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Richard
rick.dehais@gmail.com
913-707-4737
Leawood, KS 66224
Delivery Lead
24 years experience
W2
0
Recommendations
Average rating
73
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Summary
Trusted IT leader committed to excellence, extensive experience in successfully managing service delivery, as well as complex transition and development projects for multiple Fortune 500 companies in diverse industries.
Known for collaborative and consultative style building effective cross-functional teams and valued stakeholder relationships.
Critical thinker converting metrics into data-driven strategies, creating innovation and continuous improvement.
Consistently embrace challenge, turning around troubled projects, producing quality deliverables, and achieving high customer satisfaction.
I led implementation of CMDB for a pharma client using automated Discovery to populate the database consistent with the Common Services Data Model (CSDM) and worked with the client to define and incorporate additional fields that are non-discoverable.
My team leveraged out-of-box tables and relationships for the initial phase of the deployment and outlined strategic plans for continuous improvements including the introduction of Service Mapping.
Program Management & Project Management
Process Design & Continuous Improvement
ServiceNow Implementation
Stakeholder Relationship Management
Agile Methods
IT Service Management
Cross-Functional Team Management
Communication, Presentation & Negotiation
IT Strategy & IT Solutions
Managed Services
Experience
Edit Skills
Non-cloudteam Skill
Education
Master's in Management Information Systems
State University of New York
Record has not been verified.
Bachelor's in Psychology
State University of New York
Record has not been verified.
Certifications
Project Management Professional (PMP)
IT Service Management (ITIL)
IBM Agile Explorer Badge
IBM Project Management (Systems Integration)
ServiceNow Certified Implementation Specialist - Project Portfolio Management (PPM) and IT Service M
Certified System Administrator (CSA)
Skills
ServiceNow
2020
10
Application Development
2010
9
Call Center
2010
9
Configuration Management
2010
9
Data Security
2010
9
Database Maintenance
2010
9
Manufacturing
2019
9
Microsoft Excel
2019
9
Network Connectivity
2019
9
Procurement
2019
9
Project Management
2010
9
Project Planning
2010
9
VMWare
2019
9
Agile Methodology
2020
1
AIX
2019
1
Analysis
0
1
Billing
2010
1
Blade Server
2019
1
Business Requirements
0
1
Change Management
0
1
Cisco
2019
1
Cisco UCS
2019
1
ClearCase
0
1
ClearQuest
0
1
CMDB
2020
1
Continuous Improvement
2020
1
DB2
0
1
Delivery Management
0
1
EMS
0
1
GSAP
2019
1
IBM MQ
0
1
IBM WebSphere
0
1
Incident Management
0
1
ITIL
0
1
Java
0
1
Linux
0
1
Microsoft SMS Server
0
1
Middleware
2019
1
Oracle
2019
1
Pharmaceutical Compounding
2020
1
Portfolio Management
0
1
Power Systems
2019
1
Problem Management
0
1
Quality Assurance
2010
1
Scrum
0
1
Scrum Master
0
1
Solaris
0
1
Stakeholder Engagement
0
1
Systems Integration
0
1
UNIX
0
1
VM
2019
1
Windows
0
1
Wintel
0
1