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Elliott
Elliott.Lawson@gmail.com
904-705-8199
9676 Price Park Dr.
Jacksonville, FL 32257
Desktop Support System Engineer III
10 years experience W2
0
Recommendations
Average rating
82
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Summary

  • A+ Certified Technician
  • Familiar with all of Microsoft Windows operating systems
  • 15 years break/fix of Lenovo, Dell, and HP devices
  • 15 years application support of Microsoft products
  • 5 years troubleshooting Apple products such as iPhones, iPads, and MacBook Air/Pros
  • 5 years server administration including Active Directory, SCCM, and Microsoft Exchange.
  • 4 years supervisory experience.

Experience
Desktop Support System Engineer II
Information Technology
Jul 2011 - present
  • Part of a 2 person team that services Lenovo hardware (break/fix), troubleshoot network connectivity issues (wired & wireless), and performs Windows 7/10 general troubleshooting for executive level support to CEO, EVP's, VP's and Sr. Director's.
  • Primary SME for all IT support and deployment projects.
  • Level 3 support for vendor escalations in regards to desktop troubleshooting.
  • Setup and troubleshoot Apple devices such as iPhone, iPad, and MacBook Air/Pro devices.
  • Provide level 2 security support of accounts, VPN, and e-mail accounts which included setup, activation, and deactivation via Active Directory.
Desktop Support MS Active Directory Systems Engineering VPN Windows Network Connectivity Windows 7 Wireless Scala Apple
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Desktop Support Technician (Seasonal Contract)
Information Technology
Aug 2012 - Nov 2014
  • Service Dell hardware, troubleshot network connectivity issues, and performed Windows 7 reinstalls. Supported these users via desk side.
  • Worked with many software products such as Microsoft Office 2013, Internet Explorer, remote control software, and other software packages.
  • Managed Ricoh printer/copier devices.
  • Used remote control tools such as VNC, PC Anywhere, and Windows Remote Control to remote into thin clients and servers to resolve issues.
  • Activated and deactivated accounts via Active Directory.
  • Assisted in troubleshooting custom systems & advised on policy and procedures.
Desktop Support Dell Microsoft Office MS Active Directory Network Connectivity Windows
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Level 2 Desktop Support Leader
Information Technology
Sep 2010 - Apr 2011
  • Was on a team of 3 people that provided level 2 support to approx 500+ users for a retail distribution center. Supported these users via phone, remote control, or desk side.
  • Handled an average of 20 calls and 12 tickets per day and with a 95% resolution rate.
  • Serviced Dell hardware, assisted in troubleshooting network and server issues, and performed Win XP/7 images-reimages.
  • Used remote control tools such as PC Anywhere, and Windows Remote Control to remote into thin clients and servers to resolve issues.
  • Created, activated, and deactivated user accounts via Active Directory.
  • Assisted in troubleshooting custom systems & advised on policy and procedures.
Desktop Support Dell MS Active Directory Windows WinXP
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Edit Skills
Non-cloudteam Skill
Education
Attended in Network Technology
Devry University, 2014 - 2017
Certifications
A+ Certified Technician
CERTIFICATE #: C97DTT3012
Skills
Apple
2021
9
Desktop Support
2021
9
MS Active Directory
2021
9
Network Connectivity
2021
9
Scala
2021
9
Systems Engineering
2021
9
VPN
2021
9
Windows
2021
9
Windows 7
2021
9
Wireless
2021
9
Dell
2014
2
Microsoft Office
2014
2
Application Support
0
1
HP
0
1
Microsoft Exchange
0
1
MS SCCM
0
1
Server Admin
0
1
WinXP
2011
1