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Dennis
dstroble@bayitnc.com
415-886-7129
PO Box 57071
Hayward, CA 94545
Systems Administrator
21 years experience W2
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Summary

- 21 years of IT experience and 27 years of customer service experience

- Having an excellent understanding of Windows products including Server 2019, 2016, 2012 R2/2012, Active Directory, SCCM, Exchange Server and Windows 10

- Performing email migrations to Office 365 and Exchange

- Implementing cloud, NAS, and backup solutions

- Troubleshooting and quickly fixing Office 365 issues

- Learning and being able to train others quickly

- Working well with management, co-workers, end users, and customers

- Supporting day to day IT operations, serving as an escalation point, training other employees and meeting deadlines

- Performing software deployments, patch management, and single sign on services including implementing Okta, System Center Configuration Manager, systems imaging and VPNs

- Implementing and supporting VOIP phone systems, video conferencing, backups, auditing and cloud solutions

- Keeping businesses running at the highest IT standards, analyzing data and trends and implementing new IT solutions and guidelines

- Always being available to be on call and work extra hours

- Holding several Microsoft Certified IT Professional (MCITP) and Microsoft Certified Technology Specialist (MCTS) certifications

- Having a B.S. Degree in Information Technology and Associate in Applied Science Degrees in Networking Technology and Computer Technolog

