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Babar
babarmkhan@gmail.com
832-677-2027
Richmond, TX 77406
Lead Business Analyst
16 years experience W2
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Summary

  • Lead Agile Business Analyst/Certified Scrum Master/Product Owner with 15 years of progressive experience in leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.
  • Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
  • Highly motivated, self-starter with proven ability to multi-task and a great team player with excellent leadership and communication skills expert at managing multiple projects simultaneously.
  • Facilitated Joint Application Development (JAD) sessions, user workshops, interviews, conference calls, brainstorming and white board sessions to capture and document business needs as well as functional and non-functional requirements.
  • Documented use cases, user stories, acceptance criteria, managed and prioritize sprint backlog, planning releases while managing projects from inception to completing using Agile/Scrum and Waterfall development methodologies.
  • Completed BPI initiative by documenting all the "As-Is", Pain Points/Issues, To-Be, and process improvement recommendations for Safety Group, and the technology improvements are being deployed.
  • Performed Gap Analysis, Data Mapping, and User Acceptance Testing (UAT), as well as solve complex problems in high-pressure environments.
  • Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed "go-live" of enterprise implementations.
  • Business Acumen and Avid learner of new technologies and seek constant improvement.
  • Exhibit the right balance of empathy towards the client and internal development teams.

Highlights

  • Full Software Development Life Cycle (SDLC) experience
  • Business Process Improvement
  • Agile Scrum, Kandan, and Waterfall Methodologies
  • Data Mining/Data Mapping/Data Warehousing
  • BRD/FRD/SRS - Requirements Gathering and Analysis
  • Operational Management/Strategic Planning
  • UML/BPMN/Gap Analysis
  • CRM/ERP/ServiceNow
  • User Stories/Use Cases/Traceability Matrix/Test Cases
  • SAP/SAS Solution
  • Organization and Project Management
  • User Acceptance Testing (UAT)/User Manuals/Training
  • KPI/SLA Metrics
  • Customer Service
  • Automation/Consolidation/SOX Compliance
  • Self-Starter and Action Oriented

Skills

  • Database Systems: MS Access, MS Excel, MySQL, Oracle 9i/10G, Oracle PL/SQL.
  • Operating Systems: Microsoft Windows, UNIX, IOS.
  • Project Management: Kanban, Confluence, JIRA, Azure DevOps, MS Project, MS Team Foundation Server/Visual Studio Team Services.
  • Testing Tools: Mercury Quality Center, Remedy, HP Quality Control, Test Director, WinRunner, Quick Test Professional (QTP), MS Team Foundation Server (TFS), Visual Studio Team Services.
  • Reporting: MS Excel, Tableau, Crystal Reports, BIRT Reporting Tool, PowerBI, Google Sheets.
  • Business Modeling/Mockups: Microsoft Visio, SPARKX EA, Metastorm ProVision, BPMN, Lucid Charts.

