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Tammy
tre0520@comcast.net
303-915-9588
9975 S Ramshead Ct
Hghlnds Ranch, CO 80130
Lead Business Analyst / Project Manager / Solution Architect
18 years experience W2
0
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Average rating
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Summary

Business Analyst & Consultant/Project Manager

  • Results-driven, dedicated, and accomplished Senior Business System Analyst/Consultant with a strong project management background and a 15-year track record of developing, analyzing, and improving systems and processes to achieve business objectives.
  • Demonstrated ability to lead, manage and complete projects on-time and on budget, while creating and implementing innovative business solutions that drive revenue and control costs.
  • Thorough understanding and experience with information systems complemented by proven capabilities spanning the entire system development life cycle.
  • Recognized leader capable of training, developing, mentoring, and motivating team members to meet and exceed organizational and individual goals.
  • Exemplary interpersonal skills used to interact and cultivate strategic relationships with stakeholders, team members, senior leaders, vendors, and clients.

Areas of Strength

  • Project Planning & Execution
  • Process Analysis & Improvement
  • Modeling & Engineering
  • Business & Technical Requirements
  • Application Development & Support
  • Technical Writing
  • Team Leadership
  • Training & Development
  • Problem & Issue Resolution

Skills

  • Methodologies: Information Engineering/ Structured Analysis and Design; Waterfall; IAD; Agile; LEAN Process Improvement; Project Management; Relational Database Design
  • Software: MS Office Suite/Project/Access/Visio/SQL Server 2014; SharePoint 2013/2010; SQL; Business Objects/WEBI; COGNOS; DB2; Casewise/Corporate Modeler; ServiceNow, Rally/CA Agile Center, Confluence, JIRA, Personify

Experience
Consultant/Solution Architect
Banking/Financial
Aug 2019 - Feb 2020
Denver, CO
  • Solution Architect responsible for evaluating and selecting an Enterprise Content and Document Management (ECDM) tool for an international financial services organization.
  • Identified relevant features and criteria, identified short list of tools to evaluate against criteria, evaluated tools, presented tools evaluation results to leadership for selection.
Solutions Architecture
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Consultant/ "End to End" Ticket Manager
Information Technology
May 2019 - Aug 2019
Denver, CO
  • Managed team of international resources responsible for end to end management of IT incident and request tickets for a non-profit healthcare system with more than 90,000 tickets on a monthly basis.
No skills were added
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Consultant/Business Systems Analyst
Information Technology
Jan 2018 - Jan 2019
Denver, CO

As a SDM/BSA consultant on the IT transformation team, we were responsible for transitioning the organization from a business model with a failing outsourced helpdesk to a new hybrid model of ITSM with a combination of in house resources and outsourced specialized support teams, integrated with the implementation of a new Service Management tool (ServiceNow) to make up the newly re-branded Service Management Organization (SMO).

Key Project Accomplishments:

  • Stood up a new "right sourced" Service Desk, and implemented a new Service Desk Management Tool, (ServiceNow) in under a year.
  • Technical resource responsible for developing the tools used by the transition team (custom SharePoint sites, excel spreadsheets, ServiceNow reports)
  • Led UAT efforts for the entire transition/implementation project
  • Led Requirements efforts in creating the new Service Catalog Service Requests
  • Liaised with matrixed representatives throughout IT and the Business to develop new "Onboarding" and "Roll Off" Service Requests with planned system integrations
  • Recognized as a consulting member of the Service Management Organization (SMO) responsible for presenting industry best practices, solution options, and pros/cons of the potential solutions
  • Supported a key enterprise application (Teamcenter) throughout the transition, synthesized metrics from ticket data to identify opportunities for improvement, provided tool and ITSM support
BSA Microsoft Excel System Analysis
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Consultant/Business Systems Analyst
Information Technology
May 2017 - Jan 2018
Denver, CO

As a BSA within the Corporate Services ITSM Team, documented all requirements for approved service changes and enhancements within the service area. Work directly with Business stakeholders to create viable solutions that address Business opportunities with changes in processes, and creative application of technological solutions. Groomed backlog for grouping and prioritization of business requests. Partnered with SDM to develop implementation strategy, and with Service Validation Team to develop requirement test strategy. Provide post implementation support through training, communication and knowledge transfer.

Key Project Accomplishments:

  • Elevated the maturity level of reporting strategy by driving discussions and implementation of best practice policies.
  • Took the initiative to learn how to create global customized requirements templates and implemented the global report requirements template in Confluence for the organization.
  • Groomed Jira backlog for duplicate and related requests to assigned project enabling appropriate prioritization.
  • Delivered stakeholder approved report requirements, partnered with development team to develop a shared vision, coordinated with SDM for delivery and SVT for requirement implementation validation.
  • In 6 months, learned franchise business model, learned Personify system, learned customized database schema, learned Jira, learned Confluence, learned sql server and delivered 17 reports from concept to production.
BSA JIRA SQL System Analysis
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Consultant/Compliance Reporting Manager
Information Technology
May 2016 - Sep 2016
Denver, CO

Consultant/Compliance Reporting Manager As a part of the Compliance Team, ensured that the data needs regarding legal, regulatory and compliance related issues were met. Ensured teams throughout the organization complied with federal regulations, performed to the high standards set in the policies and practices of the organization.

Key Project Accomplishments:

  • Managed the Branch Compliance Test Reporting process which involved working with compliance officers from each branch and corporate compliance analysts to ensure that the data gathered from the tests confirmed that as a corporation we were complying with regulations.
  • Analyzed the EDW cubes to ensure that Compliance data points were available in the cubes to support data analytics
  • Project manager for all Compliance reporting projects
  • Member of the Data Governance team
Data Governance Project Management
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Consultant/Business Analyst
Information Technology
Aug 2015 - Mar 2016
Denver, CO

Collaborated with clients in leading and completing several high-profile projects. Documentation and Process Improvement Project: As a part of the Governance and Compliance Team, ensured that teams throughout the organization complied with standards and policies of the organization through standardization.

Key Project Accomplishments:

  • Researched applicable industry best practices and combined them with organizational culture and practices to define currently adopted policies governing 17,000 employees. Defined the current policies for:
  • SharePoint Standards
  • Mobile Device Management Policy
  • Designed and implemented improved processes providing significant gains in accuracy and efficiency.
  • Developed step-by-step procedures, job aides, and training material based on business requirements.
Business Analysis Compliance Process Improvement
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Consultant/Process Analyst
Information Technology
Oct 2012 - Dec 2014
Denver, CO

Collaborated with clients in leading and completing several high-profile projects, including those involving process improvement, recruiting, and acquisition processes. Process Improvement & Documentation Project: Planned, performed, and implemented process improvement initiatives at both departmental and cross functional levels. Utilized Visio to depict current and future process flows, while applying LEAN process improvement principles and creating more efficient and effective processes to increase productivity and accuracy. Facilitated meetings to identify ways to improve functional processes and presented findings and solutions recommendations to leadership team. Analyzed and measured effectiveness of newly implemented business processes and tools ensuring new process sustainable, repeatable, and quantifiable with regards to comparative results. Monitored newly implemented processes and tools to ensure newly implemented processes were followed and results were as expected, as well as analyzing related databases and spreadsheets of extracted data from multiple sources and evaluating whether process tools were working. Managed and influenced small to mid-sized projects related to the development and implementation of process improvement strategies to support departmental objectives.

Key Project Accomplishments:

  • Designed and implemented improved processes providing significant gains in accuracy and efficiency.
  • Developed step-by-step procedures, job aides, and training material using both written and video instruction methods based on business requirements.
  • Identified emerging technology (SharePoint) and applied it to solve a business problem.
  • Developed and administered a 2013 SharePoint site collection where I implemented a document approval workflow, created custom views, custom columns, and custom security levels. Talent Acquisition Project: Helped RGP customers fill the gap between their talent deficits and project needs by recruiting and qualifying talent custom picked to match the customer's requirements. Analyzed customer talent requirements and recruited potential talent, qualified candidates, and presented candidates to client. Identified and pursued sales opportunities for RGP

Key Project Accomplishments:

  • Spearheaded hiring of 2 new employees for hard-to-fill niche client requirements directly addressing a talent deficiency within first 3 weeks.

