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Abdullah
abdijan07@gmail.com
571-252-9308
Arlington, VA 22246
Business Analyst
13 years experience W2
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Summary

  • Experienced and skilled professional with diverse experience of about Ten years in Information Technology and project management emphasis on Business Systems Analysis, Project Coordination and Software Quality Assurance and Testing.
  • Experience in software Analysis & Design, Data Profiling and Analysis, Gathering Functional and Business Requirement Specifications, User Interface Specifications, Technical Design, Test Cases and Test Plan.
  • Used Teradata, MS Office including Excel, Visio, Power Point for calculations, analysis and documentation in the project.
  • Modeled requirements, managed and communicated requirements throughout the project life cycle, performed Gap and Impact Analysis against requirement specifications.
  • Strong knowledge of agile methodology to use JIRA tool for project management, documentation and issue tracking.
  • Accomplished particular purpose by wireframe tools to provide visual frameworks of websites.
  • Strong knowledge on food and Drug Administration (FDA) Rules. Regulations and Guidelines for software/tools used in manufacturing companies.
  • Provided technical and functional support to the partners of CMS to ensure effective and efficient enrollment of customers in the Marketplace.
  • Experienced in claims processing, including AGP Facets and Central Facets and GBD Facets, through 837 EDI transactions set.
  • like Amazon Workspaces (AWS) and cloud mobile simulators and emulators like Browserstack and Cross browser.
  • Expertise in developing testing documents
  • Test strategies, test plans, test design specifications, test case specifications and test procedures. Sound knowledge of defect reporting and tracking tools like Quality Center.
  • Used MicroStrategy for effective decision making and product analysis
  • Experience in Business Process Reengineering (BPR) and Requirements validation using ServiceNow tool and techniques.
  • Proven ability to lead team of testers and set test strategies.
  • Excellent understanding of the software development lifecycle.
  • Excellent expertise in mobile and web application technical testing on android, iOS, Symbian and Java based platforms.
  • Experienced in backend testing of applications by executing SQL queries and command in Teradata SQL Assist, Vertica, Sybase, DB2 and relational databases.
  • Effective time management skills and the consistent ability to meet clients' deadline.
  • Highly motivated team player with ability to lead, manage and work in all environments to meet deadlines. Possess ability to work individually even under pressure to meet the targeted deadline.
  • Possess excellent interpersonal skills, effective written & oral communication, and presentation skills.
  • Proven ability to work in team-environment as well as independently.

Technical Skills:

  • Tools: HP Quality Center/ALM, UML, ServiceNow, Visio, Browser stack, Perfecto mobile,
  • MicroStretegy Facets 5.1, QTP. SoapUI, PostmanUI, UFT, LoadRunner and Performance Center.
  • Methodologies: SDLC, Agile/Scrum, Waterfall and Modern Waterfall.
  • Databases: MS Access, SQL Server, and Oracle. Teradata SQL Assistance, Mark Logic and Splunk
  • Operating Systems: Windows XP/NT/2000/98/95, UNIX.
  • Office Tools: MS Excel, MS Word, MS Power Point, MS Excel, Visio, MS Project.

Experience
Service Management Senior Analyst
Information Technology
Jun 2019 - Jan 2020

Worked on Enhanced Direct Enrollment (EDE) program to support client, The Center for
Medicaid and Medicare Services (CMS) through Accenture FFM EDE Support Team.

Responsibilities:

  • Provided technical and functional support to the partners to ensure effective and efficient enrollment of customers in the Marketplace.
  • Analyzed business processes and designs, identified defects with eligibility and certain indicators not yielding the correct results.
  • Investigated any issues received from partners to further triage and respond with feedback and guidance on issues.
  • Created and modified API requests using Postman and SoapUI to recreate and resolve partner’s issues.
  • Used MarkLogic and Splunk to analyze and triage FFE data and performance monitoring.
  • Attended daily scrum calls and make actions items to track internal team tasks and overall project status.
  • Used ServiceNow tool for creating tickets and for internal IT service requests.
  • Used ServiceNow for incident management to store assign, define priorities and evaluate the tasks requested by partners
  • Used JIRA for creating tickets and tracking project issues and recordings.
  • Used Axure for wireframe the shapes and elements building page and blocks for UI
  • Completed multiple online and in person technical and functional trainings to keep up to date with new processes/technologies.
  • Identified gaps in knowledge between functional Visio’s and technical API documentation and report to proper personnel.
  • Worked FFM EDE Support team members to enhance business and technical knowledge among teams members
  • Performed Gap Analysis with different sectors programs teams, to ensure that the issues have been resolved with the help of other entities.
Incident Management Medicare MS Visio Scrum ServiceNow Splunk Axure
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Quality Analysts QA/Business Analyst
Information Technology
May 2016 - Sep 2017