Experience
Lead Business Analyst
Information Technology
Sep 2020 - present
Austin, TX
  • Lead Business Analyst for the Clinical Management for Behavioral Health Services (CMBHS) system development team.
  • Elicited and documented GPRA Assessment requirements to enhance CMBHS application for Treatment and Recovery services and to provide client-level assessment federal reporting.
  • Converted business requirements from the stakeholders into system requirements in the form of user stories and acceptance criteria.
  • Developed Epics and User stories for development using Azure DevOps.
  • Collaborated with developers to test and verify that the solution meets the business needs.
  • Coordinated with communication and training team members to ensure communication and training materials reflect the business needs addressed by the change.
  • Trained key-users to prepare them for validating the developed solution and to prepare them to train the end users.
  • Authored various documents: Training Materials, UAT, Release to Production Memos, Training Materials, and User Guides.
  • Supervised a team of Business Analysts and Senior Business Analysts.
  • Effectively managed and documented all change requests.
Business Analysis UAT Training System Requirements Stakeholder Engagement MS Azure Business Requirements ServiceNow
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Lead Business Analyst
Banking/Financial
Apr 2015 - present
Austin, TX
  • Lead Business analyst for the Enterprise Information Management (EIM) Program.
  • Gathered requirements from stakeholders from different divisions and districts within TxDOT to automate data ingestion from various sources into the central data architecture (data lake), automating the data transformation and metrics calculation, and making the data available for reporting.
  • ServiceNow Upgrade: Responsible for analyzing and comparing the current TxDOT's Service Now version (Eureka) to the upgraded version (Helsinki) the future.
  • Facilitated JAD sessions, user workshops, interviews, conference calls, brainstorming and white board sessions to document functional requirements for visualization with Tableau.
  • Coordinated with developers to reverse engineer the upgrades that were performed on the financial application called Site Manager.
  • Collaborated with SMEs and the development team to identify and document the estimate work effort for the project estimation.
  • Documented requirements for the rewrite and improvement upon the existing CSTAR system with a new system utilizing SharePoint. CSTAR is a customer complaint tracking system used to receive, track, and respond to complaints submitted to TxDOT by the public.
  • Created use cases, process flows diagrams, screen mock-ups, using MS Visio.
  • Created SRS, Design Specification Document, User Manual, and Requirement Traceability Matrix as deliverables for the projects.
  • Collaborated with stakeholder groups across the organization to ensure business and technology alignment.
  • Extensively used TFS to track and manage sprints and project timelines.
Business Analysis Timeline Tableau Stakeholder Engagement ServiceNow MS Visio MS TFS MS SharePoint
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Business Analyst
Information Technology
Dec 2013 - present
  • Worked on enhancing and improving Apps Direct features and functionality to improve productivity and user experience for Advisors. Worked on other applications such as AGILEnet, 4Sight, Advisor Dashboard and TFS.
  • Worked on production support by closing tickets in askSAM application.
  • Lead the testing effort during the project release cycle.
  • Interfaced with business users to prepare and update Business Requirements Document (BRD) and Use Cases.
  • Developed and designed Test plans, scripts, strategies and defect reports for Apps Direct and Advisor Dashboard to ensure all requirements have been met.
  • Developed Screen (GUI) designs (mock-ups) in MS-Visio and created use cases elucidating the user interface.
  • Developed detailed Use Cases outlining system and user interaction.
  • Led the testing effort and assisted other BA's during UAT.
  • Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
Business Analysis Production Support
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Senior Business Analyst
Information Technology
Feb 2014 - Mar 2015
  • Elicited and documented all user stories and acceptance criteria for policies, and procedures to replace the existing billing system.
  • Conducted JAD session with cross-functional groups such as Policy Administration, Billing and Finance, Underwriting, Legal and Regulatory, Work Management, Forms, Agent Management, Audit and Safety to elicit, analyze, and document their business requirements.
  • Responsible for documenting workflows and resulting business analysis into a Business Requirement Document (BRD) and obtaining sign-off from the client on the specifications for use within the Request for Proposal (RFP).
  • Worked with the Subject Matter Experts on the Medicaid Management Information Systems (MMIS) Project to document current "As-Is" and future "To Be" Medicaid Information Technology Architecture (MITA) Business Processes for functional groups such as, Care Management, Finance Management, Eligibility and Enrollment Management, Provider Management, Plan Management, Operations Management, Business Relationship Management, Performance Management, and Contractor Management.
  • Performed document analysis involving creation of Use Cases and Use Case narrations using Microsoft Visio and SPARX Application.
  • Created business process workflow diagrams using Business Process Modeling Notation (BPMN).
Business Analysis
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Senior Business Analyst/Product Owner
Information Technology
Feb 2013 - Jan 2014
Houston, TX
  • Business Analyst for Variable Annuity Life Insurance Company (VALIC).
  • Worked on enhancing and improving Apps Direct features and functionality to improve productivity and user experience for Advisors. Worked on other applications such as AGILEnet, 4Sight, Advisor Dashboard and TFS.
  • Worked on production support by closing tickets in askSAM application.
  • Lead the testing effort during the project release cycle.
  • Interfaced with business users to prepare and update Business Requirements Document (BRD) and Use Cases.
  • Developed and designed Test plans, scripts, strategies and defect reports for Apps Direct and Advisor Dashboard to ensure all requirements have been met.
  • Developed Screen (GUI) designs (mock-ups) in MS-Visio and created use cases elucidating the user interface.
  • Developed detailed Use Cases outlining system and user interaction.
  • Led the testing effort and assisted other BA’s during UAT.
  • Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
Business Analysis Production Support
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BUSINESS PROCESS IMPROVEMENT LEAD
Banking/Financial
Nov 2011 - Dec 2013
Houston, TX
  • Served as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
  • Assisted in the business process redesign and documentation as needed for new technology.
