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Chris
CDLusco@charter.net
205-902-4240
1404 Ford Avenue
Birmingham, AL 35217
Implementation Consultant
20 years experience W2
0
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Average rating
28
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Summary

  • Sr. Project Manager and Implementation Specialist who is a results driven leader with over 20 years in IT project management and product project management mainly in the financial industry.
  • 15 years IT Project Management experience and 7 years of corporate product project management
  • Proficient with Agile and Waterfall project lifecycle
  • Experience managing high budget, international teams (Spain, India) up to 50 people, 2-3 teams at a time.
  • Project leader for implementing new software, hardware, various product enhancements and technology in highly visible corporate projects with executive level reporting.
  • Consistently improved processes which have resulted in system reliability, cost savings and greater customer service satisfaction.

Key Competencies:

  • Expert with Microsoft Office Word and Excel, SharePoint, PowerPoint and Access, MS Project
  • TSYS Systems, Velocity, JIRA, Google suite, Plan View, Executive Level Reporting, SQL Query Skills, Well Organized, Goal Driven, IT Leadership, Process development, Web Base, Software development and deployment

Experience
Project Manager
Banking/Financial
Oct 2017 - present

ClearSpend Prepaid card

  • QA testing plan development
  • LOB testing plan development from business requirements
  • Reporting requirements developed with LOB and vendor
  • Defect/Issue resolution management through JIRA
  • Provided executive level reporting regarding progress and budget analysis
  • Policy and Procedure development for end user
  • Vendor Management (SOW, RFP, Invoices)
  • LOB liaison with vendor for project development
  • Project plan managed through Velocity
  • Led Steering committee meetings
  • Developed training plan for employees
  • Data analysis and reporting

Debit Cards and Credit cards – Portfolio move to new vendor, Rebranding , Optimizer card, out of footprint, Credit Card balance transfers, Credit card financial offers, Contactless development

  • Project management life cycle through Velocity
  • Budget development
  • Quarterly planning
  • Weekly meetings with vendor and team
  • Sprint management
  • Requirement development
  • LOB requirement development
  • Reporting requirements developed with LOB and vendor
  • Defect/Issue resolution management through JIRA
  • Vendor Management (SOW, RFP, Invoices)
  • LOB liaison with vendor for project development
  • Data analysis and reporting
  • TSYS Systems reporting development and project services
Project Management Budget Analysis JIRA Project Planning Quality Assurance RFP Business Requirements Vendor Management Software Testing
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Implementation Consultant
Information Technology
Oct 2016 - Apr 2017
  • SQL database development
    • Reporting design and development
    • Query
    • Table
  • Import format development (File Sweep)
    • VPN setup for import export, archive, error
    • File structure development
  • Defect/Issue resolution management (JIRA)
  • Smartsheet used for task tracking
  • User testing – develop scenarios, validate user scenarios
  • Policy and Procedure development for end user
  • JIRA used for issue tracking
  • Groovy query building
SQL JIRA
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Project Manager
Banking/Financial
Jun 2014 - Apr 2016

TENA SecondLook deployment new application

  • Ensured testing was completed to certify new software met LOB needs
  • Business Requirement developed through JAD discussions with the LOB to fully understand their needs and move forward with project
  • SDLC 3.1 used to guide project through implementation
  • Defect/Issue resolution management
  • Budget development
  • Provided executive level reporting regarding progress and budget analysis using Planview, Vignette
  • Policy and Procedure development for end user
  • Vendor management which included development team (contractors)

GL Reporting FISERV and FIS added features to current application

  • Led LOB through QA testing
  • Testing plan development
  • Issue resolution
  • Managed SOWs between Synovus and Vendor
  • SDLC 4.0 used to guide project through implementation
  • Defect/Issue resolution management through Excel spreadsheet
  • Budget development
  • Provided executive level reporting regarding progress and budget analysis using Planview and Vignette
  • Policy and Procedure development for end user
  • Multiple vendor management which included development team (contractors), vendor SME
  • LOB liaison with vendor
  • Managed multiple IT departments
  • Change controls for IT managed through ServiceNow

Bonus Replacement System (M&O) full software replacement

  • QA testing plan development
  • LOB testing plan development from business requirements
  • Reporting requirements developed with LOB and vendor
  • SDLC 3.1 used to guide project through implementation
  • Defect/Issue resolution management through Excel spreadsheet RAID log
  • Provided executive level reporting regarding progress and budget analysis using Planview and Vignette
  • Policy and Procedure development for end user
  • Multiple vendor management which included development team, vendor SME and 3rd party testing group (Cigniti)
  • LOB liaison with vendor
  • Managed multiple IT departments
  • Change controls for IT managed through ServiceNow
  • Managed AD setup through Citrix
  • Project plan managed through Microsoft project
  • JIRA ticket system for issue and task management
  • Led Steering committee meetings
Budget Analysis JIRA Microsoft Excel MS Project Project Management Project Planning Quality Assurance SDLC Business Requirements ServiceNow Software Testing Vendor Management Citrix
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Senior Project Manager
Information Technology
Aug 2013 - Jan 2014

Software upgrade from design to implementation

Mortgage AMP Software implementation (3.5 million, 18 month Phase 1)

