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Kristie
kristie.cody@outlook.com
850-206-7440
Dallas, TX 75202
SENIOR MANAGER, IT OPERATIONS
17 years experience
W2
0
Recommendations
Average rating
110
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Summary
Accomplished Technical Leader with 12+ years of success directing and supporting information technology operations and services, blending technical and business expertise to promote a high-quality IT user experience.
A history of successful service delivery, using modern service management, the ITIL framework and IT best practices along with strategies to continuously improve the end user experience.
Keen Change Agent focused on end user experience with the ability to identify inefficiencies, remove roadblocks, and implement modern IT solutions while transforming infrastructure, systems, and applications.
Collaborate with business partners to deliver new program initiatives, drive the achievement of deadlines while improving processes, managing risks, and introducing results-driven policies and procedures to meet key business objectives.
ITSM champion with several years of experience in owning and implementing ServiceNow platforms and instances. As for CMDB architecture, I am well versed in dissecting and mapping assets to their relational dependencies to create a solid linkage of defined configuration items (CIs). My CMDB experience also includes creating structured CMDB design, workflows, processes and documentation of asset management in an IT environment.
Areas of Expertise
Service Now Implementation
Software & Hardware
Technology Policies & Procedures
Project Management
Vendor Management
Risk Mitigation & Problem Solving
IT Transformation
Budgeting/Forecasting
Collaboration Tools
BMC Remedy
Onboarding/Offboarding
Unified Communications
IT Service Management (ITSM)
Vendor Contracts & SLAs
Cloud Platform Management
Career Highlights
As business owner created strategic roadmaps and led high level projects for tech stacks as the technical advisor for hardware, software, security tools, networking, engineering, and cloud services.
Spearheaded the first cloud-based solution and OKTA system integration, introducing a $1M mobile interface cloud-based telephony system with up to $300K in annual cost savings.
Experience with Microsoft Windows, Linux, Office 365, Azure, and Oracle devices, software and applications.
Boosted operational readiness with 24-hour uptime, network hardware replacements, managing administration and upgrading functions to cut system interruptions.
Engineered and implemented a virtual support model for remote connectivity including modernized voice functionality for over 20,000 Alliance Data associates.
Enhanced PC Hardware, Security Tools, and Software by implementing standard models, modern software and deploying cutting edge security tools for over 5,000 devices.
Introduced unified modern cloud-based conference room collaboration tools and scheduling system.
Experience
Edit Skills
Non-cloudteam Skill
Education
Master's in Business Communications
University of West Florida
Record has not been verified.
Bachelor's in Management Information Systems
University of West Florida
Minor: Business
Record has not been verified.
Associate's in BUSINESS MANAGEMENT
Chipola Jr. College
Record has not been verified.
Certifications
ITIL Version 3
Microsoft O365 & Skype Administration and Support
ETS Testing Administrator
LEAN Certificate
Skills
Project Management
2020
11
Compliance
2020
8
ServiceNow
2020
8
Systems Engineering
2020
8
BMC Remedy
2015
6
Problem Management
2015
6
Quality Assurance
2015
6
ServiceDesk
2015
6
SOX
2015
6
Audit
2020
5
Auditing
2020
5
AWS
2020
5
Contract Negotiations
2020
5
Database Maintenance
2020
5
IaaS
2020
5
IAM
2020
5
Incident Management
2020
5
ITIL
2020
5
Microsoft Excel
2020
5
MS SCCM
2020
5
PaaS
2020
5
Program Management
2020
5
Program Management
2020
5
Release Management
2020
5
Requirements Gathering
2020
5
SaaS
2020
5
Strategic Planning
2020
5
System Administration
2020
5
Desktop Support
2012
3
ITSM
2015
3
NOC
2012
3
Telephony
2012
3
Training
2015
3
Salesforce
2009
2
Asset Management
0
1
Budgeting
0
1
CMDB
0
1
Linux
0
1
Office 365
0
1
Vendor Management
0
1