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Emmanuel
Systems Support Specialist II
14 years experience W2 Randolph, MA
Actively seeking
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Emmanuel
Systems Support Specialist II
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Problem Solving Database Upgrades Technical Support Database Backups Database Maintenance System Administration Audio/Visual Auditing Printers ServiceNow
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Recent Experience
Systems Support Specialist II 05/19 - 05/20
Compliance Database Backups Desktops Laptops Mobile Devices Office 365 Printers Project Management VMWare Windows Database Maintenance Windows 7 System Administration MS Active Directory
01/19 - 05/19
Customer Service Mobile Devices Problem Solving
Service Desk Coordinator 07/18 - 01/19
Continuous Improvement Monitors ServiceDesk ServiceNow
Summary

ITIL IT Service Management best practices

  • Like to think, like a challenge, and like to know why things are true.
  • Possesses highest level of integrity and confidentiality regarding company-confidential information
  • Excellent interpersonal and communication skills
  • Exceptional customer service skills
  • Highly developed problem-solving skills
  • Technical knowledge and proficiency with Windows 7-8-10 and MAC OS X, System Center Configuration Manager, Okta Identity Cloud, Azure Active Directory, Microsoft Intune, Adaxes (Active Directory Management and Automation), ProofPoint
  • Knowledge and Experience working with MS Office 2007-2010-2013, MS Active Directory, MS Exchange 2007-2010, Blackberry Enterprise Server, Symantec Endpoint Protection, BMC Remedy AR System 6.0, Service-Now, ePolicy Orchestrator 4.6.2 and Avaya Site Administration 5.2, JAMF Casper management system for Apple Mac OS computers and iOS devices

Top 5 Skills
SkillsProficiencyLast Used
Problem Solving
2019
Database Upgrades
2018
Technical Support
2018
Database Backups
2020
Database Maintenance
2020
Education and Certifications
Information Technology
NORTHEASTERN UNIVERSITY 2011
Progress
LEWIS UNIVERSITY
CompTIA A+ / CompTIA Network+ / CompTIA Security+,
Microsoft Certified IT Professional (MCITP),
Preferences
Availability:Immediately
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen