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2420 West Lake Drive
Deland, FL 32724
Operations Management
35 years experience W2
Average rating
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Flexible, proactive team player with strong leadership abilities, and excellent oral, written and interpersonal communication skills. Energetic, self-motivated and goal-oriented professional with strong time management capabilities. Capacity to work independently and as a member of a team. A conscientious, reliable, resourceful and highly motivated individual. Background includes: Operations Management Accounting Human Resources

Operations Management
Aug 2020 - present
compliance with company policies and procedures, hiring, orientation, training, performance appraisals, proficiency monitoring, mentoring, workflow, & associate relations.
  • Reported regularly to Division Executives financial results which exceeded projections consistently.
  • Developed/executed the rollout of new company sponsored programs, applications, meetings & presentations while ensuring all are done cost effectively.
  • Developed and implemented Preventative & Predicative Maintenance Schedule for compliance with company TS and ISO standards.
  • Developed and implemented system for tracking custom tooling, OEM parts & repairs and the input and maintenance of over 9,000 items during system changeover.
  • Identified as Division expert on all company front-end policies & procedures.
  • Worked with other subject matter experts in support of successful projects, to increasing sales profits by 5% & improving service ratings by 11%.
  • Acts as the direct liaison between company for all vendors for contracts, estimates of materials, costs, performance requirements and delivery to ensure completeness and accuracy.
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Human Resources
Aug 2020 - present
  • Acted as company liaison with governmental agencies: Lottery, Banking, WIC & Food Stamp Program, Weights & Measures, Federal/State inspection agencies & Treasury Services agencies.
  • Mentored high potential associates for management succession planning.
  • Assisted with restructure of front end operations, resulting in labor cost savings, improved productivity, 11% increase in customer satisfaction scores.
  • Identified as Division Expert on Visual Labor Management Scheduler and Payroll System.
  • Developed and implemented new associate hiring, orientation & training programs. Accounting
  • Identified as the Division expert on Cash Balancing System & accounting procedures.
  • Developed and implemented new cash handling procedures using Six Sigma resulting in a 78% reduction in cash loss.
  • Identified as main contact with Operations & Loss Prevention to develop procedures related to: cash control, accounts receivable, check acceptance, collection on returned checks and service charges as well as accurate payroll reporting.
  • Identified as main contact between division & home office for Sales & Cash Control auditors & adjusters.
  • Identified and acts as main liaison between company and all vendors to ensure on-time, accurate payments and proper processing of credits.
  • Developed cash audits to monitor compliance with cash handling & shrink reduction procedures, resulting in an 83% efficiency rating.
  • Partnered with Division Executives to set budget planning goals for labor, supplies, uncollected checks, cash variation & bag expense for strategic planning, P & L Management and Inventory Control.
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Aug 2020 - present
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Mar 2009 - Apr 2018
Inventory Control & Tool Crib
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Office Assistant
Mar 2010 - Jan 2015
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Cemetery Administrative Manager
Jul 2009 - Mar 2010
Deland, FL
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District Manager -Service Operations
Oct 1986 - Sep 2008
Lake Mary, FL
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Edit Skills
Non-cloudteam Skill
new Entry
Leadership Program for management training
& coordinated new market openings and company-wide training programs
new Career Advancement Program for management training
General Education
Daytona State College
Florida Community College of Jacksonville
Gulf Coast Community College
University of Florida
Certified Professional Food Manager
Labor Management, 0
Cyclic Sales Plans, 0
Cost Control/Budgeting, 0
Customer Service, 0
Loss Prevention/Retail Integrity, 0
Inventory Control, 0
Scheduling, 0
Accounts Receivables/Payables, 0
Compliance Monitoring, 0
Records Retention/Maintenance, 0
Auditing, 0
Check Acceptance/Collection, 0
Cash Handling/Balancing, 0
Processing Pre-Need Contracts, 0
Payroll, 0
Purchasing, 0
Associate Relations, 0
Training/Safety Compliance, 0
New Store Orientation, 0
Certification Programs, 0
Benefits, 0
Conflict Resolution, 0