I am a knowledgeable telecommunications manager with a unique blend of systems knowledge and management skills. I have managed a wide variety of projects all to successful completion; including New Year’s Eve 2000, NYC Republican Convention, and the World Trade Center Disaster Recovery for Verizon Communications. My experience includes a strong background in external and internal customer relations, working with union representatives and workers; processes that provided me with a strong knowledge of Human Resource issues. I am considered a strategic and tactical thinker with strong project management, communication, leadership, and organizational skills. I have completed and received certificates in six Sigma Green Belt and Lean Black Belt courses, and am currently working towards Master Black Belt certification Particular skills and abilities include:

• Team Leadership
• Process Analysis
• System Migration
• Project Management
• Change Management
• M&P Documentation
• Service Management
• MS Office
• Call Center Management
• Human Resources
• Verizon Systems (both current and legacy)