Uploaded File
add photo
Arlington, VA 22246
Quality Assurance Analyst
24 years experience W2
Average rating
Profile views

  • Results oriented business systems analyst with comprehensive experience in the application of technology to business functions within government consulting and telecom industries.
  • Good knowledge of database design and functionality.
  • Demonstrated track record in project deadline-driven environments.
  • Strong client-facing skills.
  • Proven written and oral communications skills.

Strengths include:

  • Project management and review
  • Customer service
  • Process documentation
  • Coaching and development
  • Agile methodology

Security Clearance: Public Trust 6C

  1. CERTIFICATION: Certified Scrum Master (CSM) - Scrum Alliance, Agile Certified Practitioner (ACP) - PMI


  • Quality Assurance Engineer, Kendrick & Co., Washington, DC
  • Statistical Engineer, Corning Incorporated, Corning, NY
  • Instructor, Bowling Green State University, Bowling Green, OH

Quality Assurance Analyst
Information Technology
Aug 2012 - Jun 2020
  • Manage multiple agile projects for USCIS client.
  • Provide support to development teams, facilitate planning, management, coordination and execution of lifecycle activities.
  • Assess planning materials on team readiness for a 6-month development cycle, communicate issues to team for information completeness or risks identified,
  • Prepare summary reports and certifications after the planning or deployment readiness review.
  • Provide coaching support or training to development teams as needed for process improvement or compliance to governance.
  • Assess, support and facilitate process to seek DevOps approval for development teams.
  • Collect metrics to track teams' improvement.
  • Provide project status and recommendations to federal clients.
Compliance Process Improvement Quality Assurance
Remove Skill
Quality Assurance Analyst
Information Technology
May 2009 - Aug 2012
Reston, VA
  • Managed multiple software development projects for USCIS client.
  • Serve as major contact for assigned projects during the development lifecycle
  • Coordinated and facilitated milestone gate reviews determine review entry criteria, prepare summary reports and certifications along with action items.
  • Coordinated with subject matter experts to ensure projects meet standards for system requirements, architecture, security, interoperability, performance and Section 508.
  • Assessed project documents, with other subject matter experts, to ensure documents meet with lifecycle guidelines.
  • Conducted peer review of document assessment and gate review reports.
  • Prepared process documentation for quality assurance analyst activities.
Quality Assurance
Remove Skill
Finance Systems Analyst
Information Technology
Apr 2003 - Jan 2009
Reston, VA
  • Produced periodic and ad hoc reports on subscriber activities for internal management.
  • Performed front and back-end user acceptance testing UAT on database changes
  • Conducted audits of business rules applications to track accuracy.
  • Reviewed and addressed change requests to ensure prompt implementation.
  • Prepared and maintained internal and end-user documentation for report generation and content updates.
System Analysis Auditing
Remove Skill
Manager/Billing Process Analyst
Information Technology
Apr 2003 - Aug 2006
  • Managed and coordinated data collection process for 2 billing systems integration.
  • Managed customer expectations, identified key players in billing systems integration
  • Participated in design walkthroughs, evaluated design solutions as business and process SME to ensure practical solutions implementation.
  • Managed and resolved operational issues with billing system vendor and internal customers as part of process improvement.
  • Managed data collection process for systems development and ensured timely data delivery.
  • Ensured task completion according to project timelines and service level agreements.
  • Managed the completion documentation for Sarbanes-Oxley compliance for each software release.
  • Managed a team of 5 for one year as team manager.
Compliance Process Improvement
Remove Skill
Quality Assurance Analyst
Information Technology
Aug 2000 - Nov 2001
Fairfax, VA
  • Participated in requirements and development walkthroughs.
  • Developed and executed test procedures for system and regression testing of a telecom billing audit system software.
  • Tested and verified graphics user interface GUI application and the underlying data model changes in Oracle.
  • Identified and resolved software issues.
Quality Assurance Regression Testing
Remove Skill
Quality Assurance Analyst
Information Technology
Nov 1994 - Jul 2000
Silver Spring, MD
  • Performed ad hoc queries per walk-in federal client requests at aviation safety data center using Natural Language or SQL.
  • Tested FAA aviation safety website for its first launch.
  • Tested transformed aviation incident data from NTSB.
  • Analyzed data and performed data standardization to enable query efficiency.
  • Tested reports generated for client for accuracy and completeness. OTHER RELEVANT EXPERIENCE *
Quality Assurance
Remove Skill
Nov 1994 - Nov 1994
Bowling Green, OH
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Master's in Applied Statistics
Bowling Green State University
Record has not been verified.
Master's in Operations Research
Bowling Green State University
Record has not been verified.
Bachelor's in Mathematics
Northern Illinois University
Record has not been verified.
Certified Scrum Master (CSM) - Scrum Alliance, Agile Certified Practitioner (ACP) - PMI
Quality Assurance
Process Improvement
System Analysis
Regression Testing
Data Center