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Donald
donald.patch@gmail.com
603-879-0991
Nashua, NH 03063
Current Computer and Smartphone Technician and Custom Computer B
22 years experience W2
0
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Average rating
10
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Summary

Apple, Dell, HP, Leveno servers, notebooks and desktops

Experience
Current Computer and Smartphone Technician and Custom Computer Builder
Jan 1999 - present
Provided repair services to the company and maintained the network Repairs as well as custom builds computers depending on the particular need Performs hardware and software upgrades and troubleshooting needs for maintenance Repairs and/or refurbishes equipment when needed Provided installation of firewalls, virus software, and removal of any spyware/malware Scheduled work, ordered parts, estimated and invoice Worked with wireless system, configuration and setup onsite Trained on Cisco IOT set up and design Created and set up designs using TCP/IP with IPV4 and Ipv6 protocol Office 365 Setup and support Managed Windows Server Domain with DHCP, DNS Active Directory and group policies and added user to organizations units Used CRM Bomgar, Various Help Desk software
Firewall Office 365
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Non-cloudteam Skill
Education
Certifications
CompTia A+ Certification
Network+
MCP+I
Security Plus
CCENT
ITIL v4 Completed course work
PMP Completed Course work
Assessments
Technical Support - Highly Proficient
Applying protocols to identify errors and solutions in order to maintain system function
Full results: Highly Proficient
Customer Focus & Orientation - Highly Proficient
Measures a candidate's ability to respond to customer situations with sensitivity
Indeed Assessments provides skills tests that are not indicative of a license or certification, or c
development in any professional field
going for certification in March
Skills
Firewall
2021
21
Office 365
2021
21
Desktops
0
1