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Amanda
a_ricketts@ymail.com
813-403-9706
Homosassa, FL 34448
Quality Coordinator III & Auditor
12 years experience W2
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Summary

Key Skills:

  • Excellent 20+ years of customer service skills
  • Extensive computer knowledge
  • Excellent communication and telephone etiquette
  • Detail oriented

Experience
Quality Coordinator III & Auditor
Healthcare
Sep 2009 - Mar 2020

Quality Coordinator III & Auditor 9/9/19 – 3/30/2020(due to Covid19)

  • Monitor and audit medical record documentation for compliance with quality measures.
  • Works with clinical offices in capturing the data to support the variables.
  • Works all gap reports for 5 STAR and ACO quality measures projects as they become relevant and assists with all quality initiatives as assigned.
  • Assist with patient events, which involves direct patient interaction.
  • Accurately enters all identified and validated measures into the practice’s software program(s). Daily use of multiple EMR systems.
  • Audits gap submissions in the programs as needed.
  • Conducts on-site chart reviews in clinical offices and provides a detailed summary to management.
  • Assists with staff and/or provider education regarding proper documentation as needed.
  • Identifies, analyzes and resolves issues with little need for assistance.
  • Processes and stores incoming supply orders as needed.
  • Other duties as assigned.

Quality Auditor 7/18 – 9/8/19

  • Review patient’s charts for accurate measures to be compliant with Hedis standards
  • Help assist in training new employees
  • Visiting offices to help complete their charts to Hedis standards

Quality Coordinator

  • Daily data entry from patient’s charts onto spreadsheets
  • Find completed Hedis measures to submit to insurance companies
  • Communicate with offices if corrections are needed

Recruiting Assistant HR from 7/17-7/18

  • Front desk duties: phones, scheduling, scanning, faxing, filing and customer service
  • Reviewed resumes and contacted candidates for initial phone interview (also for Mid-Levels and Physicians)
  • Scheduled and assisted interviews
  • Onboarding paperwork(background checks, drug screens and I-9 paperwork)
  • Administered typing tests to applicants
  • Contacted references
  • Assisted 3 Recruiters with tasks needed
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Secretary II – Guidance Secretary and Administrative Secretary
Information Technology
Jul 2015 - Jun 2017
  • Guidance Secretary Duties for four Counselors in 2017
  • Administrative Secretary for two Administrators in 2015-2016
  • Volunteer Coordinator, Use of Facilities, Maintained Employee Badges with Staff Keys and Field Trip/Athletic Requests
  • School Pictures, Phones, Bus Passes, Data Entry and Attendance Filing
  • Discipline/Processing/Files/RtiB, Clinic Backup, Food Backpacks, Front Desk Backup, Bus Releases, and other tasks assigned by the Principal and/or Guidance
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Volunteer Coordinator
Education
Jan 2015 - Jan 2015
  • Use of Facilities Maintained Employee Badges with Staff Keys and Field Trip/Athletic Requests
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Data Entry and Attendance Filing
Information Technology
Jan 2015 - Jan 2015
  • Phones Bus Passes Data Entry and Attendance Filing
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Clinic Backup
Jan 2011 - Jan 2015
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Front Desk Backup
Information Technology
Jan 2011 - Jan 2011
  • Bus Releases and other tasks assigned by the Principal and/or Guidance Achieved Associate's Degree in Criminal Justice - Kaplan University
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Edit Skills
Non-cloudteam Skill
Education
Certifications
CPR/First Aid Certified
Skills