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David
david@davidorlo.com
407-630-8285
Winter Garden, FL 34777
Sr. Network Engineer & Architect - NOC, Cloud
16 years experience W2
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Summary

  • 14 years of professional experience
  • Virtual Environment Design, Implementation & P2V Conversions (Hyper-V, ESXi, Xen Server)
  • Full NOC / NMS implementations (Kaseya, Automate & Continuum)
  • Microsoft Exchange / O365 Implementation, Upgrades & Migration
  • MS Windows OS Clustering & Software High Availability
  • Server Hardware Redundancy Design & Implementation

Technical Summary:

  • Operating Systems: MS Windows 3.1-10, MS Server 2000-2019, Mac OSX, RedHat, CentOS, Ubuntu & FreeBSD
  • Microsoft Application and Service Experience: High Availability, MS Domains & Forests, DNS, DHCP, Exchange / OWA / OMA, IIS, MS SQL, Terminal Services, ISA, VPN (Client / Server & Tunneling) / IPSEC / SSL Certificate Chains, Microsoft Remote Desktop / Application, SharePoint Server, Project Server / Client, WSUS, MS Office Suite
  • Virtualization: VMware ESX / ESXi 5.0-6.7, MS Hyper-V 2008-2019, Remote Application & SCVMM, Citrix XenServer 6.0-6.5 / XenApp
  • Firewall Experience: Cisco, Meraki, Barracuda, Fortinet, SonicWall, Watchguard, Checkpoint, Juniper, PFSense & Paloalto
  • Specialized Application Experience: Kaseya, Continuum, Labtech, Automate, ConnectWise Time & Project Management, Net Forensics, Dell Open Manage SA, Dell MDSM, SonicWall Viewpoint
  • Web Design & Administration: WordPress, Plesk, Webmin / Virtalmin / Usermin, H-Mail, QMail, Apache, HTML, PHP, MYSQL
  • Backup Experience: Barracuda, Acronis, Veeam, Carbonite, EaseUS, Backup Exec, Datto
  • Network installation: Full Ground Up Installation Experience, Cabling / Server Racks / Patch Panels / Hardware
  • Software Languages: PowerShell, Visual Basic Scripting, AutoIT Scripting, Batch File Scripting, Kaseya Scripting Language, HTML, PHP, CSS, SQL
  • Wireless Mesh: UniFi, Ruckus & Meraki (Controller configuration & Access Points)
  • VOIP: Full VOIP / IP PBX / SBC / Hot Desking installations and VLAN’s, 3CX Certified
  • Storage SAN / DAS / NAS: Dell EqualLogic, Dell MD Series, HP MSA Series, EMC, NetApp, Synology & QNAP
  • SAN Connectivity: Fiber, iSCSI, SAS & Multipathing
  • NMS / TMS: Kaseya, Tigerpaw, Connectwise, Automate, Labtech, Datto RMM, Autotask PSA, Auvik, Continuum
  • Cloud: Azure

Experience
Sr. Engineer & Administrator
Information Technology
Apr 2020 - present
Grand Rapids, MI

GR Tech Gurus is an MSP owned by a co-worker from previous employment, operating in the Grand Rapids area.

  • Remote Part-Time assisting in resolving high-level service tickets, emergencies, network infrastructure troubleshooting, and documentation.
  • Daily responsibilities include setting up and troubleshooting firewall access rules, Active Directory modifications, Group Policy Creation, and site documentation.
Network Infrastructure Firewall MS Active Directory Group Policy Problem Solving Documentation
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Sr. Engineer & Administrator / Solutions Architect / Network Architect / NOC Management
Information Technology
Apr 2017 - Nov 2019
Grand Rapids, MI

Standard Computers is a division of K Group Companies and primarily operates as an MSP specializing in Security, Barracuda Firewalls, Backup Devices, and Web Filters.

