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Maruthi
maruti25@gmail.com
586-876-2526
Dallas, TX 75201
Salesforce Administrator and Sr. I.T. Systems Analyst
18 years experience W2
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Summary

Certified Salesforce Administrator and Developer | Sr. IT Systems Analyst | Cloud CRM Consultant | E-Commerce Specialist | CSM and PMP on the way! Currently getting trained on Certified Scrum Master and Project Management Professional.

Expertise in enterprise SaaS products built on Force.com platform and App-exchange Integration tools:

  • Apex Dataloader, Visual Force pages, REST/ SOAP API
  • Demand Tools/People Import and Dupe-blocker
  • Clarizen Enterprise Project Management
  • Mule Soft - Dataloader.io
  • Informatica Cloud Data management
  • Adobe EchoSign
  • Zuora SaaS Payment Billing
  • Netsuite CRM Administrator

  • Manage the data migration project from NetSuite to Salesforce
  • Import data/customized user profiles, created Objects and data fields with experience in data migration and integration from NetSuite to Salesforce using Data Loader and Informatica Cloud.

  • Experience in SFDC Administrative tasks such as Creating Profiles, Roles, Users, Page
  • Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Actions.
  • Installation and implementing packages within Salesforce platform and App-exchange.
  • Extensive understanding of various Business Processes and Applications in Salesforce.
  • Providing user training and seminars within the Salesforce organization.
  • Excellent problem solving skills and communication skills.

  • E-Commerce and Technical Support
  • Trained Clients on e-commerce web-store to maximize productivity.
  • Implemented Smart store videos, Manage product catalogs and Categorized online store.
  • Promoted customer's products and services on e-commerce platform.
  • Collaborated and Maintained Net Suite CRM, Magento CMS, Zendesk Support and JIRA Systems.
  • Extensive knowledge with various systems and domains including Tier I and Tier II technical support.

Experience
Salesforce Administrator and Sr. I.T. Systems Analyst
Healthcare
Aug 2014 - present

Major Projects:

  • Data Integration and Data Management
  • Healthcare Project Management - On boarding Practice Locations
  • Physician Resources and Pipeline Management
  • NextGen Case Management
  • Reports and Dashboards - Dynamic and Enhanced Sharing
  • Customized user profiles, created Objects and data fields
  • Provided specialized user training and set up critical projects
  • Provided exceptional customer service while managing key clients technical.


