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311 Randy Way
Dallas, GA 30132
Tech Support Analyst
4 years experience W2
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Information Technology
Oct 2018 - present
Jacksonville, FL
  • Processes transactions through MES Tech Support Analyst II at ClearGIVE, PayTrace and Base Commerce for donors and merchants of a non profit software system.
  • Issues customer support in a detailed, secured manner while providing excellent customer service skills for an online donation application named ClearGIVE. Communications Coordinator/Executive Assistant
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Feb 2018 - Oct 2018
Jacksonville, FL
  • Created social media posts, blogs and outlets for a 501 (c) (3) Jewish nonprofit, including for Jewish holidays such as Rosh Hashanah and Yom Ha'atzmaut.
  • Illustrated various donor advised funds, the Gift of Israel Program, and B'nei Tzedek files using programs such as Microsoft Excel, Word, and PowerPoint.
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Marketing/Communications Intern
Aug 2017 - Jan 2018
Jacksonville, FL
A fall internship. Created blog posts, case studies, and PowerPoint presentations for an engineering and construction firm in Jacksonville, Florida. * Produced online video content, social media posts, and marketing campaigns using applications such as Medium, LinkedIn, and WordPress.
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Production Assistant/Intern
Jun 2017 - Aug 2017
Los Angeles, CA
  • Worked on GIANTS, a YouTube series produced by Jussie Smollett of FOX's Empire and Issa Rae of HBO's Insecure.
  • Duties included script supervision, collaborating with the show's marketing team to execute social media contests, promotional materials, often through social media campaigns and tweets, for a summer internship program.
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Social Media/Administrative Assistant
Nov 2016 - May 2017
Orlando, FL
* Created landing pages, online marketing materials, and marketing campaigns using applications such as DSS Foster Marketing, Trello and Infusionsoft. Youth Mentor
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Sep 2016 - Nov 2016
Orlando, FL
* Authorized lesson plans in Reading, Writing, English and STEM related areas.
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Non-cloudteam Skill
Film/Cinema Studies
University of Central Florida 2017
Record has not been verified.