  • My role at Standard Computers was to support 4 Tier 2 Administrators / Account Representatives. I was one of two Tier 3 support administrators with the primary role of Design & Implementation of new & replacement infrastructure & the highest level of escalation for any unresolved issues & tickets.
  • John Ball Zoo, Grand Rapids, MI: Complete Server, SAN & Network Infrastructure Planning, Design, Purchasing, Replacement & OS / Application Migration.
  • Migrated from 4 Dell servers with EqualLogic to 4 HP servers with MSA SAN.
  • Migrated from Vmware ESXi to Microsoft Hyper-V.
  • County of Midland Network Operation Center, Midland, MI: Migrated from Cisco ASA to Barracuda NGF firewall moving over 2k lines of code and multiple VPN connections with Active Directory integration. All government-related network traffic in the County of Midland flows through the main firewall at the hub location for centralized management. This required careful planning, thorough configuration & an incredibly small downtime window.
  • Setup Windows Certificate services for nearly every client to assist with the move to HTTPS and prevent warnings on internal & management web services.
  • Taught others on proper Active Directory organization, management, and DNS configuration in an effort to overhaul all of the Standard Computer clients in Phase 1 of 2 plan.
  • Phase 2 consisted of moving all batch files to Group Policy, utilizing the Print server add-in for Printer management, training on 2 types of drive mapping within Group Policy (targeting OU’s or Groups), breaking out complex Group Policies to allow for ease of management and setting up a vetted “Starter” set of Group Policies across all clients then custom Policies on a client by client basis.
  • Assisted in creating and maintaining an Azure cloud offering for clients.
  • Created Hyper-V clusters during new rollouts to utilize redundancy and load balancing.
Cisco Cisco ASA Database Backups Firewall MS Active Directory MS Visio Network Infrastructure SAN Solutions Architecture VPN DNS Hyper-V Load Balancing MS Azure VMWare WebServices Windows Dell Servers NOC HP Group Policy Dell Cloud Infrastructure
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Sr. Engineer & Administrator / Network Architect / Cloud Solutions Architect / IT Manager / NOC Management / NOC Engineer
Information Technology
Mar 2014 - Jan 2017
Michigan Bankard, MI

Bischer Technology / GRIT is an MSP Supporting a wide range of companies with a primary focus on contract-based managed services and cloud-based hosting in a collocation facility, which is primarily based on Microsoft Hyper-V technology, Cisco Networking with NetApp SAN storage.

  • Primary role was to oversee proactive resources (Kaseya, Continuum & Scripting) to help automate managed services, core NOC functions & reduce recurring ticket creation.
  • Offered Tier 3 support & the highest level of escalation for any unresolved issues & tickets.
  • GRIT Collocation, Southfield, MI: Implemented new fiber-based SAN with redundancy and Hyper-V Core host servers.
  • ATCO Industries, Sterling Heights, MI: Relocation of infrastructure with Subnet change from 24bit to 16bit. Migrated Web & SQL servers to Dell Cloud hosting service.
  • Restructured Active Directory, DNS & DHCP for 50+ clients during new installations, upgrades, and routine maintenance windows.
  • Implemented Group Policies with proper printer and drive mapping management, eliminating batch files completely when possible and utilizing the Print Server Role.
  • Implemented Windows Certificate services to secure all internal web pages across many clients.
  • Created scripts to assist in automation and reduce ticket counts.
  • Managed Colocation hosted server infrastructure used for a private cloud offering to clients (Hyper-V Based).
  • Managed Colocation hosted server infrastructure used for the internal cloud (VMware Based).
Cisco Cloud Solutions Fiber Optics Hyper-V NetApp SAN Scripting Solutions Architecture SQL SQL Server Sterling Database Upgrades DHCP DNS MS Active Directory Private Cloud VMWare Windows Database Maintenance NOC Dell Scala Cloud Infrastructure
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Sr. Engineer & Administrator / NOC Management / NOC Engineer / Sr. Engineer & Administrator
Information Technology
Jul 2013 - Dec 2013
Petoskey, MI

Power IT is a Managed Service Provider for Northern Michigan primarily supporting businesses related to the medical field. CCR the parent company is a Managed Service and Application Provider leveraging Citrix XenApp for remote application and environment deployments.

