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Mitch
Mitch@ioThunder.com
919-646-4770
Kitty Hawk, NC 27949
Solution Architect/Engineer
27 years experience W2
0
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Average rating
48
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Summary

Enterprise & Cloud Solutions

  • Office365 Admin/Support - PowerShell Dev. – MSFT and Linux – IOT – Voice/SIP
  • Innovative solutions focused on collaboration and productivity
  • Passionate, value-driven Architect/Engineer/Developer with experience developing collaboration and productivity solutions for the enterprise and cloud ecosystems. A wealth of practical experience both designing and deploying complex solutions, including support, training, and adoption. The ability to collaborate with and bring together teams of people within the enterprise. C level executive briefings, demos, and ideation. Finally, a passion for technology and how it can be used to improve our business and personal experiences.

Skills include

  • Office 365 /Azure
  • Skype for Business / Teams
  • Exchange / Exchange On-line
  • SharePoint / Office Apps /SQL
  • IOT / Linux / Automation
  • Call Center Technologies
  • Administration
  • Team Leadership
  • UX / UI Design
  • SaaS Solutions
  • Hybrid Solutions
  • Scripting/C#
  • Enterprise Architecture
  • Requirements Gathering & Analysis
  • C-Level reporting and review
  • Deployment / Training / Support
  • Troubleshooting & Debugging
  • Feedback

Experience
Skype – Teams - O365 Admin/Engineer
Information Technology
Dec 2019 - present
  • Office 365 engineering and consulting.
  • Architect and build POC Application for vacation rental business using Azure-Office365
  • IOT development for Vacation Home automation.
  • Robotics development utilizing LIDAR and ARM based computing
ARM MS Azure Office 365 Skype
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Skype – Teams - O365 Admin/Engineer
Information Technology
Nov 2018 - Nov 2019
  • Supported the transition from an on-premise Skype for Business/Avaya voice network to the Office 365 On-line Skype for business and Teams.
  • Designed and deployed AudioCodes SBC-Gateway to integrate existing room systems transition to cloud voice.
  • Led the deployment team replacing Avaya devices with Polycom and AudioCodes O365 certified devices.
  • Provided 2 nd and 3 rd level support for O365.
  • Managed premier support tickets to completion.
  • Led group and individual training related to Cloud voice.
  • Developed and managed the Voice Auto-attendant routing and Call queues.
Office 365 Skype
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Solution Architect/Engineer
Information Technology
Apr 2018 - Aug 2018
  • Skype for Business on-premise engineering and consulting.
  • Supported the Skype for business expansion project to support 80k users.
  • Stood up bare metal servers for all roles.
  • Wrote PowerShell scripts to help automate the deployment.
  • Did routine testing of windows updates and validated operation.
  • Reviewed test automation products from vendors.
Solutions Architecture Skype PowerShell Windows
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Solution Architect/Consultant
Information Technology
Jul 2016 - Mar 2018
  • Providing consulting for the enterprise and cloud with a focus on the Microsoft collaboration stack of services and products.
  • Worked on a development POC based on Office365.
Solutions Architecture Office 365
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Solution Architect
Information Technology
Jul 2014 - Jul 2016
  • Served as a Solution Architect under the Productivity and Social Media CTO.
  • Primary focus was on Collaboration using Skype for business and SharePoint along with incorporating many of the new Microsoft services and apps.
  • Utilized my developer skills to architect solutions which include the API/SDK's for Exchange, Lync/Skype. SharePoint, Azure, Office 365
  • Assisted the sales team in developing new business and writing the SOW's and other documents.
  • Sold and delivered several collaboration projects and POC's to existing clients.
MS Azure MS SharePoint Solutions Architecture Skype Social Media
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Senior Unified Communications Consultant/Developer
Information Technology
Aug 2011 - Jul 2014
  • Microsoft Unified Communications (UC) Consultant.
  • Specializing in Lync/Exchange/ Office 365.
  • Our capabilities include Business process automation, Customization of the Lync/Exchange platform (.Net Development), Infrastructure review, PBX Integration, Design, Deployment, Support.
Office 365 Lync Unified Communications PBX
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Senior UC Architect/Developer
Information Technology
Aug 2007 - Aug 2011
  • Microsoft Telephony software development and integration services.
Telephony Call Center
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Senior Telephony/Call Center Engineer
Information Technology
Oct 2005 - Jul 2007
  • Focused on large scale Interactive Intelligence (I3) call center deployments. Also began development on an Asterisk based call center solution.
Call Center
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Business Owner/IT Consultant
Information Technology
Aug 1993 - Sep 2005
  • Operated an SMB technology business focused on business communications and collaboration
  • Sold and supported Samsung business phone systems
  • As a Microsoft partner, we developed several products.
  • SimpleVoice - A Unified Messaging solution for small business was a low-cost voice mail solution providing the ability to save your voice mail as an email.
Linux SQL MS Azure Office 365 MS SharePoint JavaScript C# Call Center Skype PBX VMWare C++
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Edit Skills
Non-cloudteam Skill
Education
Certifications
Title Certified Microsoft UX Architect
Skills
Office 365
2021
18
Call Center
2011
17
Skype
2021
16
MS Azure
2021
15
PBX
2014
15
MS SharePoint
2016
14
C#
2005
12
C++
2005
12
JavaScript
2005
12
Linux
2005
12
SQL
2005
12
VMWare
2005
12
Solutions Architecture
2018
4
Telephony
2011
4
Lync
2014
2
Social Media
2016
2
Unified Communications
2014
2
ARM
2021
1
C
0
1
Cloud Solutions
0
1
Enterprise Architecture
0
1
Exchange Online
0
1
PowerShell
2018
1
Project Management
0
1
Requirements Gathering
0
1
SaaS
0
1
Scripting
0
1
UI
0
1
UX
0
1
Windows
2018
1