IT Senior Technical Support Professional with experience in installation/configuration, operations, systems maintenance, and hardware/software-related issues. Performed extensive system admin functions including configuring, upgrading, and managing servers. Highly proficient in Windows and MacOS software applications. Lead projects to upgrade software and hardware, and to resolve issues while closely working with the CIO and IT Directors and Vendors. Strengths include outstanding customer service, complex problem solving, analytical thinking, troubleshooting, excellent communication, and request fulfillment.