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Nicholas
nick.fiorello63@gmail.com
215-932-4140
Cecil, NJ 08094
Sales Consultant/Trainer
16 years experience W2
0
Recommendations
Average rating
9
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Summary

Skills

Specialties: Customer Focus Skills, Managing and Adapting to Change, creative and brings innovationto job, proactive, influences others to adapt, problem solver. Strong Passion and Drive energetic,projects a strong positive presence, committed to the job, motivated, inspires others, cooperativeand reliable

Sales Management

CRM Software

Relationship Management

Customer Relationship Management

Profit & Loss

Business Development

Salesforce

B2B Sales

Negotiation

Management

Outside Sales

Account Management

Branding

Experience
Sales Consultant/Trainer
Oct 2018 - Dec 2019
Dover, DE
Sales Professional
Sales
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May 2014 - Oct 2018
Wilmington, DE
Provided excellent customer service while successfully assessing my customer's automotive needs for a new or pre-owned vehicle
  • Consistent top performer in sales volume and customer satisfaction index scores.
  • Worked collaboratively with Management and BDC department to build rapport with internet customers and convert leads into sales.
  • Handled customer concerns in a courteous and timely manner.
Customer Service Sales
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Senior Training and Consulting Manager
Mar 2010 - May 2014
Lower Makefield, PA
Responsible for developing Automotive Customer Relations Management business, strategy and defining product value propositions with company offerings. Worked with operations, finance, IT and field sales to ensure quality product implementation and support for achieving product-line P&L goals.
  • Provided on-site consultation focused on customer retention, productivity, parts profitability and CSI improvement for dealerships with sales & fixed operation concerns.
  • Monitor success changes through establishment of project metrics during follow-up consultations resulting in increased CSI and profitability/sales margins.
  • Perform business case analysis for auto dealers.
Sales
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Sales Manager
Jan 2009 - Mar 2010
Turnersville, NJ
  • Increased volume by 20% and increased overall profit on new and used by over 15% while consistently maintaining CSI at 95%
  • Trained new sales staff, managed inventory and overseen the daily responsibilities of the Finance Department
Sales
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Finance Manager
Aug 2008 - Feb 2010
Ardmore, PA
No skills were added
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Lead Finance Manager increasing department revenue by nearly 50% / General Sales Manager
Dec 2003 - Jul 2008
Warminster, PA
Responsible for maintaining bank relationships compliance and funding process Responsible for training of sales staff and desk coverage
  • Sales Manager for Chevrolet Franchise
  • Trained and supervision of sales staff and floor management team
  • Supervise Sales/F&I team that generated over 100 sales per mo. @$3500.00 PVR
  • Oversight of Marketing Departments and Internet BDC
MS Visio Sales
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Edit Skills
Non-cloudteam Skill
Education
Finance
Rider University 1987
Skills
Sales
2019
15
Customer Service
2018
4
MS Visio
2008
4
Account Management
0
1
CRM
0
1
Salesforce
0
1