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1043 W. Berwyn Ave.
Chicago, IL 60640
Change Management Lead
31 years experience W2
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  • Master of Arts – Training & Development December 2016
  • Roosevelt University – Chicago, IL
  • Bachelor of Professional Studies – Psychology May 2012
  • Roosevelt University – Chicago, IL
  • Associate of Applied Science – Addiction Counseling August 2010
  • Triton College – River Grove, IL

Change Management Lead / Network Device Consultant
Information Technology
Jan 2019 - present
  • Supervised the design, development, and execution of communications strategy
  • Supervised the design and development of learning and performance support materials
  • Led effort to redesign and update support site for CyberArk end users
  • Supported network device plug-in development for all device types and operating systems
  • Supported global onboarding of over 10,000 network device local accounts
  • Provided mentoring and professional development for junior team members Training & Performance Development Lead
Change Management
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Training & Performance Development Lead
Information Technology
Jan 2018 - present
  • Supervised the design and development of ten instructor-led training modules
  • Developed team-building exercises to ensure an active, engaged learner experience
  • Integrated a comprehensive assessment plan to measure learning outcomes
No skills were added
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IT Service Management Implementation (ServiceNow)
Information Technology
Jan 2017 - Jan 2017
  • Developed training approach and plan for post-merger integration
  • Designed ten web-based training modules in consultation with IT service management team
  • Assisted with development of change and communication plans
  • Assisted with design of self-service landing page wireframe for end users
No skills were added
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Director, Stewardship
Information Technology
Jan 2015 - Jun 2016
Chicago, IL

Served as a member of the Office of Institutional Advancement leadership team which consisted of 16 employees supporting 6 colleges working towards the goal of raising $20M per year

  • Developed and implemented a comprehensive donor recognition program that included gift acknowledgements, fund reporting, and donor stewardship events
  • Collaborated with leadership to coordinate stewardship efforts and capitalize on new opportunities for donor recognition
  • Worked with accounting, financial aid, and six colleges to ensure the appropriate awarding of scholarship funds
  • Oversaw the preparation of gift agreements, endowment fund reports, and scholarship award information for presentation to donors
Project Management
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Coordinator, Veterans Services
Information Technology
May 2013 - Jan 2015
Chicago, IL

Independently coordinated and supervised all administrative and academic support services for 130 veteran students and their dependents using U.S. Department of Veterans Affairs education benefits

  • Increased the enrollment of the population by 30% over the course of two academic years
  • Served as U.S. Department of Veterans Affairs School Certifying Official ensuring timely, accurate education benefit payments to students, dependents, and the university totaling over $2M per academic year
  • Developed and strengthened university processes, policies, and procedures to maintain full compliance will all state and federal laws and regulations related to veteran and military students
  • Developed and executed departmental strategic plan focused on increasing retention, enrollment, and services for veterans to support their transition to Roosevelt
No skills were added
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Veterans Admission Counselor
Information Technology
May 2012 - May 2013
Chicago, IL

Provided guidance throughout the undergraduate and graduate enrollment processes for veteran students, military students, and their dependents

  • Reviewed and made admission decisions for undergraduate and graduate students through the evaluation of applications, test scores, writing samples, and transcripts
  • Communicated with students via phone, email, and social media with an intense focus on relationship building
  • Responded to inquiries from students, military education service officers, parents, guidance counselors, and other external partners
  • Counseled transfer students by evaluating credits and providing direction on courses to complete prior to transferring
No skills were added
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Chemical Dependency Technician
Jul 2008 - May 2012
Chicago, IL
  • Managed the residential environment of the 22-bed sober residence of this private, non-profit substance abuse treatment facility
  • Assisted the interdisciplinary treatment team in all levels of care
  • Supported client conflict resolution, integrated new residents, and monitored the physical environment for safety
No skills were added
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Yeoman Second Class (E-5) – Ship’s Secretary
Information Technology
Feb 1990 - Oct 1993
Norfolk, VA
  • Supervised the daily administrative operations of a 500+ person organization
  • Provided administrative support to the Commanding Officer
  • Supervised, trained, and developed a staff of eight junior personnel
  • Served in Operations Desert Shield and Desert Storm, as well as operations in Somalia and Bosnia
No skills were added
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Non-cloudteam Skill
Training & Development
Roosevelt University 2016
Roosevelt University 2012
Addiction Counseling
Triton College 2010
Change Management
Project Management