Experience
Systems Administrator
Information Technology
May 2019 - Oct 2020
Foster City, CA
(project) Deployed patches to Windows Servers using SCCM & troubleshot and fixed Windows Server & SCCM issues Configured Dell, HP, & IBM iDRAC, EMC OpenManage, iLO & IMM and examined server logs Administered Office 365 Teams & SharePoint & troubleshot & resolved Office 365 & SharePoint issues Maintained and troubleshot Genetec, DVTel & CCure video surveillance systems Ran server and network security scans, addressed security issues & used Desired State Configuration Used SCCM for network access protection & resolved server, networking & IIS issues
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Systems Engineer
Information Technology
Feb 2019 - May 2019
San Francisco, CA
(project) Decommissioned older servers and integrated existing VMware network into acquiring organization's network Deployed Windows updates and applications using SCCM & migrated VMware servers into Azure Deployed operating systems using SCCM & used SCCM to audit servers & Windows 10 Migrated client Outlook email into Office 365 & deployed Office 365 apps including Teams & SharePoint Made sure new corporate security standards were being met including HIPAA compliance
No skills were added
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Systems Administrator
Information Technology
Oct 2018 - Dec 2018
San Jose, CA
(project) Supported the network used by the highly secure SCADA system for pumping water and monitoring equipment Troubleshot network and DNS issues between Server 2016 and CentOS servers Setup and used WSUS to deploy updates Created and modified Group Policies & used BatchPatch to update software Troubleshot replication issues in AD Sites & Services with remote sites Used PowerShell and command line utilities such as DCDiag to pinpoint and fix issues and automate tasks Troubleshot authentication issues with Read Only Domain Controllers Created, maintained and supported VMware 6.5 virtual servers Implemented ManageEngine Service Desk Plus and AD Audit Plus & proactively audited servers Supported and troubleshot Veeam backup issues & deployed & supported CarbonBlack
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IT Specialist
Information Technology
Jul 2017 - Aug 2018
San Carlos, CA
(project) Fully supported the office employees and remote workforce using Mac & Windows computers Added Server 2016 servers to the network and joined all computers to the domain Supported the full suite of Google apps & performed a Gmail to Office 365 migration Implemented Office 365 SharePoint Created AD/Office 365 accounts & made sure medical HIPAA requirements were met Performed Windows troubleshooting on servers, desktops and laptops Supported Dell servers and implemented Hyper-V, Active Directory and Group Policies Performed Office 365 email administration & resolved email delivery issues Completed day to day administration, servicing and maintenance of the network & Cisco VOIP phones Expanded the Wi-Fi infrastructure, performed cable management, and made network ports live Kept Windows computers up to date with Windows and Office updates Used Windows images to quickly load OS builds on laptops and desktops Supported Microsoft Surfaces and iPads and deployed apps and cloud applications Used PowerShell cmdlets and scrips to automate and complete tasks and administration Implemented Bit Defender antivirus/security software Team
No skills were added
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Systems Engineer
Information Technology
Jul 2015 - Jun 2017
Menlo Park, CA
Provided in-person and remote network and client computer support Supported Server 2012 R2, 2012, Server 2008 R2, Windows 10, Windows 8.1 and Windows 7 Supported, troubleshot, maintained, & upgraded VMware Supported Active Directory Office 365 environments Performed email to Office 365 migrations & performed Office 365 email administration Troubleshot Office 365 & Google Suite issues Used Kaseya to manage networks, servers, and workstations remotely Monitored and audited client networks & provided Help Desk support Transferred Active Directory FSMO roles to other servers & used Ntdsutil Supported, upgraded & troubleshot Mac, iPhone, iPad & Androids Supported tablets, tablet apps, connected tablets to networks and troubleshot and resolved tablet issues Used superior written and verbal communication skills & deployed Kaspersky & Malwarebytes Worked both as part of a team and as an individual to keep networks, servers, & laptops running reliably Migrated Windows 7 and Windows 8 operating systems to Windows 10 Migrated and provided support for Office 365, Office 2016 and Office 2013 Planned, supported, and implemented Active Directory, Group Policies & disaster recovery Supported onsite and cloud backups including Acronis, Veeam, Time Machine and Intronis Resolved situations both proactively and reactively Repaired Dell, Lenovo, & Apple laptops & desktops & conferencing such as Zoom, GoToMeeting & Slack
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Infrastructure Consultant
Sep 2014 - Jul 2015
Cupertino, CA
Always provided confident and friendly in person and phone presence & provided Help Desk support Implemented & supported Office 365 email & supported Android phones Supported VMware and Hyper-V networks Migrated PST files into Exchange and implemented Exchange online archiving Supported and troubleshot Citrix and applications deployed using Citrix Created Exchange & Office 365 policies to archive, remove or retain older emails for compliance purposes Resolved complex Apple & Mac OS, hardware & software issues & supported Chromebooks Enforced Group Policy and Active Directory security policies Provided in person and remote support for customer networks & provided level 3 escalation support Performed Cisco VOIP administration Supported Server 2012 R2/2012, 2008 R2 and 2008 Supported Office 365, Exchange 2013, Exchange 2010 and other email systems such as Gmail Completed migrations from older technologies such as Server 2008/2003, Exchange 2010, 2007 & 2003 to newer technologies including Server 2012 R2 and Exchange 2013 & Office 365 Proactively monitored customer networks including servers, routers, firewalls, switches, UPSs and Wi-Fi Implemented on-site and cloud backup & deployed OS's using Symantec Ghost Registered and tracked hardware, software, and operating systems using Dell Kace Supported and troubleshoot ShoreTel networks and phones Encrypted operating systems using Symantec Drive Encryption and Bit Locker
