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Eric
ericbrzezinski1@gmail.com
619-823-3638
Atlanta, GA 30301
Senior IT Consultant - Specializing
16 years experience W2
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Summary

Senior IT Consultant – Specializing in Public Utilities, Oil/Gas and Medical Device Manufacturing

Accomplished and value driven IT professional with extensive ServiceNow Implementation experience ranging from highly complex and strategic project and system enhancements to enterprise-wide training initiatives, within highly regulated, global organizations. Proven ability to lead seamless system implementations and deliver innovative, technical solutions improving business processes, while reducing overhead, redundancy and increasing workplace productivity.

  • Report Generation & Dashboard Creation
  • SOX Compliance, Role and Risk Remediation
  • SAP Lean Manufacturing and Plant Maintenance
  • ERP Software System Implementations
  • Project Management, Budgeting and Scheduling
  • UX Design, Wire Frames and User Story Creation
  • Data/Business/Financial Systems Analysis
  • SAP Systems, Security & Role Administration
  • Business Process Workflow Optimization
  • OQ/PQ Testing/Scripting/Documentation
  • SQL Queries & Data Modeling
  • SharePoint Design, Development & Administration
  • Content and Learning Management Systems
  • ServiceNow (IRM, SecOps, HR, ITSM, ITOM, CMDB)
  • Knowledge of FDA regulations & Validation
  • Systems Integration, SDLC and SCRUM Principals

Applications:

SAP Enable Now/WPB, EMP Live, ServiceNow Quebec, SharePoint 365, SharePoint InfoPath Designer, HP Unified Functional Testing, Microsoft SQL Query Analyzer, Success Factors, RWD uPerform 4.1, Microsoft Project, Microsoft Project Server, 3PM, Microsoft Visio, Remedy, Nortel Client, WebEx, Skype, Articulate Rise 360, Microsoft FrontPage, Microsoft Office/Outlook 365, One Note, Adobe eLearning Suite/Experience Manager, HP Service Center, MindManager, Snag-it, Workday, Google Sheets/Docs/Drive, Drop Box, Jira, Smartsheet, Tableau 2019.4

ERP Platforms: SAP Business One, SAP 3.1h, 4.0b, 4.7, ECC 6.0, BW/BI, GRC 10.1, BPC, Oracle

Languages: C, C++, Java, Javascript, SQL, PL/SQL, COBOL, PowerBuilder, ECMA Script 2018, SOAP, Rest

Awards: Delta Hero Award (Global SAP ECC 6 Implementation Initiative)

Experience
Senior ServiceNow Consultant
Information Technology
Mar 2020 - present
Atlanta, GA
  • Developed and supported a robust and complex Service Catalog within the ITSM, ITOM and ITBM modules, while facilitating collaboration between collective teams and offshore resources located in Manila and Bangalore for the Oil and Gas industry.
  • Implemented the ITSM module leveraging ITIL best practices to include Incident, Problem and Change for a Fortune 500 Bio Pharmaceutical company.
  • Experience in enhancing ServiceNow functionality by customized JavaScript code to support business needs.
  • Led a key customer initiative that included the end-to-end design and development process to ensure both Discovery and CMDB modules were successfully fulfilled on time and within budget.
  • Designed and developed solutions that leverage ServiceNow modules like HR, ITSM, Discovery, CMDB, Knowledge using configuration and custom JavaScript.
Data Modeling Lean Manufacturing MS SharePoint Scripting ServiceNow ServiceNow ITSM SQL Training Strategic Planning SOX SAP SuccessFactors SAP Provisioning Manufacturing ITSM ITOM ITAM ERP Documentum Documentation Database Maintenance Compliance CMDB Analysis Staffing Project Management ITBM ITIL JavaScript Pharmaceutical
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ServiceNow Practice Lead
Information Technology
Oct 2019 - Dec 2019
Atlanta, GA
  • Performed as an IT technical consultant and business leader to design and develop a ServiceNow Practice that addresses the businesses needs of fortune 100 companies in the greater Atlanta area.
  • Good experience in developing workflows and in customizing the applications in ServiceNow using Java script
  • Facilitated design workshop sessions to document existing work processes while maintaining a strategic roadmap for cost effective ServiceNow implementations while utilizing complex Excel formulas for data analysis.
Java JavaScript Microsoft Excel ServiceNow Data Analysis
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ServiceNow Process Lead
Information Technology
Mar 2019 - Oct 2019
San Diego, CA
  • Served as a key contributor by partnering with Enterprise Technology Services Business Process Leads to gather user requirements, manage product backlogs and implement their Knowledge Base, while using Agile project management methodologies.
  • Defined the roles and responsibilities of Change Agents, Process Owners and Knowledge SMEs to facilitate and support the implementation of ITSM, CMDB and Knowledge modules within ServiceNow.
ServiceNow ITSM Agile Methodology Project Management CMDB
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Technical Software Advisor
Information Technology
Mar 2018 - Nov 2018
San Diego, CA
  • Facilitated and delivered IT advisory services to implement ServiceNow for various clients spanning the following industries; Insurance, Energy, Public Utilities, Airlines, Film and Entertainment.
  • Identified and mapped the customer’s product vision and roadmap to improve and fully automate the Client onboarding experience.
  • Advised clients on best practices as it relates to HR, Security Operations and Governance, Risk, Compliance (GRC).
  • Utilized MS Access and Excel to perform data analysis and provide strategic planning for the Executive team.
Strategic Planning ServiceNow MS Visio MS Access Microsoft Excel Compliance Analysis
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Change Management Consultant  
Information Technology
Oct 2017 - Mar 2018
Salt Lake City, UT
  • Partnered with Business Leads to complete Change Management deliverables within the set scope and expected delivery dates.
  • Designed, tested and published highly impactful training materials utilizing Articulate and other eLearning authoring applications.
  • Created Pivot Tables and dashboards using Excel to strategically prepare data for Senior Leadership presentations.
Change Management Microsoft Excel Training
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Senior Technical Writer
Information Technology
Mar 2017 - Sep 2017
San Diego, CA