Process Analysis Project:

  • Created process flow diagrams depicting the "As-Is" and "To-Be" fixed-asset acquisition through retirement processes.

Key Project Accomplishment:

  • "As-Is" and "To-Be" process flow diagrams utilized in the successful business case for justifying need to develop a new custom system and address opportunities in the fixed-asset management area.
Process Improvement
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Office Procedure Implementer (Part-Time)
Information Technology
Aug 2009 - Jul 2010
Greenwood Village, CO

Provided consulting support for a start-up consulting agency, designing and implementing a consultant time and expense reporting process. Managed customer invoicing and vendor payments. Monitored and communicated project progress of actual work completed and hours billed against original project estimates for multiple concurrent projects. Created, implemented, and maintained internal SharePoint 2010 site for all corporate documentation

Project Accomplishment:

  • Established internal operating procedures.
MS SharePoint
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Consultant/Technical Solutions Architect
Information Technology
Jan 2005 - Aug 2009
Chicago, IL

Conducted a current state analysis, designed “To-Be” business model for the system architecture repository, and implemented “To-Be” vision for the enterprise-level system architecture and integration project. Coordinated modeling from proof of concept phase through implementation, including coordinating and completing repository integrated process diagrams, systems, business requirements, technical requirements, detailed design documents, interface documents, and scope statements, allowing for easy identification of artifacts in a particular area. Created, documented, and trained a team of high-level architects on business processes used to support the repository. Provided continuous model enhancements to support fast-changing business needs. Crafted a suite of tools and reports to organize and present model information in a meaningful way to a large cross-functional audience. Enforced and maintained model and data integrity

Key Accomplishment:

  • Introduced Casewise Corporate Modeler as a replacement for Visio diagrams.
  • Repository design and implementation recognized by Casewise as an innovative business solution using their software.
  • Invited to present repository at an international Casewise conference.
Solutions Architecture System Architecture
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Principal Consultant/Senior Consultant/Consultant/Business Analyst/Project Manager/Change Manager
Information Technology
Jul 1994 - Oct 2001
Englewood, CO

Managed and completed a variety of client projects, serving in various capacities including Business Analyst and project/team/change managers. Project tasks included: assessing enterprise-wide reporting processes, data, and reports for a growing technology company; leading an analyst team in gathering business requirements for a CRM system; planning and executing a Y2K hardware/software remediation effort for a city government; serving as a project manager for an Enterprise Program Management Office responsible for year 2000 planning, analysis, remediation, testing, and implementation; overseeing as a project manager a system that recorded, reported, and triggered follow-up activities for incidents related to pacemakers and other medical devices; serving as implementation manager establishing the wholesale/retail relationship of several concurrent telecommunications projects involving local telephone service providers and incumbent local exchange carriers; and facilitating, documenting, and directing a 4-member Joint Application Design team’s work sessions.

Additional professional experience includes: Unipac Service Corporation, Aurora, CO, Programmer/Analyst, Programmer, CASE Tool Administrator, 1991-1994.

Business Analysis CRM Program Management Project Management Microsoft Excel
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Business Administration Information Systems
University of Colorado
Record has not been verified.
Skills
Microsoft Excel
2019
8
Business Analysis
2016
7
CRM
2001
7
Program Management
2001
7
Project Management
2016
7
Solutions Architecture
2020
5
System Architecture
2009
4
Process Improvement
2016
2
BSA
2019
1
System Analysis
2019
1
Compliance
2016
1
Data Governance
2016
1
Database Design
0
1
JIRA
2018
1
MS SharePoint
2010
1
SQL
2018
1
SQL Server
0
1