  • Led 15 person team to production roll out after taking over project 6 months behind
  • LOB testing plan development
  • Ensured lab tests to certify new software using customized test scripts
  • Business Requirement developed through JAD discussions with the LOB to fully understand their needs and move forward with project
  • Defect/Issue resolution nearly 200 defects unresolved when I became project manager for this project
  • Budget development through LOB and executive team based on time to develop
  • Provided executive level reporting regarding progress and budget analysis using Excel, PowerPoint and Word formats
  • SharePoint Workflow used to monitor and manage documents for entire project
  • JIRA software used to track and report issues and resolution reporting
  • Policy and Procedure for end user development
  • Vendor management which included development team (contractors)

FraudGuard Implementation (500k, 6 month) added features to current application

  • Software upgrade from design to testing and to implementation
  • Business Requirement development to ensure LOB needs were met
  • Work with vendor RFP (s) for services and products
  • Provided executive level reporting regarding progress and budget analysis
  • Policy and Procedure for end user development
  • Vendor management
  • Worked with vendor to develop training guides and schedules, pricing for services and contract review and finalization

Blitzdoc Printmail Implementation ($200K, 6 month)

  • Led team to production roll out after taking over project 6 months behind
  • Coordinate corporate and branch lab tests to certify new software
  • Business Requirement development
  • Defect/Issue resolution
  • Work with procurement on vendor RFP (s) for services and products
  • Provided executive level reporting regarding progress and budget analysis
  • SharePoint Workflow used to monitor and manage documents
  • Vendor management
  • Worked with compliance to ensure that all aspects meet or exceed requirements
Budget Analysis JIRA Microsoft Excel MS SharePoint Project Management RFP Business Requirements Vendor Management
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AVP, Senior Project Manager
Banking/Financial
Jan 2004 - May 2013
Birmingham, AL

Windows XP to Windows 7 migration ($11.5 million/18 month)

  • Led team in JAD discussions to discover needs
  • Software upgrade from design to implementation
  • Coordinate corporate and branch lab tests to certify new software
  • Image development and delivery
  • Budget development
  • Contract review and management
  • Work with procurement on vendor RFP (s) for services and products
  • Provided executive level reporting regarding progress and budget analysis
  • Hardware upgrade or replacement
  • SharePoint Workflow used to monitor and manage documents

Mortgage Encapture Software Implementation ($2.3Million/8 month)

  • Led team in JAD discussions to discover needs for Mortgage group
  • Software upgrade from design to implementation
  • Coordinate corporate and branch lab tests to certify new software
  • Image development and delivery
  • Budget development
  • Contract review and management
  • Work with procurement on vendor RFP (s) for services and products
  • Provided executive level reporting regarding progress and budget analysis
  • Hardware upgrade or replacement

Other Projects

  • Mortgage IWave Software Implementation ($2.5 Million/6 month)
  • Sales and service web based platform banking system development and deployment ($6 million/24 month)
  • Planview used to workflow ideas and change requests
  • Line of Business web based software implementation
  • Branch Replenishment (over 1800 branches with a 100% success rate over a 5 year period/$8-10 million per year)
  • New Technology Initiatives which include (Tablets, Video Banking, cell phones, Non Customer Banking)
  • Virtual Desktop Initiative
  • Annual bank on site initiative
  • Portable branch deployment

Team Manager Duties:

  • Manager of a 4 person team for all branch and corporate technology hardware and software.
  • Developed databases and spreadsheets to be used by team (Access, Excel, SQL)
  • Work with accounts payable to ensure that equipment purchased is paid for and that pricing matches the quoted price from the vendor
  • Delegate to team projects and/or project tasks for bank initiatives
  • Train all new members of project team
  • Developed disaster recovery database to display effected corporate locations
  • Developed Business continuity plan for department
  • Developed course study plan for team members
  • New hardware certification
  • Named to the Regions Bank Emerging Leaders group

Analyst Duties:

  • Manage all projects involving moving and replenishing equipment for existing branches or new branches
  • Managed projects to ensure that all information is received by each team member (teams included networking, outside vendors, telecom, etc) for overall success of the project
Budget Analysis Microsoft Excel MS SharePoint Project Management RFP
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Sr. Team Lead - Division Financial Management
Banking/Financial
Jan 2001 - Jan 2004
Birmingham, AL
  • Sr. Team Lead of a 3 person team
  • Order and Disconnect all lines and circuit
  • Manage and develop Access databases for department
  • Worked with Accounts Payable to develop automated billing system as well as managing invoices
  • Worked on Voice Over Internet Protocol Project (coordinate with customers and vendors for install and disconnects of lines and circuits)
  • Multiple projects in regards to invoice cleanup and consolidation
  • Led project to develop payment system for all communication invoices for payment tracking and reporting
  • Team leader in training for usage of payment databases
  • Lead analyst for most projects for department
  • Lead for design of reporting database that includes all phone numbers and costs by asset tags (branch/building name)
  • Manage and process communication invoices with random quality checks for unsupported features or unnecessary features
MS Visio Billing
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Computer Science
Herzing College, Homewood, AL 2000
Skills
Budget Analysis
2021
14
Project Management
2021
14
RFP
2021
12
Microsoft Excel
2016
11
MS SharePoint
2014
9
Business Requirements
2021
5
JIRA
2021
5
Project Planning
2021
5
Quality Assurance
2021
5
Software Testing
2021
5
Vendor Management
2021
5
Billing
2004
3
MS Visio
2004
3
Citrix
2016
1
MS Project
2016
1
SDLC
2016
1
ServiceNow
2016
1
SQL
2017
1