  • Documented high level business requirements into functional specifications for the IT organization and managed changes to such specifications.
  • Documented current “As-Is” Supply Chain Services business processes “end-to-end”, including Level 1 and 2 processes.
  • Standardized business processes with clearly defined roles and responsibilities resulting in consistent, repeatable and measurable processes across Calpine.
  • Improved accountability and execution of core Supply Chain Services processes supported by integrated workflows, automation, and standardized data collection and analytics.
  • Identified bottlenecks and pain points that hinder smooth functioning of the business.
  • Derived “To-Be” processes re-engineered for optimization. Produced a RACI to clearly identify roles and responsibilities.
  • Provided People, Process and Technology improvement recommendations.
  • Worked on systems such as, ProVision Tool, Maximo and financial systems such as PeopleSoft, ERP.
Process Improvement
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Business Analyst
Banking/Financial
Aug 2009 - Oct 2011
Houston, TX
  • Worked with the Senior VP and General Manager to initiate, analyze, plan, and coordinate initiatives such as product launches, market entries, and process optimizations to achieve key financial and operational metrics.
  • Managed Texas commission's process to pay out Independent Contractors.
  • Successfully launched different payment channels for Georgia Market. Worked with Call Center to improve and streamline service request process.
  • Set-up Operational Processes: Designed and continuously streamlined operational processes, including enrollment, billing, payment, mailing and collection processes.
  • Utilized agile software development methodology while working closely with a team of developers, testers, vendors, users, and executive management to ensure development of quality products that meet business needs.
  • Automated Reporting Processes: Streamlined reporting process, shortened regular reporting time from 8 hours per week to instant updates, with relevant financial information for senior managers.
  • Gathered, document and communicated detailed business requirements, functional specifications, data flow diagrams, story boards, training manuals, and project plans that translate business problems into high impact solutions.
  • Developed and designed Test plans, scripts, strategies and defect reports for Just Energy online portal to ensure all requirements have been met.
Business Analysis
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Business Analyst
Information Technology
Jun 2007 - Jul 2009
Houston, TX
  • Business Analyst for Texas Platform Consolidation (TPC).
  • Worked on detailed requirements and process flows for consolidating two enrollment applications (Organic and Incumbent). I also assisted the testing team with identifying issues and defects.
  • All DE businesses depend upon accurate mailing addresses to maintain their customer base, issue energy bills, and complete the contracting process. A common, enterprise wide address validation tool was implemented to reduce the cost of acquiring and maintaining several individually BU owned products and optimize internal development activities for all address-based activities.
  • The enterprise address validation tool requires the ability to use cleansing algorithms and postal databases to be able to validate addresses to the point of creating an address that has the ability to be received at a valid address point for delivery. This product was used to replace the multiple address and postal cleansing products throughout Direct Energy.
  • Analyzed and gathered business and functional requirements, generated workflow processes and necessary documents.
  • Conducted Joint Application Development (JAD) session.
  • Organized and managed meetings with SME's, development teams and analysts on a scheduled basis to discuss requirements, process, milestones, road blocks and business issues.
  • Developed Screen (GUI) designs (mock-ups) in MS-Visio and created use cases elucidating the user interface.
  • Developed and designed Test plans, scripts, strategies and defect reports for the new web application to ensure all requirements have been met.
  • Developed user documentation for the new application including training manuals and a quick start guide.
  • Coordinated and attended meetings to review the requirement specifications with the Quality Assurance Manager, Business Systems Analysts and other team members.
BSA Business Analysis System Analysis
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Business Analyst
Information Technology
Aug 2005 - Jun 2007
Houston, TX
  • Business Analyst for Web based structuring tool for the marketing group.
  • Worked on detailed requirements for GUI design and underlying functionalities.
  • Led the testing efforts which included Unit testing and User Acceptance Testing.
  • Facilitated User training session and demo's both on-site and off-site.
  • Analyzed and gathered business and functional requirements, generated workflow processes and necessary documents following Rational Unified Process (RUP).
  • Conducted Joint Application Development (JAD) session. Responsible for defining the scope of the session, scheduling design sessions and reviewing requirements.
  • Organized and managed meetings with SME's, development teams and analysts on a scheduled basis to discuss requirements, process, milestones, road blocks and business issues.
  • Utilized UML diagrams such as activity and use case diagram to document requirements and creation of a high-level business requirements documentation (BRD).
  • Developed detailed Use Cases outlining system and user interaction.
  • Developed Screen (GUI) designs (mock-ups) in MS-Visio and created use cases elucidating the user interface.
  • Worked with SQL queries in Oracle for data manipulations and validations.
  • Developed and designed Test plans, scripts, strategies and defect reports for the new web application to ensure all requirements have been met.
  • Responsible for extensive User Acceptance Testing (UAT) and training 150 + users on the new application on-site and off-site.
  • Developed user documentation for the new application including training manuals and a quick start guide.
Business Analysis SQL UML
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Edit Skills
Non-cloudteam Skill
Education
General Business
Louisiana State University 2020
Finance
University of Houston 2005
Certifications
Certified Scrum Master (CSM)
Certificate ID: 000713463
AWS Certified Cloud Practitioner in-progress
SPARKX EA
Skills
Business Analysis
2021
19
Production Support
2021
7
MS SharePoint
2021
5
MS TFS
2021
5
MS Visio
2021
5
ServiceNow
2021
5
Stakeholder Engagement
2021
5
Tableau
2021
5
Timeline
2021
5
BSA
2009
2
Process Improvement
2013
2
System Analysis
2009
2
SQL
2007
1
UML
2007
1
Analysis
0
1
BRD
0
1
Business Intelligence
0
1
Business Requirements
2021
1
Compliance
0
1
Crystal Reports
0
1
Data Mapping
0
1
FRD
0
1
HP QC
0
1
Microsoft Excel
0
1
MS Azure
2021
1
Project Management
0
1
Requirement Analysis
0
1
Requirements Gathering
0
1
SAP EDM
0
1
SAS
0
1
SDLC
0
1
System Requirements
2021
1
Training
2021
1
UAT
2021
1