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Richard
rhazeltine@gmail.com
702-449-7530
Las Vegas, NV 89123
Consultant
25 years experience W2
0
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Summary

CAREER SUMMARY

  • VP of Learning & Development
  • VP of Leadership Development
  • Influential and transformative senior people-operations leader with over 15 years’ experience in driving results in, both, matrixed and structured environments through strong analysis, planning and pivoting with motivated cross-functional teams.
  • A “relationship builder” with strong communications skills that rally support and engagement around project and organizational goals. Strong listening and analytical skills add to successful outcomes.
  • Tenacious focus on results and the customer (internal & external stakeholders). Adept at measuring multiple project results and downstream effects of initiatives to ensure alignment with the organization mission.

AREAS OF EXPERTISE

  • Change Management
  • Leadership Development
  • Strategic Management
  • Culture / Engagement
  • Performance Management
  • Learning & Development
  • Communications
  • Coaching
  • Talent Management

Experience
Principal Consultant/Coach/Business Owner
Information Technology
Jan 2018 - present
Las Vegas, NV
  • Behavioral science company using technology to drive business results in midsized organizations.
  • This spans from executive coaching to emotional intelligence and change management interventions affecting the whole organization.
  • Principal Consultant/Coach/Business owner
  • Working with clients in midsized businesses to improve performance focusing on people-strategy.
Change Management Training Executive Coach Customer Service Office 365 Risk Analysis Risk Management
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Senior Manager Tech Talent Development
Information Technology
Jan 2011 - Jan 2018
Las Vegas, NV
  • Subsidiary of Amazon.com specializing in online shoes and customer service. Revenues = $2 Billion + Designed talent management, organizational development, and change management initiatives in collaboration with C-level executives as the company drove toward self-organization while maintaining a strong culture and unparalleled customer service.
  • Designed and implemented change management for SharePoint for 3,000 users. Integrated the company under SharePoint as a secure alternative to multiple wiki tools in use. Led the team of technical integration specialists and hired and managed vendors for this project. Designed measurement of risks and success. Developed communications and training elements.
  • Led enterprise-wide change projects including the conversion of the warehouse management system for a 6,000-employee warehouse and the largest data and process migration in company history. Measured and improved levels of trust and motivation across teams.
  • Developed and Delivered Leadership Development Program. Worked closely with the CTO and other leaders to produce engaging content with messaging that drove unity and performance in the unique culture of technical leaders, software engineers, designers, and data scientists.
Change Management Risk Management Customer Service Office 365 Training Risk Analysis Executive Coach MS SharePoint
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Adjunct Faculty, Principal
Information Technology
Jan 2009 - Jan 2011
  • Taught MBA Leadership, HR and Supply Chain Management and undergraduate courses including HR Management, Strategic Management, Design and Ethics in the College of Business.
  • Delivered Sales, Communications, Customer Service & Leadership training programs to US clients across multiple industries including Best Buy, PPG and SirusXM.
No skills were added
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VP of Training & Development
Information Technology
Jan 1997 - Jan 2009
El Paso, TX
  • Started as a manager in operations and took over the learning & development function for both brands of the company within three years.
  • Increased profit by over 2% of revenues through redesign of budgeting and team structure. Labor costs decreased while customer satisfaction scores improved.
  • Built leadership development programs for multi-unit leaders. Developed training curricula in e-learning and instructor-led formats.
  • Contributed to corporate strategy Instituted SWOTT analysis with global impact on profitability.
Change Management Training Analysis Executive Coach
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Edit Skills
Non-cloudteam Skill
Education
Master's in Business Administration (MBA)
University of Texas at El Paso
Bachelor's in Hotel & Restaurant Mgt
University of Houston
Certifications
Change Management Certification - ProSci methodology change-management.com
SPHR - Sr. Professional in Human Resources
www.hrci.org
ACC - ICF Certified Coach - International Coach Federation
Professional Coaching Course (PCC) - New Ventures West, San Francisco, CA * CPLP - Certified Profess
SHRM-SCP - Senior Certified Professional (HR) Society for Human Resource Mgt
Search and Rescue Mission Pilot, Incident Commander - goCivilAirPatrol.com
Skills
Change Management
2021
21
Executive Coach
2021
21
Training
2021
21
Analysis
2009
12
Customer Service
2021
9
Office 365
2021
9
Risk Analysis
2021
9
Risk Management
2021
9
MS SharePoint
2018
7
Project Management
0
1
Awards
Development, 0
Strategic Management, 0
Culture / Engagement, 0
Performance Management, 0
Learning & Development, 0