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Mary
Petersonmary025@gmail.com
904-576-7587
Jacksonville, FL 32256
Registrar- PRN
8 years experience W2
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Average rating
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Summary

Experience
Registrar- PRN
Nov 2017 - Dec 2019
  • Responsible for collecting all necessary information and consents at patient registration to ensure accurate billing information
  • Responsible for scheduling tests, collection on services, checking medical necessity and calling for authorizations
  • Critical thinking, service excellence and good interpersonal communication skills.
  • Ability to read/comprehend written instructions.
  • Ability to follow verbal instructions. PC skills proficient in Microsoft Office, Excel, Word, etc.
  • Responsible for the registration of patients with a focus on customer service, gathering information, upfront collections and the ability to interpret and ensure compliance with payer guidelines for accurate input.
  • Works in tandem with personnel from other departments to include nursing staff.
  • Handles patient inquiries and assist to resolve issues and/or concerns.
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Healthcare Administrator/ Customer Service
Apr 2017 - Apr 2017
to Currently
  • Posted payments to accounts and maintained records.
  • Collecting payment
  • Explaining the uses of HSA and FSA cards to patients
  • Checking EOBs with office manager and checking health insurance eligibility verification
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Reviewed 50 + patient cases per week and verified insurance coverage information.
  • Accurately inputted all patient and insurance information into company's computer system using Athena.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
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Back Office Medical Assistant /Front Desk Operator
Medical Devices
Jan 2015 - Apr 2017
Medical Assistant
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Back office Medical Assistant / * - Front Desk Operator
Medical Devices
Jan 2015 - Jan 2015
  • Collected and documented patient medical information such as blood pressure and weight. Prepared blood urine stool and sputum lab specimens for diagnostic evaluation. Prepared patients for X-rays electrocardiograms suture removal and dressing changes.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Called and faxed pharmacies to submit prescriptions and refills. Responsible for managing vaccines drawing up vaccinations and documentation.
  • Performed routine in-house pediatric procedures such as phlebotomy and finger sticks. Understands and assures compliance with OSHA Appointment scheduling Answering phones Updating Patient's Information Verifying Insurances Checking in patients Maintained patient records and cleanliness of exam rooms
Compliance Medical Assistant Pediatric
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Customer Service Representative/ Sales
Jan 2013 - Jan 2015
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Negotiated production goals for new policies and policy renewals with business development manager.
  • Responded to customer calls to resolve issues and answer questions.
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Non-cloudteam Skill
Education
Medical Assistant And Medical Administration
Concorde Career College 2014
Business Administration
Florida State college at Jacksonville 2011
Skills
Medical Assistant
2017
2
Compliance
2015
1
Pediatric
2015
1