  • Responsibilities included project planning, purchasing & deployment, network operations, Tier 3 support, medical software support & monthly maintenance administration.
  • Assisted in the migration of existing clients from Labtech to Kaseya.
  • Assisted in migrating client servers to the cloud while leveraging Citrix Xen App.
  • Restructured local Active Directory servers and DNS to complement many Citrix remote environment reconfigurations.
Citrix Project Planning Xen XenAPP DNS MS Active Directory NOC Database Maintenance Cloud Infrastructure
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Sr. Engineer & Administrator / Solutions Architect / Network Architect / NOC Management / NOC Engineer
Information Technology
Mar 2010 - May 2013
Commerce, MI

Nuspire provides managed hardware & security services worldwide to help customers meet HIPAA, SOX and PCI Compliance standards. Nuspire hosts its own data center with over 20 physical and 50 virtual servers in a mixed Microsoft and Linux environment. Nuspire is 99.9% up-time, which allowed me to hone my skills in High Availability, Microsoft Clustering and VMWare vMotion technology.

  • Initial primary responsibilities included configuration, deployment, and installation of network firewalls worldwide while creating project plans for a complete infrastructure overhaul.
  • Restructured Active Directory by creating Nested Organization Units for each department to allow for easy group policy and update management.
  • Restructured Active directory computers to separate workstations, laptops, Windows servers, and Linux Servers.
  • Implemented security-related group policies, drive mapping policies, and printer policies using the Print management snap-in within Windows Server.
  • Setup Sharepoint / Project Server which used Active Directory to pull in employee information within Sharepoint including Employee Picture, Phone Extension, Title, and Bio.
  • Integrated Linux servers into Active Directory for machine inventory and user/password management.
  • Setup Certificate services to secure SSL connections to internal servers and devices.
  • Setup Remote VPN access from the Windows Server and Remote Desktop access to the RDP server.
  • Planned, Selected & Replaced 5 racks of server hardware infrastructure (Dell 2850 to R710 / R720) and two racks of network switching hardware to upgrade to Cisco Gbit switching with multiple VLAN's. Utilized Dell MD3200 disk arrays redundantly connected to clusters of 4 Dell R710-R720 servers for high availability.
  • Upgraded all server operating systems from MS 2003 to MS 2008 R2 along with Exchange & Office upgrades while implementing Outlook Anywhere for external access.
  • Upgraded two sets of five server arrays (2x Web Frontend, Backend, Oracle SQL & Central Server) running Redhat Linux 3-4 to RHEL 5.X. Added Dell MD3200 to increase redundancy and SQL access times.
  • Utilized existing IBM tape system in conjunction with Acronis Disk-based backups to create a tiered backup system with short term on Disk and long term with multi-year capacity on tape.
  • Created custom application based on a scripting language to automate a portion of setting up new Fortinet firewalls for deployment.
Cisco Data Center Database Backups Database Upgrades Firewall HIPAA Linux Oracle Project Planning RedHat RHEL Solutions Architecture SOX SQL VLAN vMotion VMWare Laptops MS Active Directory MS SharePoint Scripting VPN Windows Windows Server NOC Group Policy Dell Compliance Clustering SSL
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Level 3 Engineer & Administrator / NOC Management / NOC Engineer
Information Technology
Oct 2007 - Mar 2010
Clarkston, MI

PC Miracles is an MSP offering both managed & break-fix non-managed support along with smaller-scale infrastructure design and deployment.

  • My role as a level 3 Technician at PC Miracles included daily and weekly objectives while assisting lower level technicians. Job responsibilities included Kaseya management serving as the master administrator, network installations including cabling, switching, and edge devices, onsite maintenance and offsite remote support, system and server administration, management of my work schedule, and customer project management.
  • Primary role as NOC administrator included creation and deployment of custom scripts and alerts to assist in proactive monitoring and reduced break/fix for managed clients along with Tier 3 support to all other technicians.
  • Began honing skills of Active Directory OU hierarchy, Group Policy Implementation & WSUS update management.
  • Resolved internal DNS issues across many clients due to the incorrect implementation. Ensured every client with a domain had a solid working circle of DHCP, DNS, and Active Directory.
  • Created the company standards on how customers were managed in Kaseya.
  • Contributed dozens of custom scripts to automate job responsibilities and routine IT-related tasks both in Kaseya and through other scripting languages.
  • Designed, tested, and implemented the offsite data backup architecture that is used for clients which saved PC Miracles thousands per customer annually with increased reliability.
  • Tamaroff / Jeffrey Motors, Roseville, MI: Designed and Implemented a solution that increased network speed by up to 10x and simultaneously reduced network cost by $1,500 per month while adding increased control and visibility over the network traffic.
  • Acclaim Legal Services, Southfield, MI: Contributed to the solution needed to set up 3 remote locations that would work with proprietary software that needed to communicate over a fast, low latency connection.
Database Backups Project Management Scripting DHCP DNS MS Active Directory WSUS NOC Cabling Database Maintenance Group Policy Infrastructure Design Server Admin
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Level 1-2 Technician/ System & Network Engineer
Information Technology
Oct 2005 - Aug 2007
Roseville, MI

