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Emmanuel
salawufamily@verizon.net
781-254-9201
12 South Windemere Avenue
Randolph, MA 02368
Systems Support Specialist II
18 years experience W2
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Average rating
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Summary

ITIL IT Service Management best practices

  • Like to think, like a challenge, and like to know why things are true.
  • Possesses highest level of integrity and confidentiality regarding company-confidential information
  • Excellent interpersonal and communication skills
  • Exceptional customer service skills
  • Highly developed problem-solving skills
  • Technical knowledge and proficiency with Windows 7-8-10 and MAC OS X, System Center Configuration Manager, Okta Identity Cloud, Azure Active Directory, Microsoft Intune, Adaxes (Active Directory Management and Automation), ProofPoint
  • Knowledge and Experience working with MS Office 2007-2010-2013, MS Active Directory, MS Exchange 2007-2010, Blackberry Enterprise Server, Symantec Endpoint Protection, BMC Remedy AR System 6.0, Service-Now, ePolicy Orchestrator 4.6.2 and Avaya Site Administration 5.2, JAMF Casper management system for Apple Mac OS computers and iOS devices

Experience
Education
Information Technology
NORTHEASTERN UNIVERSITY 2011
Progress
LEWIS UNIVERSITY
Certifications
CompTIA A+ / CompTIA Network+ / CompTIA Security+
Microsoft Certified IT Professional (MCITP)
DELL Certified Technician
Apple Certified Macintosh Technician (ACMT
Apple Certified Support Professional (ACSP)
ITIL Version 3 Foundation
Information Security Foundation based on ISO/IEC 27002
ServiceNow System Admin Training
HDI Support Center Analyst (HDI-SCA)
HDI Support Center Team Lead (HDI-SCTL
Skills
Problem Solving
2019
7
Database Upgrades
2018
6
Technical Support
2018
6
Database Backups
2020
5
Database Maintenance
2020
5
Compliance
2020
4
System Administration
2020
4
Audio/Visual
2010
3
Auditing
2014
3
Customer Deliveries
2014
3
Printers
2020
3
ServiceNow
2019
3
System Monitoring
2014
3
Telecommunications
2014
3
Telephony
2010
3
Desktops
2020
2
Laptops
2020
2
Mobile Devices
2020
2
Project Management
2020
2
Windows
2020
2
Application Support
2016
1
Customer Service
2019
1
MS Active Directory
2020
1
Network Infrastructure
2007
1
Office 365
2020
1
Patch Management
2016
1
Project Assistant
2019
1
VMWare
2020
1
Windows 7
2020
1
Azure Active Directory
0
1
Continuous Improvement
2019
1
Desktop Support
2007
1
Microsoft Excel
0
1
Microsoft Exchange
0
1
Monitors
2019
1
MS Azure
0
1
Network Monitoring
2007
1
Process Improvement
2007
1
ServiceDesk
2019
1