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Lisa
cerittolisag@outlook.com
315-725-5103
15 Cedar Ave
Swansea, MA 02777
Senior Project Manager
7 years experience W2
0
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Average rating
22
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Summary

Hexanika Program Manager, 2019

  • Achieved operational objectives by contributing information and recommendations to strategic plans and reviews for banking and financial institutions.
  • Prepared and completed action plans.
  • Implemented production, productivity, quality, and customer-service standards. Resolved problems completed audits, and identified trends.
  • Evaluated and determined system improvements for banking and financial institutions.
  • implementing organizational change.
  • Coordinates and monitors the scheduling, pricing, and technical performance of company programs.
  • Acts as advisor to program team regarding projects, tasks, and operations. Defined program' s governance
  • Performs a variety of complex tasks given a required degree of creativity and latitude.
  • Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various cross functional departments.
  • Ensures projects are completed on time and within budget.
  • Effective co-ordination of the program's projects and management of their inter-dependencies including oversight of any risks and issues.
  • Co-ordination of the new capability of the business to enable effective change and realization of projected benefits.
  • Responsible for the overall integrity and coherence of the program
  • Planning and designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action.
  • Ensuring effective quality assurance and the overall integrity of the program
  • focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate, technical and specialist standards.
  • Managing the program' s budget on behalf of the SRO, monitoring expenditure and costs against delivered and realized benefits as the program progresses.
  • Facilitating the appointment of individuals to project teams.
  • Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements WORKFORCE SOFTWARE Senior Project Manager, 11/2018
  • 09/2019
  • End-to-end management of successful client software implementation/integration projects, including administration of contractual deliverables and timelines. Responded to RFPs and created estimates for requested work.
  • Established and maintain strong customer relationships. Providing support and strategic direction.
  • Ability to perform project control activities, including but not limited to, creating and maintaining detailed project plans, weekly status reports, financial health reports, meeting minutes, and coordinating staffing activities using shared resource pool.
  • Manage customer expectations, deliver projects within scope and budget, and mitigate issues that may interfere with project success.
  • Communicate to team regarding project plan development, status, and change.
  • Planning, decision making, and resourcing of project with client and internal team to understand expectations and goals for each team.
  • Manage internal reporting and analysis for financial profitability across multiple and/or complex projects and handled invoicing and receivables.
  • Manage multiple complex projects simultaneously.
  • Led business transformation and organizational change initiatives

Experience
Senior Project Manager
Apr 2018 - Nov 2018
  • State of RI Medicaid system provider.
  • Monitored program status and identified risks.
  • Documented program progress including implementation, timelines, issues, risks and successes to maintain program course.
  • Established and maintain strong customer relationships> Providing support and strategic direction.
  • Provided project estimates
  • Assessed results, determined and implemented risk mitigation solutions as appropriate.
  • Maintained grade and quality of program deliverables within defined and agreed upon program requirements.
  • Identified and resolved matters of significance impacting the productivity of assigned programs globally. Implemented changes and adjusted as appropriate.
  • Interfaced and collaborated with team members, stakeholders and management to anticipate and manage changes to projects, such as, but not limited to, technical requirements, business requirements and schedule.
  • Determined when additional resources are needed, planned for and adjusted as needed.
  • Gathered information regarding possible solutions that may create additional, different or unique project objectives or results.
  • Led data and hardware migration projects.
  • Responsible for organizational change management initiatives including a large system replacement.
  • Participated in proposal efforts and sales calls to ensure product meets client needs and specifications. Interfaced and provided input to discussions regarding project-related decisions and project direction at the executive level.
  • Managed expectations of client project/senior management, company management and project team for agreed upon project performance by obtaining, providing, analyzing and interpreting project metrics.
  • Gathered feedback from client on program results analyzed feedback and incorporated same into future programs. Identified and determined global implications of program parameters and redefined, redesigned or revised as appropriate.
  • Leads assigned personnel for program (s). Provides direction and assigns work as appropriate with regard to timeliness and completion of objectives. May address performance issues within prescribed guidelines and may provide performance input.
  • Led and participated on business transformation projects
  • Prepared and recommended program operating and personnel budgets for approval. Monitored spending for adherence to budget, reviews and recommended variances as necessary. Balanced program resources, globally, to optimize objectives for assigned programs.
  • Worked with State Medicaid programs, files, and claims requirements.
Change Management Project Management Stakeholder Engagement
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Global Program Manager Implementation
Mar 2014 - Feb 2017
  • Responsible for assembling a project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project for international clients.
  • Established and maintain strong customer relationships. Providing support and strategic direction.
  • Responded to RFPs and created estimates for requested work
  • Responsible for invoicing and receivables
  • Act as key contact for international client assigned projects
  • Establish excellent working relationships with client project teams and vendors to ensure client satisfaction and operational excellence.
  • Ensured that all staff allocated to assigned projects adheres to professional standards and SOPs
  • Ability to identify and creatively resolve client, project and people issues
  • Proven negotiation skills
  • Maintained program document repositories
  • Led data and hardware migration projects and organizational change initiatives.
  • Managed portfolio of up to fifty international countries
  • Responded to evolving organizational goals and priorities
  • Provided timely and consistent communication, conducted timely and consistent quality reviews
  • Created and delivered reports, dashboards, and Executive presentations
  • Ensured proper transition Documentation.
  • Managed ongoing initiatives, monitored and balanced resource demand and availability,
  • Communicated with Senior Management, collaborated with Project Managers to ensure the correct resources were assigned to each role.
  • Led business transformation projects
Microsoft Excel Program Management Project Management
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Edit Skills
Non-cloudteam Skill
Education
Professional
Project Management Institute 2010
Project Management
George Washington University 2008
Business Administration program
Southern New Hampshire University
Organizational Management program
Indian River State College
Professional
not provided
Certifications
PMP
Certified Payroll Professional, American Payroll Association
Certified Payroll Professional
Certification of A+ Core Service Technician and A+ DOS/Microsoft Windows
Skills
Microsoft Excel
2017
3
Program Management
2017
3
Project Management
2018
3
Auditing
0
1
Change Management
2018
1
Project Planning
0
1
Quality Assurance
0
1
Stakeholder Engagement
2018
1