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Troy
Troy.Lowe@cableone.net
918-333-5001
Tulsa, OK 74194
Analyst, Application Management
24 years experience W2
0
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Summary

Summary of Qualifications

I have professional experience in many IT disciplines including software development, IT support, scripting, telecom/telephony, desktop/server, information security and management. Notable, technologies experienced include the following:

  • Software: experience packaging, deploying, supporting thousands of applications, mostly within Fortune 25 companies.
  • Application Packaging: Flexera Admin Studio, Wise Studio, InstallShield, Wise Script Editor, MSIX, APPX, MST/MSI, Transforms and Wrappers, Repackager / Capture, SCCM/Config Manager, Application Model and Packaging Model, PowerShell, AppDeploy Toolkit.
  • Software Development, Programming and Scripting: C#.NET and VB.NET, PowerShell, NT Shell, Python, C, Java, JavaScript, VBScript and some Bash. Visual Studio, Fiddler, WebApps and RESTful Web Services.
  • Cloud: Microsoft Azure / Intune, Office 365, AWS (Amazon Web Services).
  • Management: Experience with enterprise wide problem and change management issues
  • Telecom and Networking: Experience with call management / routing products including Avaya/Lucent systems and vector programming. Basic Cisco router and switch management. TCP/IP, TCPView varying Lan/Wan scopes.
  • Hardware: HP servers/printers, Dell/Lenovo/HP Workstations/Laptops.
  • Virtualization: VMWare, IBM PowerVM, Citrix.
  • Security: CyberArk EPM, Nessus, Wireshark, Tripwire, Fiddler, Microsoft Baseline Security Analyzer, Kali Linux, WatchGuard Firewalls, SolarWinds, Websense, BlueCoat, Beyond Compare, SysInternals. Developed and maintained information security policies and GPOs.
  • Operating Systems: Microsoft Windows 10/8.1/7/XP - Server 2019/2016/2012/2008/2003, DOS, Linux (Ubuntu, RedHat and Debian), IBM AIX, Unix.

Experience
Analyst, Application Management
Information Technology
Jan 2012 - present

Responsibilities and accomplishments include:

  • Streamline application rationalization, licensing, maintenance, deployment and implementation for the enterprise.
  • Provided technical and feasibility evaluations of software products and presented recommendations to business leadership. Some well-known product reviewed included:
    • Modern Device Management: Microsoft Intune/Autopilot vs Apple MDM
    • Unified Communications: Cisco Jabber vs *Microsoft Teams vs WebEx vs Solstice
    • Software Packaging: *Admin Studio vs Install Aware vs AppDeploy Toolkit
    • Application Virtualization: *UniDesk (App Layering) vs Traditional Citrix vs AppV
  • Served as Audit Lead and Export Control Technical Reference ensuring IT compliance with internal and regulatory requirements with zero audit findings during my time.
  • Software evaluation, packaging Admin Studio, PowerShell and Wise Script and deployed via SCCM Applications, Packages, Task Sequences, Citrix XenDesktop, Citrix App Layering and Microsoft Intune.
  • Managed Windows devices, provisioned security policies, device and profile management via Microsoft Intune / Endpoint Manager and Azure Active Directory administration. System builds via Autopilot.
  • Packaged software for deployment via Citrix App Layering (formerly UniDesk).
  • Administered team’s primary Windows Servers, VMWare ESXi servers and SQL database servers.
  • Maintained team Microsoft Access database workflow application. Developed code changes using visual basic for applications scripting (VBA).
  • Packaged silent and interactive installs for Windows 10 in a strictly locked down environment. Both SCCM Application and Packaging Models were used.
  • Used InstallShield Repackager to capture legacy installations. Created new MSI projects or simply applied wrappers around vendor provided installers. Customized via Wise Script and PowerShell scripting, Windows Shell scripting and .mst Transforms for both user and computer targeted installation scenarios.
  • Championed, influenced and contributed to the design of a new workflow and process model for Application Management integration with ServiceNow. Created .NET Web Services to interface with ServiceNow.
  • Created dashboard reporting using SCCM Report Viewer and Visual Studio. Facilitated team meetings, maintained positive conversation by focusing on message content allowing the team to move forward in difficult circumstances.
  • Adopted roles that others would not (i.e. Evaluator role and Audit lead). Led audit efforts, oversaw all security changes to Application Management resources and worked with Global Information Protection & Assurance to ensure that the audit resulted in zero findings.
  • Oversaw and coached offshore and onshore packaging contractors and evaluated their performance. This effort resulted in increased performance and less reworks than the previous contractor groups that were not trained by me.
  • Received multiple cash awards, from varying business units, and restricted stock options for my varying contributions and high-performance ratings. Promoted to a team lead.
Compliance MS Visio Project Management SQL
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Software Developer
Information Technology
Jan 2016 - Jan 2017
  • C#.Net Software Developer Responsibilities included
  • Development of RESTful C# Web Services to tie into the company's proprietary CRM system and workflows with Verizon and Ready Wireless APIs. This was a temporary contract position.
C# WebServices
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Sr. Technology Analyst
May 2007 - Nov 2011
Management Associates Financial Group, INC. (IMA)
  • Sr. Technology Analyst Responsibilities were as follows:
  • Tested, recommended, purchased, implemented and supported software and hardware technology infrastructure.
  • Primary support of the agencies customer management system Vertafore's Sagitta and Applied Systems' Epic. These systems comprise of 13 Windows servers and 2 IBM AIX servers. Virtualized VMWare and PowerVM.
  • Maintained Active Directory GPO's for workstation and server OU's and automated tasks using Windows shell script and VBScript and C#.NET.
  • Developed 3 RESTful Web Services using Microsoft C#.NET Integrated Accounting A/R, A/P and payroll data into a Sagitta journal entry and automation of updates for Concur Travel Expense data combined with employee data from Active Directory and HR SQL databases.
  • Disaster Recovery: Applied security patches
  • WSUS, co-developed a Disaster Recovery plan with the IT Director.
  • Information Security: Contributed to the establishment of the corporate information security plan. Administered varying information security products including WatchGuard Firewalls, Websense and BlueCoat proxies, Webroot, McAfee, ScriptLogic, SysInternals, Nessus, Windows GPO's and Event logs, Wireshark, Fiddler, OWASP Samurai-WTF, BackTrack and SymantecEP. Performed vulnerability tests against internal systems and proposed changes.
SQL
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Sr. Technology Analyst / SDS Lead / VB.NET developer
Information Technology
Sep 2005 - May 2007
Responsibilities included:
  • SDS Lead: Oversaw the implementation and maintenance of technology used for completing desktop replacements in all Textron USA business units. Developed a standard deployment Solution for build sites.
  • VB.NET developer: Full accountability for defining, developing and implementing the CSC Application Installer, a software installation application used to interface with Microsoft SMS/SCCM using VB.NET, VB6, ADO.NET, SQL and WMI.
  • Regularly presented reports and findings for areas of improvement to CSC and Textron leaders.
ADO.NET SQL
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AVP, Sr. Systems Support Specialist
Banking/Financial
Oct 1997 - Aug 2005
Bank of America Consumer Real Estate Infrastructure Operations: Responsibilities included:
  • Shared accountability for maintaining and enhancing technology, using Six Sigma methodologies, behind the loan application process for 800+ users and millions of Bank of America customers
  • Provided technical recommendations to CRE Fulfillment and LOB managers
  • Oversaw several projects, or aspects of these projects, including the Wichita LAN Transformation / Network Refresh, Voice/Data expansions, access provisioning, site decommissions, mortgage division transition to St. Louis and associate satisfaction and retention action committee.
  • Served as a Security Point of Contact for LAN/WAN, mainframe and midrange applications for the local site.
  • Technical support of desktops and telephones, mainframe communications, building access, QA / UAT application testing, visual basic scripting, software deployments, 3270 macro creation and maintenance, Host IP printing.
Desktops LAN Scripting WAN
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Edit Skills
Non-cloudteam Skill
Education
Computer Information Systems
Friends University
Certifications
Microsoft Certified Professional, IBM ThinkPad and Cisco Core Router and Switching Certifications
Completed Visual Basic.NET Boot Camp at Hewlett Packard - Certificate
Completed C# Masters Program at SetFocus LLC - Certificate
Skills
SQL
2021
15
Compliance
2021
8
MS Visio
2021
8
Project Management
2021
8
Desktops
2005
7
LAN
2005
7
Scripting
2005
7
WAN
2005
7
ADO.NET
2007
1
C#
2017
1
WebServices
2017
1
Change Management
0
1
Java
0
1
Linux
0
1
Awards
earned: promotion to Bank Officer, 0
Telecom Analyst II: Bank of America employment history continued, 0
Provided front-line service desk support for 6 of Bank of Americ, 0
Technical implementation support and maintenance of the BAC cust, 0
Administration and configuration of IVR/VRU ACD-automatic call d, 0
received: 2 Customer Experience Leadership Awards and honored wi, 0