Uploaded File
Alan
alittle1449@gmail.com
732-207-1460
Parlin, NJ 08859
Telecommunications/Customer Relations Professional
24 years experience W2
0
Recommendations
Average rating
9
Profile views
Summary

I am a knowledgeable telecommunications manager with a unique blend of systems knowledge and management skills. I have managed a wide variety of projects all to successful completion; including New Year’s Eve 2000, NYC Republican Convention, and the World Trade Center Disaster Recovery for Verizon Communications. My experience includes a strong background in external and internal customer relations, working with union representatives and workers; processes that provided me with a strong knowledge of Human Resource issues. I am considered a strategic and tactical thinker with strong project management, communication, leadership, and organizational skills. I have completed and received certificates in six Sigma Green Belt and Lean Black Belt courses, and am currently working towards Master Black Belt certification Particular skills and abilities include:

  • Team Leadership
  • Process Analysis
  • System Migration
  • Project Management
  • Change Management
  • M&P Documentation
  • Service Management
  • MS Office
  • Call Center Management
  • Human Resources
  • Verizon Systems (both current and legacy)

Experience
Unemployed
Jan 2019 - present
New Jersey Bmc, NJ
No skills were added
Remove Skill
Manager
Oct 2015 - Sep 2018
Freehold, NJ
Customer Solutions Manager
  • Responsible for customer solutions
  • Provide executive level reporting
  • Develop alternative strategic
  • Educating customers
  • Monitor inventories and timelines
  • Work directly with government, federal, state, and local teams on customer issues
  • Work with IT to implement improvements for customer service and system delivery Project Manager – Network Transformation Group
  • Responsible for the implementation and execution of the strategies and programs targeted to improve the customer experience and simplify Verizon’s wireline service delivery.
  • Enhanced our long-term wireline cost structure by leveraging the network
  • Led transformation of wire center level migrations, with a 90% success rate, of services from our legacy copper facilities to a more robust and efficient fiber-based platform
No skills were added
Remove Skill
Project Analyst
Apr 2014 - Sep 2015
New York, NY
Assigned to the Verizon Telecommunication Network Transformation Project:
  • Monitoring customer migrations
  • Central office fiber transformation and service installation
  • TIRKS subject matter expert (for circuit design, cable and pairs, residential network products)
  • Data scrubbing of residential and business customer products
No skills were added
Remove Skill
Manager/Team Leader
Mar 1995 - Apr 2012
New York, NY
Implementation Manager Responsible for creating, establishing and managing project plans for the deployment of new services or projects for Verizon Business customers. Network Service Manager Provided assistance to customers with billing inquiries and discrepancies, trouble reports and service issues. Participated in project planning and implementation for several large installations. Specialist
  • Broadcast Network Services Managed high-volume, high-profile Video projects enabling Major Broadcasters to televise the Republican National Convention, New Year’s Eve 2000 and other live events around the globe. Team Leader
  • Managed a team of 10 direct reports responsible for key projects for Enterprise Business customers including: Provisioning, Installation and Programming for High Speed Data and Voice Services.
  • Dealt effectively and diplomatically with Communications Workers union to develop solution to union/management issues.
MS Visio Project Planning
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Business Administration and Management, General
LIU Brooklyn, 2000 - 2002
Business, Economics, Marketing
Long Island University, C.W. Post Campus, 1998 - 2000
Business
St. Francis College, 1996 - 1998
Skills
MS Visio
2012
17
Project Planning
2012
17
Customer Service
0
1
Data Center
0
1
Disaster Recovery
0
1
ERP
0
1
ITIL
0
1
Project Management
0
1
Sales
0
1
Six Sigma
0
1
Training
0
1
Unified Communications
0
1
Vendor Management
0
1
Voice over IP (VoIP)
0
1
VoIP
0
1
Wireless
0
1