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Preston
preston.bryan305@gmail.com
954-695-4114
Moultrie, GA 31788
Field Support/Customer Account Manager
8 years experience W2
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Summary

Highly talented, results-driven, and versatile professional with years of experience, skills, and ability as a field support/customer account manager, associate manager, floor manager, private tutor, site director, customer relation specialist, creative associate, digital writer, sales accountant. Adept in generating appropriate sales reports that include accurate forecasts and promote lead generation. Proficient in quotations and follow up on web requests. Collect missing pertinent information for order processing. Display an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.

SKILLS

  • Great Communication Skills
  • Great Organization Skills
  • Sales & Lead Generation
  • Account Acquisition & Management
  • Information Maintenance
  • Negotiation Skills
  • Training & Supervision
  • Analytical Skills
  • Business Planning
  • Administrative Skills
  • Interpersonal Skills
  • Forecasting
  • Campaigns Creation
  • Customer Service
  • Computer Skills
  • Detail-Oriented
  • Critical Thinking
  • Risk Evaluation
  • Conflict Resolution
  • Sales Reports & Management
  • CRM Proficient
  • Regulatory Compliance
  • Business Development

EXPERTISE AND CORE COMPETENCIES

  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Coordination: Adjusting actions in relation to others' actions.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Management: Coordinating and guiding others to meet objectives and goals.
  • Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action.
  • Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.
  • Relationship Management: Conflict resolution.

ABILITIES

  • Possesses a positive, energetic, and professional attitude
  • Achieving goals, creative/strategic thinking, and problem-solving
  • Demonstrated ability to work and perform at the highest standards in complex and demanding environments
  • Excellent ethics, hardworking, focus minded, and sound organizational ability

Experience
Field Support/Customer Account Manager
Medical Devices
Jun 2019 - present
Atlanta, GA
  • Trained staff members of the customer and prospective customer offices on how to use intraoral scanning technology for dental restorations.
  • Guided customers to use DDS Lab as their dental lab for digital products as well as the remainder of their lab business.
  • Worked closely with the Regional Sales Directors and Field Sales Managers to identify new DSO opportunities, grow existing DSO accounts, and deliver proper rules of engagement for each office.
  • Followed-up (by phone, email, or in-person) on educational needs submitted to clients.
  • Established professional client / DDS Lab relationships with appropriate client personnel (dental assistants, office managers, dentists, and key contact/point persons).
  • Submitted weekly activity/call report concerning client-related activities for DDS Lab relationships to the Regional Sales Director.
  • Performed all assigned duties in the assigned territory, including but not limited to meeting or exceeding all sales goals and initiatives.
  • Conducted product training sessions at client locations (i.e., Lunch-and-Learns, evening programs, Regional meetings, DSO annual meetings, etc.).
  • Provided a territory training forecast monthly. Recorded all training activity and client contact information in Salesforce.com.
Project Management Salesforce Training Sales CRM Customer Service
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Associate Manager
Medical Devices
Nov 2018 - Apr 2019
Boca Raton, FL
  • Promoted and maintained high-level customer service and ensured excellent customers experience with the Align brand and values.
  • Deployed consultations with Align Technology prospects and promoted products to each potential customer.
  • Scanned patients for Clin Check simulation using the iTero Element intra-oral scanner.
  • Implemented and enforced the store's policies and procedures.
  • Supervised subordinate part-time staff.
  • Supervised in-store doctor events.
  • Maintained store visuals.
Customer Service CRM Sales
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Floor Manager
Retail
Nov 2017 - Nov 2018
Aventura, FL
  • Opened/closed the store.
  • Monitored adherence to work schedules and implemented strategies to ensure daily, weekly, monthly sales goals were met.
  • Handled operational procedures, uphold customer service protocols for guests.
  • Supervised and scheduled part-time staff, tracked inventory, and maintained store environment to great visual standards.
Customer Service Sales Training
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Private Tutor
Education
Apr 2016 - Aug 2018
  • Travelled to students' homes, libraries, or schools to conduct tutoring sessions.
  • Scheduled tutoring appointments with students or their parents.
  • Researched or recommended textbooks, software, equipment, or other learning materials to complement tutoring.
  • Organized tutoring environment to promote productivity and learning.
  • Monitored, assessed, and remediated student performance.
Tutoring Customer Service Training
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Site Director
Hospitality and Entertainment
Apr 2017 - Nov 2017
Lighthouse Point, FL
  • Met and greeted customers.
  • Oversaw and handled game situations.
  • Oversaw the officials and coaches.
Project Management Customer Service Sport
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Sales Account Manager
Information Technology
Jun 2017 - Oct 2017
Sunrise, FL
  • Contacted prospective clients from relevant industries to schedule ScreenShare Demos for business owners.
  • Worked closely with the CEO and Manager of Strategic Partnerships to develop new sales and marketing strategies that would aid in the consumer outreach for this start-up business.
  • Managed to probe for customer pain-points and identify new sales opportunities navigating complex organizations to find and influence key decision makers.
  • Developed and leveraged relationships to assist the sales team in deal execution.
Sales Customer Service Business Development
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Customer Retention Specialist
Telecommunications
Jan 2017 - May 2017
Davie, FL
  • Worked in a designated location and market Xfinity products and services.
  • Directed, sold, marketed, and offered Xfinity/Comcast services to perspective customers.
  • Explained benefits and services of all Xfinity/Comcast services and products.
  • Worked with current Xfinity/Comcast customers in promotional offers, discounts, package deals, and upgrades.
  • Ensured high levels of customer satisfaction through excellent sales service.
  • Assessed customers needs and provided assistance and information on product features.
  • Handled over the phone sales and inquiries for new and/or current customers.
Sales Customer Service Marketing
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Creative Associate
Hospitality and Entertainment
Apr 2013 - May 2017
Coconut Creek, FL
  • Set up, mounted, and installed photographic equipment and cameras.
  • Created artificial light using flashes and reflectors.
  • Edited and reviewed sets of photographs to establish the best work.
Adobe Flash Photography Entertainment
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Digital Writer/Editor
Retail
Sep 2015 - Dec 2015
Weston, FL
  • Created reviews on modern technology in an informative way that would be accessible for all tech seekers.
  • Proficiency in Adobe Photoshop and Adobe Premiere video editing software.
  • Demonstrated social media background; knowledge of legal and ethical issues surrounding social media.
  • Identified emerging social media platforms and how best to integrate them into daily coverage.
Adobe Photoshop Social Media Digital Writing
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Sales Consultant
Consumer Goods
Oct 2013 - Nov 2014
Margate, FL
  • Explained use, operation, and care of merchandise to customers.
  • Placed special orders and call other stores to find desired items.
  • Demonstrated knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintained sales records.
Sales Customer Service Store Management
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Operations Management
Florida Atlantic University 2017
Associate's in Arts
Broward College 2014
Skills
Customer Service
2021
6
Adobe Flash
2017
4
Entertainment
2017
4
Photography
2017
4
Sales
2021
4
Training
2021
4
CRM
2021
2
Project Management
2021
2
Tutoring
2018
2
Salesforce
2021
1
Store Management
2014
1
Adobe Photoshop
2015
1
Business Development
2017
1
Compliance
0
1
Data Profiling
0
1
Digital Writing
2015
1
Marketing
2017
1
Microsoft Excel
0
1
Microsoft Office
0
1
Microsoft PowerPoint
0
1
Microsoft Word
0
1
MS Visio
0
1
Problem Solving
0
1
Social Media
2015
1
Sport
2017
1
Windows
0
1