Leader of a five-member team of Technical Writers documenting work process flows and building over 700 desktop Work Instructions for the Global SAP ERP implementation. Created standard templates and style guides to allow for rapid design and authoring of training documentation.

Key Results:

  • Interviewed SME’s and Business Leads to interpret their knowledge of business processes, work instructions, and documentation to match the reality of the business. Applying data analysis methods utilizing Office 365 and Excel reports.
  • Researched existing documentation to determine if they reflect current business processes.
  • Developed business process flows for various work streams across the company: Configuration Management, Deliver to Service, Manufacturing Plan to Ship, Procure to Pay, and Record to Report.
Training Technical Writing SAP Office 365 Microsoft Excel Manufacturing ERP Documentation Configuration Management Analysis
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Senior SAP Business Analyst 
Information Technology
Apr 2016 - Oct 2016
San Diego, CA

Support all facets of Plant Maintenance functions in SAP ECC 6.0 including creation of Maintenance Plans, Notifications, and new equipment modifications. Ensure data quality and consistency in both SAP and GIS systems to provide efficient and effective operations of client’s electrical distribution segment.

Key Results:

  • Created and utilized an automated test scripting tool to efficiently update Maintenance Plans in SAP Plant Maintenance module.
  • Participated in New Hire onboarding training sessions that led to increased system knowledge and retention of critical processes that impact the areas of SAP PM and Geographic Information Systems.
  • Updated Work Instructions to capture changes that occurred in existing processes due to newly implemented software automation.
  • Identified and documented key Business Process enhancements within Sales and Distribution, Material Master, Customer Master, CRM, MRP, Production Planning, and Accounts Payable/Receivable.
  • Designed and implemented a comprehensive training manual that captured all key business areas in SAP Business One for a Lean Manufacturing company, below proposed budget and timeline.
Change Management Business Analysis SAP SAP ECC SAP GTS SAP PM Training Timeline Scripting Sales Manufacturing GIS Database Maintenance CRM Automated Testing
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SAP Core Team Member – eLearning Technologies IT Analyst
Information Technology
Oct 2012 - Sep 2015
San Diego, CA

As a SAP Core Team member, participated in the continuation of the multi-wave, global SAP implementation. The expectation was to bring and deliver expertise in the areas of SAP Security and Controls, SOX compliance and testing, as well as training project management. As a Global SAP resource, collaborated as part of a fast-paced virtual team, while also managing individual responsibilities and goals under limited supervision.

Key Results:

  • Amended training documentation to enable Contract Manufacturing requirements.
  • Designed a custom SharePoint workflow solution to effectively audit and recertify access of 800 Global System Administrators using Microsoft Project and PMI methodologies.
  • Provided support on new product introduction for complex products.
  • Led key training sessions demonstrating best practices and core processes needed for impactful training delivery that included the management of 40,000 classroom training hours.
  • Facilitated the execution of new System Administrator Account Management process serving 50 countries and 33,000 employees worldwide.
  • Planned and managed multimillion-dollar projects aligning business goals with training technology solutions to drive process improvements, competitive advantage and bottom-line gains.
  • Created and implemented a long-term solution that simplified processes, increased efficiency, reduced redundancy and eliminated errors using a standard scheduling tool, impacting 10,000 end users.
  • Ensured accurate and complete adherence of translation quality of training materials in the following languages; Spanish, French and Portuguese.
Compliance Process Improvement SAP SAP Implementation SAP Security Training System Administration SOX Project Management MS Visio MS SharePoint MS Project Manufacturing Employ Documentation Auditing Account Management
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SAP Security Analyst
May 2005 - Aug 2013
SOD/SOX compliance, Versa, Compliance Calibrator, Role Provisioning
Compliance Provisioning SAP SAP Security Security Analyst SOX
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Implementation Training Lead, SAP
Information Technology
Jan 2009 - Oct 2012
San Jose, CA

