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Omair
omairmz@msn.com
407-375-0722
Orlando, FL 32801
IT Project Manager
77 years experience W2
0
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Average rating
45
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Summary

Experience
IT Project Manager
Jun 2020 - present
Orlando, FL
  • Project manager for White Cap PMO managing a broad range of IT Projects and initiatives
  • Projects managed under Waterfall methodology Tools used
  • Jira, Smartsheets, Office 365, SharePoint, Zoom/Teams
JIRA MS SharePoint Office 365 PMO Project Management Waterfall
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IT Infrastructure - Senior Project Manager
Jun 2019 - Apr 2020
Orlando, FL
(Covid Layoff)
Project Management
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IT Project Manager
Oct 2018 - Jun 2019
Orlando, FL
  • Project Manager for support infrastructure as well as managing Help Desk
  • Projects include Infrastructure, software, and hardware implementation using JIRA
  • Software support/implementation include Zendesk, InContact, Salesforce
  • For all projects, wrote up project plan, scoped out key stakeholders and created documentation, managed scheduling and budget, set target dates for completion.
  • Projects include
  • Software implementation of new Help Center for support infrastructure
  • Hardware lifecycle replacement projects such as laptop upgrades, desktop replacement end of lifecycle.
  • Responsible for financials/scheduling/rollout of up to 500k
  • Managed all aspects for Windows 10 upgrade project for over 500 users
  • Managed software support portal project rollout to entire company
  • Managed firmware upgrade project for devices
  • Managed MacBook upgrade project for engineers
  • Managed SCCM implementation for local sites including related software packages, documentation and training for user base
  • Managed Data migration project for whole company
  • All projects included interactions with Engineers, Security, Sys Admins, DBAs and Help Desk
JIRA Project Management Project Planning Stakeholder Engagement
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Technical Project Manager
Aug 2018 - Oct 2018
Orlando, FL
(Contract)
  • Interactive Project Manager managing app development for professional sports interactive games/fan experience
  • Managed portfolio of
Project Management
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Senior Associate, Technology Services
Information Technology
Dec 2013 - Jul 2018
Orlando, FL
Project Manager
  • Project Manager on 36,000 user Windows 10 deployment project for US Firm
  • Managed schedules, resources, tasking project members for actions and following thru completion
  • Used tools such as Confluence, MS Office, SharePoint
  • Created/wrote process/training articles for firm for Windows 10 project
  • Coordinated process and training groups, meetings, schedules, and deliverables
  • Assisted Senior PM with other groups on project
  • Responsible for several IT projects including implementing new hardware platforms for Central Florida
  • Implementing and deploying IT systems for Tax offshore users several times a year
  • Driving subproject tasks for firmwide projects including software deployments to region such as Cisco anyconnect VPN, MacAfee Safeboot encryption software, proprietary tax and audit applications, and more
  • Effective communication/issue resolution with key stakeholders such as Partners, Managing directors, and principals
  • Technology/Desktop support for Orlando/Tampa region as long tech resource
  • Responsible for all escalated hardware/software issues for users in Service Now/ITIL environment
  • Provided application support for over 100 applications both proprietary and common
  • Responsible for managing server rooms for Orlando/Tampa offices including SDS, riverbed, Cisco switches/routers, and proprietary box devices
  • Used a variety of software applications both known and proprietary such as Remedy BMC, Fusion ServiceNow, Skype for business, SCCM, Lync 2013, Secure CRT, RDP, SEP 11, DOS, Java console 7, IE 9, and more
  • Responsible for asset management and tracking of hardware assets/devices for region
  • ITIL training, concepts in work environment
  • Daily meetings, communication with stakeholders in Tampa/Orlando offices to identity and resolve issues, outstanding tasks, and project deliverables
No skills were added
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Information Technology
Jan 2012 - Jan 2015
professional sports teams spread out across NHL, and NFL
  • Managed software development projects from inception to delivery to client
  • Managed team of engineers, tracking tasks, deadlines, testing and QA
  • Held daily interactions with engineers and clients to ensure projects were meeting standards and delivery time
  • Managed scheduling of projects and subtasks, assigned to engineers based on skill and workload
No skills were added
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IT Desktop Support Technician Level 3
Information Technology
Apr 2013 - Oct 2013
Orlando, FL
  • Provided hardware and software support for large enterprise environment
  • Supported over 2,000 users, troubleshooting hardware related issues on both PC and MAC.
  • Supported Windows 7 enterprise as well as MAC OS 10.8
  • Supported Microsoft Exchange 2010 on Windows 7 Platform
  • Supported TCP/IP Protocol with remote/virtual users/Cisco VPN
  • Worked and supported software such as Parature, Office 2010 and 2013, SharePoint, Mozy, Active Directory, Logmein Rescue, Lync, Symantec Anti-Virus, Cisco communicator, Adobe products, Direct Access, OWA, VMware, and System Center Configuration (SCCM) *
Desktop Support Microsoft Exchange MS SharePoint VMWare VPN
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Information Technology
Jan 1945 - Jan 1960
tickets weekly using Parature as ticketing and inventory system
  • Supported via phone, email and chat
  • Used Active Directory to manage users, group policies, permissions
  • Imaged hardware using windows deployment litetouch configuration software
  • Mozy Backup pro administrator, installed and configured backup software for all users, managed and restored data as needed
  • Supported other hardware such as printers, tablets, Android and Apple products such as IPad, IPad mini, Nexus 7, IPhone
  • Assisted in several special projects involving Direct Access, System configuration, Inventory management
  • Provided support for major Staff Conference with close to 300 appointments in 4 days.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Business management
University of phoenix 2010
Certifications
Lean Six Sigma White Belt
CSM - Certified Scrum Master
CompTIA Certified - Network+, Security+, A+
Skills
Project Management
2021
2
JIRA
2021
1
Project Planning
2019
1
Stakeholder Engagement
2019
1
Desktop Support
2013
1
Microsoft Exchange
2013
1
MS SharePoint
2021
1
Office 365
2021
1
PMO
2021
1
VMWare
2013
1
VPN
2013
1
Waterfall
2021
1