App-exchange Integration tools

  • Expertise in enterprise SaaS products built on Force.com platform
  • Apex Data-loader - Demand-tools and Dupe-blocker - Mule Soft - Dataloader.io
  • Informatica Cloud Data management - Adobe EchoSign - Clarizen Enterprise Project Management
Salesforce APEX Informatica Data Integration Data Management SaaS System Analysis Project Management MuleSoft Salesforce Admin
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Salesforce Administrator and Technical Support Specialist
Hospitality and Entertainment
May 2013 - Aug 2014
  • Manage the data migration project from NetSuite CRM to Salesforce CRM Sales Cloud
  • Data Integration with Informatica Cloud, Zuora Billing, Jitterbit, Data-loader using API's
  • Import data/customized user profiles, created Objects and data fields
  • Provided specialized user training and set up critical projects
  • Provided exceptional customer service while managing key clients technical and customer care support.
  • Trained Clients on e-commerce webstore to maximize productivity.
  • Implemented Smart store videos, Manage product catalogs and Categorized online store.
  • Promoted customer's products and services on e-commerce platform.
  • Collaborated and Maintained Net Suite CRM, Magento CMS, Zendesk Support and JIRA Systems.
Salesforce Data Migration Data Integration Salesforce Admin
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E-Commerce Manager
Information Technology
Jun 2012 - Aug 2012
  • Highly motivated personal efforts led to the successful development of a high maintenance, widely-visited Amazon webstore /eCommerce website
  • Applied exceptional interpersonal skills to initiate partnering with similar websites, establishing superior business relationships to increase success and retain associates for future collaboration.
  • Proven track record of success working both autonomously or as part of a team; managed the entire technical and design team
  • Performed in-depth analysis and advanced categorization for the company‚Äôs consummate, detailed online store.
  • Frequently called upon to create and promote superior new product designs, aptly sort online categories appropriately and update product pages with essential details.
eCommerce Strategies Project Management
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Business Development Manager
Information Technology
May 2010 - Oct 2011
  • Developed new businesses, vendor management, signing agreements, marketing planning, and online sales and advertising resulting in record breaking revenue increases.
  • Created brands with custom logos, brochures, website and e-commerce related services.
  • Provided end-to-end solutions using digital products.
  • Developed marketing presentations and public relations.
Business Development Project Management
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E-Commerce Business Manager
Manufacturing
Aug 2009 - Apr 2010
  • Managed top-tier company business relationships with vendors, suppliers and wholesalers, maintaining an excellent rapport with associates to continue business and simultaneously increase company reputation.
  • Provided professional end-to-end product management to optimize the business process and ensure successful company transactions.
  • Capably managed all aspects of brand management, reliably promoting a wide array of products while personally developing both new and current brands with custom-made, highly successful and individualized eCommerce platforms.
  • Managed 25+ brands and 4000+ stock-keeping units (SKUs) including consumer electronics, jewelry, apparel, flowers, gifts, computers, music, movies and multiple other categories.
  • Personally created and executed highly-publicized and successful marketing and public relations campaigns for eYantra, appealing to both target audiences and vendors to efficiently network and properly represent the company with the best possible image.
  • Responsible for ensuring the signing of essential business agreements
Product Management eCommerce Strategies Project Management Microsoft Excel
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Education sabbatical to complete my coursework for MBA
Education
Apr 2007 - May 2009
  • Accounting and Taxation
  • Economics and Business Law
  • Business Management
No skills were added
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Business Development Manager
Information Technology
Jan 2004 - Mar 2007
  • Accomplished technical sales and marketing by generated new clients in the country
  • Preformed strategy planning, profit center operations
  • Participated in management decisions and import and export activities
  • Managed sales and technical team of 8 members
  • Established high skill set in the area of marketing, advertising, product research and development, business planning
Project Management
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Senior Executive Business Development
Information Technology
Nov 2002 - Dec 2003
  • Reliably and successfully promoted varying degrees of IT products and services across multiple advertising platforms, efficiently managing a highly functional, cross-collaborative team of four members to maximize all marketing opportunities and success.
  • Established, maintained and developed blue chip corporate and small- to medium-size corporate and government accounts, as well as widespread marketing alliances with national and international customers alike.
  • Demonstrated for and negotiated with customers to ensure proper information transfer, maximizing client relations and implementing advanced knowledge of company products and services to ready self for all possible requests.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Attended in Master of Business Administration (MBA) - I.T, Information Technology and International Business, A
Ulyanovsk State University, 2013 - 2014
Attended in Business Administration and Management, General, A
Macomb Community College, 2007 - 2009
Bachelor's in Business
Osmania University, 1994 - 1997
Related Courses
Osmania University Accounting and Business Management,
Ulyanovsk State University Financial Management And Accounting Human Resource Management Internation,
Certifications
Salesforce.com Certified Administrator ADM 201
License 1876207, 2014
Salesforce.com Certified Force.com Developer
License 1876293, 2014
Scrum Fundamentals Certified (SFC)
License 75869, 2015
Skills
Project Management
2021
10
Salesforce Admin
2021
7
MuleSoft
2021
6
System Analysis
2021
5
SaaS
2021
4
Data Integration
2021
2
Salesforce
2021
2
APEX
2021
1
Business Development
2011
1
Data Management
2021
1
Data Migration
2014
1
eCommerce Strategies
2012
1
Informatica
2021
1
Microsoft Excel
2010
1
JIRA
0
1
Product Management
2010
1
REST
0
1
Scrum
0
1
Scrum Master
0
1
SOAP
0
1
VisualForce
0
1
Languages
Hindi, Fluent/Bilingual
Teluga, Fluent/Bilingual
Tamil, Fluent/Bilingual
Arabic, Fluent/Bilingual
Urdu, Fluent/Bilingual