Responsibilities:

  • Analyze requirements designed and implemented the test plans from user stories using MicroStrategy tool.
  • Develop Test plans, Test cases and requirement traceability matrix for mobile and software project.
  • Demonstrated experience with Agile development designing, creating and configuring ServiceNow ITSM solutions
  • Facilitated Joint Application Development (JAD) sessions with different stakeholders to communicate their perspectives, resolve pending issues and come to consensus for the fordata migration.
  • Monitor and manage resistance, dependencies and risks through ServiceNow change management process.
  • Problem investigation and diagnosis through ServiceNow problem management process
  • Monitor and manage resistance, dependencies and risks through ServiceNow change management process.
  • Problem investigation and diagnosis through ServiceNow problem management process
  • Perform regression, functional, integration, end-to-end, positive and negative, compatibility and Ad-Hoc testing on mobile devices.
  • Collaborated and solved problems together with peer Scrum Masters and development teams.
  • Perform web trends testing on mobile devices (Android, iPhone, iPad and android tablets) and mobile simulation tool Browserstack to verify view port and screen control
  • Tested and verified EDI 837, 835 claim processes, including Medicaid and Medicare Part A and Part B, pseudo claims, at receiver, pear reviewer and approver levels.
  • Used agile tool for maintaining Test cases, defects and Test run Results and working as scrum master in absence of project manager.
  • Responsible for documenting testing artifacts like Test Plan, Test Strategies, Test Cases, RTM, Test Readiness Review (TAR), Test Execution Reports (Test Summary Reports), Defects reporting and Impact Analysis reports.
  • Perform debugging in-app errors using web service test harness tool Browserstack
  • Coordinate user acceptance testing to make sure that the software application functions as per the client requirements.
  • Update the defect status to developer lead, business analyst and project manager through emails and Daily Stand-Ups.
  • Used ServiceNow released management process to co-ordinate with technical team for defect review and change request as well as release signs off.
837 Business Analysis EDI Quality Assurance Regression Testing Test Case Preparation Test Planning
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Quality Analysts QA/Business Analyst
Information Technology
Feb 2014 - Apr 2016

Acclaim Systems Inc, (Geneia Products) Harrisburg PA. Quality Analysts QA/Business Analyst Responsibilities:

  • Analyze requirements designed and implemented the test plans from user stories using MicroStrategy tool.
  • Develop Test plans, Test cases and requirement traceability matrix for mobile and software project.
  • Demonstrated experience with Agile development designing, creating and configuring ServiceNow ITSM solutions
  • Facilitated Joint Application Development (JAD) sessions with different stakeholders to communicate their perspectives, resolve pending issues and come to consensus for the for
  • data migration.
  • Monitor and manage resistance, dependencies and risks through ServiceNow change management process.
  • Problem investigation and diagnosis through ServiceNow problem management process
  • Monitor and manage resistance, dependencies and risks through ServiceNow change management process.
  • Problem investigation and diagnosis through ServiceNow problem management process
  • Perform regression, functional, integration, end-to-end, positive and negative, compatibility and Ad-Hoc testing on mobile devices.
  • Collaborated and solved problems together with peer Scrum Masters and development teams.
  • Perform web trends testing on mobile devices (Android, iPhone, iPad and android tablets) and mobile simulation tool Browserstack to verify view port and screen control
  • Tested and verified EDI 837, 835 claim processes, including Medicaid and Medicare Part A and Part B, pseudo claims, at receiver, pear reviewer and approver levels.
  • Used agile tool for maintaining Test cases, defects and Test run Results and working as scrum master in absence of project manager.
  • Responsible for documenting testing artifacts like Test Plan, Test Strategies, Test Cases, RTM, Test Readiness Review (TAR), Test Execution Reports (Test Summary Reports), Defects reporting and Impact Analysis reports.
  • Perform debugging in-app errors using web service test harness tool Browserstack
  • Coordinate user acceptance testing to make sure that the software application functions as per the client requirements.
  • Update the defect status to developer lead, business analyst and project manager through emails and Daily Stand-Ups.
  • Used ServiceNow released management process to co-ordinate with technical team for defect review and change request as well as release signs off.
837 Business Analysis EDI Quality Assurance Regression Testing Test Case Preparation Test Planning
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Business Analyst
Information Technology
Feb 2013 - Jan 2014

