  • Asset Management
  • Interfaces
  • Creation of the Business Change plan for SAP rollout for MM to all the Vodafone retail sites
  • Remedy Service Catalogue and CMDB
  • Suggested changes and provided documentation/templates to the Change Management Framework
  • Acted as a mentor for a junior Change Manager
Asset Management Change Management SAP Stakeholder Engagement
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Program Business Change Manager
Jun 2011 - Mar 2013
Role profile
  • Was brought on to manage a program of work across the IT space. The main project was to assist end users to self-service all IT services within Westpac. Role Responsibilities Stakeholder Maps and Plans creation
  • Business Change Plans creation
  • Communications Strategies and Plans
  • Creation of Training Plans
  • ITIL Roles and Responsibility mapping
  • Super User Plans
  • On-going management of stakeholders
  • Upgrade of Remedy from 7.6 to 8.1
  • Implementation of Remedy Service Request Management throughout Westpac
  • Asset Management
  • Interfaces
  • Creation of the Business Change plan for SAP rollout for MM to all the Vodafone retail sites
  • Remedy Service Catalogue and CMDB
  • Suggested changes and provided documentation/templates to the Change Management Framework
  • Acted as a mentor for a junior Change Manager
Asset Management Change Management SAP Stakeholder Engagement
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Global Business Program Change Manager Learning & Development (SABA)
Information Technology
Jun 2009 - Jun 2011
Energy, IL
  • Global Implementation Change Manager - Project Accounting, Assets, Investment Management
No skills were added
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PS/IM/MM/CRM Implementation Business Change/Training Manager
Jun 2008 - Aug 2008
FICO
CRM
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Training Consultant/CRM Team Lead/Business Change Manager
Apr 2008 - Jun 2008
CRM
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PS (cProjects)/IM/FICO/MM/CRM Consultant/Change Manager/Trainer
Feb 2008 - Apr 2008
CRM
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Lead SAP Inventory Management (IM) Australian Training Consultant
Oct 2007 - Feb 2008
SAP
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Business Change Manager/Training Manager
Sep 2007 - Oct 2007
No skills were added
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SAP Training Consultant (PS cProjects/IM)/Change Manager - ECC6
Oct 2006 - Feb 2007
SAP
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Lead IT Trainer
Information Technology
Apr 2006 - Oct 2006
  • Managing Team of 14 people over various IT applications
No skills were added
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Business Change Analyst - Client Consulting
Mar 2004 - Apr 2006
No skills were added
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Business and Systems Change Analyst/Trainer/Manager
Dec 1998 - Mar 2004
BSA
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Non-cloudteam Skill
Education
Skills
BSA
2004
5
Change Management
2018
5
SAP
2021
4
Stakeholder Engagement
2015
3
Asset Management
2014
2
Agile Methodology
2019
1
CRM
2018
1
Business Analysis
2015
1
Compliance
2019
1
ERP
0
1
Office 365
2018
1