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Sheldon
sheldon.johnson@verizon.net
301-213-5187
2809 George Hilleary Terrace
Glenarden, MD 20774
Senior Customer Operations/Project Manager
6 years experience W2
0
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Average rating
13
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Summary

Strategic Planning

  • Project Management
  • Risk Strategy
  • SDLC
  • Relationship Building
  • Certified Scrum Master
  • Competitive Intelligence
  • Facilitation & Leadership
  • Problem Resolution
  • ITIL
  • Client Development
  • Productivity Growth Experience and Notable Contributions SOSi Reston, VA 2012
  • Present Project Manager (Securities and Exchange Commission) Develop and implement strategic project management for ongoing technical projects throughout the SDLC with a keen focus on raising standards of operations and providing leadership to Government (SEC) and contractor customer teams, and customer technical personnel. Key Accomplishments:
  • Created innovative mechanisms for monitoring project progress and provided solutions to ensure long-term goals for customers.
  • Played pivotal role of turnaround agent on projects stalled due to lack of management oversight.
  • Conducted presentations and collaborated with company's C+ level executives.
  • Recognized for delivering exceptional project management leadership on multiple SEC Cyber Security initiatives, such as Privilege Access Management, Object Level Auditing, Data Logging, Data Loss Prevention and Advance Persistent Threat systems for both end point and mail, contributing to the successful implementation of IE10. IE11, Adobe Acrobat and several others at SEC.
  • Continued management of the STG at SEC staff's monthly schedules, and consistently managing SEC and STG endeavors.
  • Improved client engagement, built team dynamics to gain commitment from teams of contractors and guided the Security lead through defining, prioritizing, and closing projects as necessary to manage the portfolio, thereby building client confidence in the value of STG Project Managers.

Experience
Senior Customer Operations/Project Manager
Jan 2008 - Jan 2012
Washington, DC
Directed quality projects at a major university, including IT system upgrades, A/V projects and supervised 57 employees for performance and scheduling assigned tasks. Conducted monthly customer meetings and quarterly business reviews. Key Accomplishments:
  • Exceeded Service Level Agreement (SLA) targets by 15% for three consecutive years.
  • Generated the highest profit margin in the Maryland and Virginia District during the entire project term.
  • Effectively negotiated with vendor's in-house staff to deliver projects to hold National Conferences.
  • Improved employee engagement and decreased levels of non-conformance. Sheldon W. Johnson, PMP, ITILv3, CSM Resume, Page 2 Experience and Notable Contributions Continued
  • Effectively controlled two main site locations and six off site locations, including controlling P/L statements, forecasting, volume matrix and other financials of over $3.5M.
Project Management
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Assistant Director
Jan 2005 - Jan 2007
Operations management for daily environment, projects, budgets and staff scheduling with a strong focus on improving customer service, coordinating new employee orientation and staff training and ensuring crisis management planning. Key Accomplishments:
  • Increased product turnaround times by 20% generating an aggressive 30% growth in sales.
  • Improved project efficiency by 15%, reaching 95% in successful first time deliveries and exceeding SLA targets by 5%.
Operations Management Project Management
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Edit Skills
Non-cloudteam Skill
Education
Project Management
AMERICAN INTERCONTINENTAL UNIVERSITY 2011
Record has not been verified.
Project Management
VILLANOVA UNIVERSITY 2011
Record has not been verified.
Professional
Project Management Institute PMI
Record has not been verified.
Certifications
PMP
Certified Scrum Master
(PMP) Certified
Skills
Project Management
2012
6
Operations Management
2007
2
Auditing
0
1
Scrum
0
1
Scrum Master
0
1
SDLC
0
1
Strategic Planning
0
1