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Carolyn
crhegness@comcast.net
678-521-4699
Saint Augustine, FL 32092
Senior Director, Project Management Office
34 years experience W2
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Summary

  • Hands-on Senior Project manager professional with overall around 25 years of experience in IT and 14 years in Insurance P&C industry.
  • 9 years of experience of working with property insurance claims.
  • Highly proficient in Scrum and Agile methodologies.
  • Performed process and workflow design, quality control and quality assurance.
  • Strong communication, organization, presentation, and negotiation skills; able to influence and motivate others to peak performance in a fast-paced environment.

Core strengths include:

Impact Assessment | Risk Mitigation | Business Continuity | Quality Control

  • Agile, Scrum
  • Jira, Confluence, Service Now
  • Leadership & Collaboration
  • Analytical Problem Solving
  • Performance Management
  • Business Data & Analysis
  • Inclusivity & Empowerment
  • Strategic Planning/Execution
  • Regulatory Compliance
  • Client/Vendor Implementation
  • Technology Integration
  • Budgeting & Cost Control
  • Relationship Management
  • Impact Assessment
  • Risk Management
  • Business Continuity
  • Quality Control

Experience
Senior Director, Project Management Office
Information Technology
Jan 2015 - Apr 2020
Jacksonville, FL
  • Executed strategic cost reduction and business transformation initiatives for on-line marketing and web-services provider throughout site and workforce migrations.
  • Established methodologies and developed comprehensive project plans that include project charter, schedule, impact analysis, risk assessment, mitigation, communication, and deployment initiatives.
  • Chaired corporate emergency response team in the execution of business continuity plans and mitigation of system outages and natural disasters.
  • Collaborated with executive leadership in new headquarters buildout inclusive of vendor selection, audiovisual solutions, furniture procurement, and logistical operations while maintaining rigorous $10 million capital expenditure budget and strict time constraints.
Project Management Project Planning Risk Assessment Procurement Analysis
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Director, Project Management Office
Information Technology
Sep 2011 - Sep 2015
Jacksonville, FL
  • Led a team of experienced professionals responsible for implementing strategic corporate programs and partnerships that advanced growth initiatives, reduced operating expenses, improved quality, and ensured regulatory compliance.
  • Designed and delivered comprehensive project plan to expand international services throughout Latin America and the United Kingdom.
Project Management Project Planning Compliance
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Project Manager, Project Management Office
Information Technology
Sep 2006 - Sep 2011
Jacksonville, FL
  • Directed cross-functional teams in new product launch, third-party service provider, and new client implementation initiatives that resulted in boosted subscriber count and increased revenue potential for a publicly-held company.
  • Implemented and cultivated key partner alliances, including Thryv (previously SuperMedia) that generated over $8 million in annual revenues.
Project Management
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Director, Professional Services/Director, Integration Services
Information Technology
Sep 2003 - Sep 2006
Atlanta, GA
  • Co-founded start-up business with responsibilities for hiring and training staff, project management, implementation, procedural development, quality control, integration, deployment, and timely delivery of core products.
  • Managed multiple high-profile marquis client projects including Bank of America, E-Loan, ComparisonMarket, CarMax, Halifax Bank of Scotland, and Nationwide Building Society.
Project Management Training Quality Control
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Director, QA/Engagement Manager
Information Technology
Sep 2001 - Sep 2003
  • Supervised a wide range of quality control and quality assurance functions such as processes and procedures, test design, test cases, scripts for product release, change requests, and defect tracking.
Project Management Quality Assurance Test Case Preparation Quality Control
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Project Manager, Consumer Marketing Services
Information Technology
Sep 1999 - Sep 2001
Atlanta, GA
  • Accountable for company-wide initiative that implemented corporate marketing data warehouse and proprietary lead generation/tracking system for multi-billion-dollar credit insurance company and wholly-owned subsidiary of Fortis, Inc.
  • Investigated, defined, proposed, and implemented process changes and protocols to safeguard and protect insured’s personal identifiable information.
  • Served as liaison between CMS team and new owners throughout system evaluation and technical integration analysis procedures.
Data Warehousing Project Management
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Business Analyst / Process Improvement Specialist
Information Technology
Sep 1996 - Sep 1999
  • Performed claims and premium services post-merger business and system integration evaluations, facilitated gap analysis, and defined project scope and timeline for system and platform consolidation of company’s four largest product lines.
  • Developed and implemented business requirements definition and quality control for system evaluation and enhancements in support of Y2K premium processing initiative.
  • Key contributor to successfully reducing monthly premium exceptions by 50%.
BSA Business Analysis Process Improvement Systems Integration Quality Control Business Requirements Analysis
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Manager, Premium Operations/Manager, P&C Premium Services/Manager
Information Technology
Sep 1987 - Sep 1996
Atlanta, GA
  • Hired, trained, staffed, and managed premium processing and credit property claims departments responsible for eliminating/reducing unwarranted losses and fines.
  • Identified and resolved procedural, operational, and systems issues while processing $150 million in monthly gross premiums.
  • Executed process and technology improvements that reduced headcount by 50%.
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Science, Agricultural Economics
University of Maryland, 1980 - 1984
Skills
Project Management
2020
20
Analysis
2020
8
Project Planning
2020
8
Quality Control
2006
8
Procurement
2020
5
Risk Assessment
2020
5
Compliance
2015
4
BSA
1999
3
Business Analysis
1999
3
Business Requirements
1999
3
Process Improvement
1999
3
Systems Integration
1999
3
Training
2006
3
Data Warehousing
2001
2
Quality Assurance
2003
2
Test Case Preparation
2003
2
Analytics
0
1
Business Intelligence
0
1
Cabling
0
1
Change Management
0
1
Continuous Improvement
0
1
CRM
0
1
Microsoft Excel
0
1
Microsoft Office
0
1
Microsoft PowerPoint
0
1
Microsoft Word
0
1
Performance Management
0
1
Problem Solving
0
1
Program Management
0
1
Strategic Planning
0
1
Team Build
0
1
Timeline
0
1
Vendor Management
0
1