PC Innovations primarily supported clients through a break/fix model while offering network installation services.

  • Primary role at PCI was the management of specific clients including architecture design, purchasing, implementation & configuration.
  • Reconfigured several small networks to include an enterprise-level firewall, switching, and a centralized server for storage and user account management.
Firewall Network Engineer Account Management PCI
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Edit Skills
Non-cloudteam Skill
Education
Attended in Microsoft Certified System Engineer
Baker College of Clinton Township, 2005 - 2006
Minor: Electrical Engineering
Related Courses
Barracuda Firewall, Backup Appliance, and Webfilter,
Kaseya & ConnectWise,
Certifications
MCSE
2006
3CX Phone System Advanced Certified
Meraki AP & Firewall Certified
Skills
MS Active Directory
2021
11
NOC
2019
11
Cisco
2019
8
Database Backups
2019
8
Dell
2019
8
DNS
2019
8
Firewall
2021
8
Group Policy
2021
8
Scripting
2017
8
Solutions Architecture
2019
8
VMWare
2019
8
Windows
2019
8
Database Upgrades
2017
6
SQL
2017
6
Cloud Infrastructure
2019
5
Database Maintenance
2017
5
DHCP
2017
5
Hyper-V
2019
5
SAN
2019
5
VPN
2019
5
Clustering
2013
3
Compliance
2013
3
Data Center
2013
3
HIPAA
2013
3
Laptops
2013
3
Linux
2013
3
MS SharePoint
2013
3
Network Infrastructure
2021
3
Oracle
2013
3
Project Planning
2013
3
RedHat
2013
3
RHEL
2013
3
SOX
2013
3
SSL
2013
3
VLAN
2013
3
vMotion
2013
3
Windows Server
2013
3
Cabling
2010
2
Cisco ASA
2019
2
Cloud Solutions
2017
2
Dell Servers
2019
2
Fiber Optics
2017
2
HP
2019
2
Infrastructure Design
2010
2
Load Balancing
2019
2
MS Azure
2019
2
MS Visio
2019
2
NetApp
2017
2
Private Cloud
2017
2
Project Management
2010
2
Scala
2017
2
Server Admin
2010
2
SQL Server
2017
2
Sterling
2017
2
WebServices
2019
2
WSUS
2010
2
Account Management
2007
1
Network Engineer
2007
1
PCI
2007
1
Apache
0
1
AutoIT
0
1
CentOS
0
1
Cisco ISE
0
1
Citrix
2013
1
Connectwise
0
1
CSS
0
1
Disaster Recovery
0
1
Documentation
2021
1
EMC
0
1
HP CSA
0
1
HTML
0
1
IIS
0
1
Information Security
0
1
IPsec
0
1
iSCSI
0
1
ITIL
0
1
Juniper
0
1
Mac OS
0
1
Microsoft Exchange
0
1
Microsoft Server
0
1
Microsoft SMS Server
0
1
MySQL
0
1
Network Administration
0
1
Network Security
0
1
PBX
0
1
PHP
0
1
PowerShell
0
1
Problem Solving
2021
1
SAS
0
1
Sharepoint Server
0
1
System Administration
0
1
Ubuntu
0
1
Virtualization
0
1
Visual Basic
0
1
VoIP
0
1
Wireless
0
1
Wordpress
0
1
Xen
2013
1
XenAPP
2013
1
XenServer
0
1
XML Firewalls
0
1