In the last 22 years, was retained and promoted through 2 corporate mergers, as manager of a team that maintained and supported mainframe test environments and the developers and testers who use them. Valued because of success in building and leading highly efficient and productive technical and customer support teams. Leads by example and motivates people to work towards a shared goal of providing customers with a superior level of collaboration and service. Worked closely with Project Managers on important enterprise projects. CAPM (Certified Associate in Project Management) certified by PMI for Project Management roles.Managed test environment upgrade projects. When faced with budget tightening, proved ability to do more with less. Continuously monitors and improves processes and procedures. Increased efficiency led to improvements in productivity and better customer service. Utilizes excellent verbal and written communication skills to effectively interact with all levels of the organization. Also AWS ‘Certified Cloud Practitioner’ certified for Modernization/Migration efforts.