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Elliott
Elliott.Lawson@gmail.com
904-705-8199
9676 Price Park Dr.
Jacksonville, FL 32257
Desktop Support System Engineer III
10 years experience
W2
0
Recommendations
Average rating
82
Profile views
Summary
A+ Certified Technician
Familiar with all of Microsoft Windows operating systems
15 years break/fix of Lenovo, Dell, and HP devices
15 years application support of Microsoft products
5 years troubleshooting Apple products such as iPhones, iPads, and MacBook Air/Pros
5 years server administration including Active Directory, SCCM, and Microsoft Exchange.
4 years supervisory experience.
Experience
Desktop Support System Engineer II
Information Technology
Jul 2011 - present
Part of a 2 person team that services Lenovo hardware (break/fix), troubleshoot network connectivity issues (wired & wireless), and performs Windows 7/10 general troubleshooting for executive level support to CEO, EVP's, VP's and Sr. Director's.
Primary SME for all IT support and deployment projects.
Level 3 support for vendor escalations in regards to desktop troubleshooting.
Setup and troubleshoot Apple devices such as iPhone, iPad, and MacBook Air/Pro devices.
Provide level 2 security support of accounts, VPN, and e-mail accounts which included setup, activation, and deactivation via Active Directory.
Desktop Support
MS Active Directory
Systems Engineering
VPN
Windows
Network Connectivity
Windows 7
Wireless
Scala
Apple
Remove Skill
Desktop Support Technician (Seasonal Contract)
Information Technology
Aug 2012 - Nov 2014
Service Dell hardware, troubleshot network connectivity issues, and performed Windows 7 reinstalls. Supported these users via desk side.
Worked with many software products such as Microsoft Office 2013, Internet Explorer, remote control software, and other software packages.
Managed Ricoh printer/copier devices.
Used remote control tools such as VNC, PC Anywhere, and Windows Remote Control to remote into thin clients and servers to resolve issues.
Activated and deactivated accounts via Active Directory.
Assisted in troubleshooting custom systems & advised on policy and procedures.
Desktop Support
Dell
Microsoft Office
MS Active Directory
Network Connectivity
Windows
Remove Skill
Level 2 Desktop Support Leader
Information Technology
Sep 2010 - Apr 2011
Was on a team of 3 people that provided level 2 support to approx 500+ users for a retail distribution center. Supported these users via phone, remote control, or desk side.
Handled an average of 20 calls and 12 tickets per day and with a 95% resolution rate.
Serviced Dell hardware, assisted in troubleshooting network and server issues, and performed Win XP/7 images-reimages.
Used remote control tools such as PC Anywhere, and Windows Remote Control to remote into thin clients and servers to resolve issues.
Created, activated, and deactivated user accounts via Active Directory.
Assisted in troubleshooting custom systems & advised on policy and procedures.
Desktop Support
Dell
MS Active Directory
Windows
WinXP
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Attended in Network Technology
Devry University, 2014 - 2017
Record has not been verified.
Certifications
A+ Certified Technician
CERTIFICATE #: C97DTT3012
Skills
Apple
2021
9
Desktop Support
2021
9
MS Active Directory
2021
9
Network Connectivity
2021
9
Scala
2021
9
Systems Engineering
2021
9
VPN
2021
9
Windows
2021
9
Windows 7
2021
9
Wireless
2021
9
Dell
2014
2
Microsoft Office
2014
2
Application Support
0
1
HP
0
1
Microsoft Exchange
0
1
MS SCCM
0
1
Server Admin
0
1
WinXP
2011
1