Directed a team of On and Offshore End User Training Leads to ensure timely delivery of Instructor Led and eLearning-based training programs. Successfully demonstrated strong leadership and organizational skills that resulted in the successful implementation and go-live of the recent ECC 6.0 upgrade that spanned 13 Business Process areas and 25,000 employees worldwide within a Process Manufacturing organization.

Key Results:

  • Analyzed and mapped 5,000 unique End User’s security roles across multiple regions including Non-US locations in addition to several key new global business processes.
  • Served as a key Subject Matter Expert within the Internal Controls team both pre and post implementation supporting the global rollout of our Governance, Risk and Compliance toolset.
  • Managed all aspects of the End User training program including the successful planning and execution of 40,000 classroom training hours.
  • Transformed underdeveloped tools and processes using SharePoint Designer workflow to better meet the changing project scope and demands of approximately 50 international sites.
  • Organized the local role mapping activity that encompassed provisioning of parent and derived SAP security roles to the End User population.
  • Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.
SAP SAP Implementation SAP Security Training Sharepoint Designer Provisioning MS SharePoint Manufacturing Employ Compliance
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Computer Information Systems (BSAS/CIS)
Youngstown State University
Bachelor's in Geographic Information Systems (BA/GIS)
Youngstown State University
Certifications
eLearning Development & Management
Instructional Design Techniques
ServiceNow Certified Implementation Specialist
Skills
Compliance
2021
13
SAP
2021
13
SAP Security
2015
11
SOX
2021
11
Manufacturing
2021
9
Provisioning
2021
9
Training
2021
9
MS SharePoint
2021
8
Security Analyst
2013
8
Employ
2015
6
SAP Implementation
2015
6
Documentation
2021
4
Project Management
2021
4
MS Visio
2018
3
Sharepoint Designer
2012
3
Account Management
2015
2
Analysis
2021
2
Auditing
2015
2
MS Project
2015
2
Process Improvement
2015
2
ServiceNow
2021
2
Strategic Planning
2021
2
System Administration
2015
2
CMDB
2021
1
Data Modeling
2021
1
Database Maintenance
2021
1
Documentum
2021
1
ERP
2021
1
ITAM
2021
1
ITBM
2021
1
ITIL
2021
1
ITOM
2021
1
ITSM
2021
1
JavaScript
2021
1
Lean Manufacturing
2021
1
Microsoft Excel
2019
1
Pharmaceutical
2021
1
SAP SuccessFactors
2021
1
Scripting
2021
1
ServiceNow ITSM
2021
1
SQL
2021
1
Staffing
2021
1
Agile Methodology
2019
1
Automated Testing
2016
1
BMC Remedy
0
1
Box
0
1
Business Analysis
2016
1
C
0
1
C++
0
1
Change Management
2018
1
Cobol
0
1
Configuration Management
2017
1
Continuous Improvement
0
1
CRM
2016
1
Customer Service
0
1
Data Analysis
2019
1
FDA
0
1
Functional Testing
0
1
GIS
2016
1
GSAP
0
1
HP
0
1
Instructional Design
0
1
Java
2019
1
JIRA
0
1
Lotus Notes
0
1
Medical Devices
0
1
Microsoft Office
0
1
MS Access
2018
1
MS InfoPath
0
1
Nortel
0
1
Office 365
2017
1
Oracle
0
1
PowerBuilder
0
1
Program Management
0
1
REST
0
1
Sales
2016
1
SAN
0
1
SAP BI
0
1
SAP EBP
0
1
SAP ECC
2016
1
SAP GTS
2016
1
SAP PM
2016
1
SAP/R3
0
1
Scrum
0
1
SDLC
0
1
Service Center
0
1
Servicenow Developer
0
1
Skype
0
1
SOAP
0
1
Systems Integration
0
1
Tableau
0
1
Technical Writing
2017
1
Technology Delivery
0
1
Timeline
2016
1
UX
0
1
Wireframing
0
1
Workday
0
1