Aspire Systems Inc Business Analyst Responsibilities:

  • Analyze and gather business/system enhancement requirements and perform User Acceptance Testing (UAT) to maintain the integrity of the company's various business platforms.
  • Participate in periodical JAD sessions with the management and IT teams technical design walk-through to gauge extent of compliance with stake holder's expectations.
  • Designed Developed Automated Test Script for the LFG web based applications for insurance claim process.
  • Develop UI test cases and perform UAT testing of web-based application.
  • Assist the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
  • Responsible for documenting testing artifacts like Test Plan, Test Strategies, Test Cases, RTM, Test Execution Reports (Test Summary Reports), Defects reporting and Impact Analysis reports.
  • Work with the Business Users through interviews and (Joint Application Development) JAD Designed and Developed Test Automation Framework using QTP, MS Office and ALM.
  • Use RALLY as agile tool for maintaining Test cases, defects and Test run Results and working as scrum master in absence of project manager.
  • Day to day activities includes Requirement gathering, User Story creation in Rally, testing task estimates, manual and automation testing, documentation and submission of test report.
  • Involved in the preparation of monthly milestones, quarterly metrics report and reviews of project deliverables.
  • Use QTP for WSDL web-service testing and verified elements and values form web-service response as well as parameterized using QTP to verify response with multiple set of data.
  • Perform Performance testing for Web Service using Soap UI .
  • Co-ordinate with technical team for defect review and change request as well as release signs off.
BSA Business Analysis Compliance Requirements Gathering SOAP
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Business Analyst
Information Technology
Jul 2012 - Jan 2013
Consult America Inc Business Analyst Responsibilities:
  • Gathered business requirements by interacting with the end-users.
  • Involved in all stages of the software development life cycle to develop necessary test strategy.
  • Prepared Business Requirement Document (BRD) and then converted Business requirements into Functional Requirements Specification document (FRD).
  • Performed in depth Gap Analysis with different business groups by arranging meetings at their location or via teleconference calls with the groups on weekly/biweekly basis to ensure that the system initiatives are met, analyzed and documented.
  • Assisted facilitation of Joint Application Development (JAD) sessions by convening project sponsors, end-user representatives, development team members, subject-matter experts (SME), technical personnel, and different stakeholders to communicate their perspectives, resolve pending issues and come to consensus.
  • Involved in analyzing and testing the current ICD-9 Diagnosis codes with the ICD-10 Diagnosis code set. The scope of the project was to collect the detailed information about the impacts of the ICD 9 to 10 code changes.
  • Involved in testing various EDI/HIPAA Transactions like 837, 835, 820, 276, 277, and 278.
  • Managed the process of gathering functional requirements from key stakeholders and Subject Matter Experts (SME's).
  • Performed GAP analysis identifies the gaps, logged issues relating to the identified gaps and worked with the SME to get clarifications.
  • Created Use Case documents and Process Flow diagrams using MS Visio for all System Functionalities.
  • Involved in processing change requests from the client by filling Change Request Forms (CRF).
  • Used MS Office Suite including Word, Excel, Access, and Power Point for analysis, presentation and documentation.
  • Involved in verification process on a regular basis using check lists, wrote SQL queries to check the database integrity.
837 Business Analysis EDI HIPAA Microsoft Excel SQL
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Business Analyst
Information Technology
Jul 2010 - May 2012
Consult America Inc Business Analyst Responsibilities:
  • Analyzed and gathered business/system enhancement requirements and perform User Acceptance Testing (UAT) to maintain the integrity of the company's various business platforms.
  • Provide generic IT support for clients enduring technical difficulties with their servers and/or software
  • Conducted requirement workshops among all project stakeholders to verify and validate the business requirements.
  • Facilitated interviews, workshops, JAD/JAR sessions and requirement elicitation sessions with the management, SMEs, Business User Groups and the IT Group
  • Successfully Gathered, documented business requirements and obtained sign off from business users / sponsors.
  • Created the Requirements Traceability Matrix (RTM) between the functional requirements and test cases.
  • Developed activity diagrams, use case diagrams and other UML notations using Visio.
  • Involved in Daily Scrum meetings to track the progress of the deliverables.
  • Conducted JAD sessions for communicating with the all Project directors and stakeholders.
