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Susan
susan.aschner@gmail.com
954-448-5827
Pompano Beach, FL 33060
AVP / Project Business Analyst
8 years experience W2
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Summary

Experience
AVP / Project Business Analyst
Jul 2019 - present
Miami Gardens/Remote
Business Analysis
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Information Systems Specialist
Aug 2014 - Aug 2016
Pompano Beach, FL
  • Expertly managed "core" systems data extraction of information into SGA's Enterprise Data Warehouse.
  • Managed the efficient deployment of laptops/POS terminals for On-boarding new employees, environment changes as well as events/giveaways. Provided outstanding assistance to all endusers.
  • Carefully resolved all the applications issues from all the Gaming properties related to applications failures including Active Directory, Microsoft Exchange, Frontrange IT Solutions/HEAT Ticket Management, iSeries AS400, CMS/MMS, SQL System, Kronos, Infinium, Global Cash Access and DB2 Admin/Queries v11 and Cognos v11 Query/Reporting and communicated to employees of any change in status.
Project Management
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IT Project Leader
Jan 2012 - May 2014
Rosewell, GA IT Project Leader at Bank of America
  • Efficiently managed multiple tasks and projects concurrently to meet deadlines which include application assignments, user-state captures and restores using tool sets iBuild, USMT and Active-View.
  • Worked closely with Project Manager on XP to Windows 7 Migration Project by verifying the desktop location and ownership of the machines prior to migration. Documented any unique hardware, application and software situations. Recorded all results into Excel, Visio MS Project or JIRA.
  • Championed the replacement of current PC and applications with Windows 7 compatibility issues. Was responsible for all 500 corporate clients' PCs with the South Florida region. Older assets were collected, documented and returned.
MS Project Project Management
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IT Project Analyst
Aug 2008 - Jan 2011
New York, NY
  • Training and supervising a team of agents at CPA firm where they were responsible for overseeing firm's client base.
  • Responsible for creation of training materials, presentations, as well as leading weekly training classes.
  • Monitored day to day operations and overall success of agents in the department.
  • Used Excel to compile daily reports, charts and graphs that provided the progress and success of each campaign.
  • Entered all customer information and events into company's CRM system.
  • Composed professional correspondence with clients and partners.
Microsoft Excel
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Edit Skills
Non-cloudteam Skill
Education
Project Management
Villanova University
Record has not been verified.
Psychology
Ramapo College of NJ
Record has not been verified.
Certifications
Masters Certificate, IT Service Management
for IT Professionals PMI Certified 60 PDUs
Certificate of Achievement, ITIL Foundation
& T R A IN I N G S
PMP Exam scheduled for
Scrum Master Accredited Certification # 96396539532113
CompTIA A+
Project+, Cert # COMP001020209678
Network+
A+ Certification
Microsoft Certified Professional, MCP # 940506
Lean Six Sigma Green Belt
MS Project
JIRA
and Agile Methodologies professional training series
Skills
Project Management
2016
4
Microsoft Excel
2011
3
MS Project
2014
2
Business Analysis
2021
1