No skills were added
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Systems Admin/Sr. Desktop Support
Dec 2013 - Jun 2014
San Francisco, CA
(project) Supported over 300 office and remote employees Implemented and supported Okta single sign-on (SSO) Created and performed troubleshooting in Active Directory, Okta, and Office 365 Fully integrated Mac computers with Active Directory Supported Mac OS X computers and Windows computers Completed email migration to Office 365 Troubleshot and resolved VMware & Horizon issues Improved coverage area and fixed Wi-Fi issues Implemented SharePoint & coordinated department migrations from Google Drive to Office 365 SharePoint Assisted in office move and IT setup
No skills were added
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Network Engineer
Information Technology
Apr 2010 - Dec 2013
Fremont, CA
Performed remote and in person IT support of servers, networks, desktops, and laptops Implemented Hyper-V virtualization & networks Evaluated customer servers and networks recommending capacity planning and upgrades for future growth Provided telephone technical support using Log Me In, Log Me In Rescue, & SolarWinds MSP Anywhere Worked as part of a team and alone resolving customer IT issues Created, modified, and troubleshot Active Directory and Group Policies Set up file, network shares, and print queues Completed network, server, and workstation security audits and maintained and updated inventory databases Provided support for and integrated Macs with Active Directory and Windows computers Reviewed existing policies and procedures to recommend upgrades and improvements Completed network and server migrations from older products such as Server 2003, Server 2008 & Server 2008 R2 to newer technologies such as Server 2012 and Exchange Server 2013 Performed server, network, and workstation audits of operating systems, hardware and software Supported accounting applications including QuickBooks, Sage, Peachtree, Xero, Wave, LaCerte, & Proval
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Network Engineer
Information Technology
Sep 2009 - Feb 2010
San Ramon, CA
(project) Performed preemptive monitoring and auditing to keep servers and networks running smoothly and to detect issues before problems occurred Insured servers had adequate CPU, memory, disk I/O, network utilization, & recommended fixes & solutions Monitored customer networks using Orion, SolarWinds, and other network and server monitoring software Fixed server, network and Active Directory issues Backed up customer file, Exchange, SQL and Active Directory servers using Backup Exec Supported, maintained and troubleshot Exchange Completed enterprise network migrations, upgrades and support Created Active Directory accounts and distribution lists Planned migrations, upgrades and support strategies Performed break-fix repairs of servers and networks Coordinated internal and cloud backups of customer networks Supported Point of Sale (POS) credit card transaction systems Performed SQL database installations, configurations, repairs and troubleshooting Developed Visio diagrams of customer networks
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Sr. Systems Administrator
Information Technology
Mar 2008 - Sep 2009
San Francisco, CA
Administered the center's network used by 260 employees and 500 students Monitored network & VLANs & took steps to resolve issues affecting network & server performance Created, deleted, and modified user and computer accounts in Active Directory Deployed and used Symantec antivirus to keep computers free of viruses and security threats Provided third level technical support for complex network and computer issues Supported Cisco IP phones, switches and routers & Polycom video conferencing Set up and maintained terminal servers & provided level 3 IT support Performed maintenance and support in network and telephone wiring closets Used an Altiris server to deploy operating system images Trained staff and students on using computers and software Developed training manuals, guides and references Deployed, set up, maintained and troubleshot Cisco Meraki wireless access points and Wi-Fi issues Took inventory, ordered IT supplies & coordinated HIPAA compliance Set up and maintained Polycom video conferencing systems & deployed and configured Cisco IP telephones Cleaned virus, spyware, Trojan Horse and other security threats from networks and computers Resolved multiple user outages and other widespread network problems
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IT Specialist
Nov 1998 - Jan 2008
Sacramento, CA
Provided in person, telephone, Help Desk and remote IT support and troubleshooting Completed operating system and application migrations & performed multicast Ghost OS deployments Deployed new hardware, migrated from older technologies & supported Dell, Apple, HP, & Lenovo Performed email migrations and introduced newer solutions such as smartphones and tablets Completed security and compliance audits and performed product validations Trained end users and other technicians including corporate privacy & HIPAA adherence
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Information Technology
National University 2000
Record has not been verified.
Networking Technology
Heald College School of Technology Sacramento, CA 1999
Record has not been verified.
Computer Technology
Heald College School of Technology Sacramento, CA 1998
Record has not been verified.
Certifications
Microsoft Certified Solutions Associate: Server
Server 2008
Windows 7
Microsoft Certified IT Professional (MCITP): Virtualization Administrator on Windows Server 2008 R2
Enterprise Messaging Administrator on Exchange 2010
Enterprise Messaging Administrator on Exchange 2007
Lync Server Administrator
Enterprise Administrator on Windows Server 2008
Server Administrator on Windows Server 2008
Enterprise Desktop Support Technician on Windows 7
Enterprise Support Technician on Windows Vista
Managing Office 365 Identities and Requirements
Microsoft Office Communications Server 2007 R2 - U.C
Skills
Exchange server
2020
1
Hyper-V
2020
1
Sys Admin
2020
1
VMWare
2020
1
Windows Servers
2020
1
SCCM
2020
1
EMC
2020
1
HP
2020
1
IIS
2020
1
MS SCCM
2020
1
MS SharePoint
2020
1
Network Security
2020
1
Office 365
2020
1
Windows
2020
1
Windows Server
2020
1
Auditing
0
1
Cloud Solutions
0
1
Database Backups
0
1
NAS
0
1
VoIP
0
1