  • Documented and tracked status of open defects defect reporting/ resolution and associated status communications
  • Involved in Verification process on a regular basis using check lists, wrote SQL queries to check the database integrity
  • Recorded results and reported defects to development team using ALM/Quality Center (QC).
  • Used MS Office including Excel, Visio, Power Point, Outlook and Project for calculations, analysis, in the project.
BSA Business Analysis HP QC Microsoft Excel SQL UML
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United States Patent / Quality Analyst
Information Technology
Jul 2009 - Jun 2010
Alexandria, VA
Trademark and Corporate Application USPTO Responsibilities:
  • Participated and leaded Operational Readiness Review (ORR) meeting where I provided testing status of my project and testing status of all interfaces systems.
  • Performed 508 testing for Trademark and Patent application using JAWS and ComplyFirst.
  • Worked as a QA Tester on United States Patent, Trademark and Corporate Application.
  • Developed Test Plan, Test Strategy and test cases to ensure business and technical integrity.
  • Used Rally for creating User Stories, Test Plan, Test cases, Test Suits and storing Test Scripts. It is also used for creating and maintaining defects related to Test Cases.
  • Used TOAD and SQL Developer to execute SQL Queries and Fetch data for testing business scenarios.
  • Designed and Implemented Script Test Automation, using Selenium and Quality Center (ALM
  • Application Lifecycle Management).
  • Used various checkpoints like Standard, Text and Image to verify application functionality with expected values.
  • Prepared Test Plan, Test Cases and execute test cases to perform functionality testing of Web services.
  • Performed UAT (User Acceptance Test) Testing for web based application.
  • Experienced working in Cloud Network by updating Test cases, Test Results, Defects and daily status. Coordinating with Project manager for the Process Improvement and Value addition activities.
HP QC Process Improvement Quality Assurance Selenium SQL Test Case Preparation Test Planning TOAD UAT
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Information Technology
Oct 2004 - Jun 2009
Hartford, CT
Responsibilities:
  • Participated in requirement gathering sessions with business team as well as documented in business requirement document.
  • Developed Test Cases and QTP/UFT Test Scripts for Client Server Application.
  • Developed Design Specification documents for QTP/QC framework design and deployment.
  • Developed QTP GUI test cases and performed UAT testing for LFG main frame application called VTG.
  • Designed Macros to create Requirement Traceability Matrix (RTM) and Executed ALM/UFT script using OTA (Open Test Architecture).
  • Coordinated with Project manager for Process Improvement and Value addition activities
  • Verified logs on UNIX Web server and application server for detailed performance analysis.
No skills were added
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Political and Program Development Manager
Oct 2004 - Oct 2004
  • Worked for seven and half years as Political and Program Development Manager with the US State Department in EAP region, I developed a thorough knowledge of economic, political, information systems and business developmental issues and how these subjects guided decision making regarding program development financial management, monitoring and evaluation information management systems. I served in a leadership capacity on the technical committee scrutinizing proposals for the millions-dollar USAID small grants programs, which gave me first hand expertise in the evaluation of grant proposals by a wide range of organization and for an extensive variety of project types.
  • Prior to my State Department service, I had the opportunity of working on World Bank supported projects for establishment of Information Management Systems for Government of Baluchistan, Pakistan. This project was also supported by two key funding agencies, US-Aid as well Australian Aid program. Its aim was to build partnerships between the community and the government while establishing information management system schools' data management and information portal elementary schools.
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Edit Skills
Non-cloudteam Skill
Education
Mathematics & Statistics
Mastech Digital Inc 2020
ServiceNow tool for creating tickets and for internal IT service requests
Client: Euclid's Systems Corporation 2019
user stories, acceptance criteria and upload in JIRA and perform User
Acceptance Test UAT 2018
Is and To
not provided
Client: Anthem
Aspire Systems Inc
Skills
Business Analysis
2017
6
837
2017
4
EDI
2017
4
Quality Assurance
2017
4
Test Case Preparation
2017
4
Test Planning
2017
4
Regression Testing
2017
3
SQL
2013
3
BSA
2014
2
HP QC
2012
2
Microsoft Excel
2013
2
UML
2012
1
Axure
2020
1
Compliance
2014
1
HIPAA
2013
1
Incident Management
2020
1
Medicare
2020
1
MS Visio
2020
1
Process Improvement
2010
1
Requirements Gathering
2014
1
Scrum
2020
1
Selenium
2010
1
ServiceNow
2020
1
SOAP
2014
1
Splunk
2020
1
TOAD
2010
1
UAT
2010
1