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122 Marion Street
Ind Hbr Bch, FL 32937
Owner / Operator
22 years experience W2
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Successful business entrepreneur with over 15 years of sales experience by practicing exceptional communication and maintaining professional relationships. Seeking to provide additional support and positive within my scope of practice.

Owner / Operator
Information Technology
Mar 2015 - present
  • Surveyed, coordinated, designed, and remodeled restaurant locations at 3676 N. Wickham Road, Eastern Florida State College Building 10 & Building 16.
  • Human Resources
  • Responsible for successful hiring & training of employees.
  • Payroll & Taxes
  • Use of QuickBooks to pay employees as well as Federal and State taxes. Produced W-2 forms and submitted accordingly in a timely manner.
  • Controlled food costs by limiting waste, calculating menu items to reflect current food prices, and researching prices between multiple food vendors.
  • Marketing
  • Designed menu and advertisements using Adobe Illustrator and Photoshop software while engaging on social media platform (Facebook).
  • Ordering, Receiving, Preparing, and Selling all food related items according to ServSafe and SafeStaff Certified Food Safety Manager Protocols.
  • Maintained loyal patron relationships through the years by executing great customer service, consistent food quality, cleanliness and value.
  • Jack of all trades approach: "If I can do it myself to save some money, I will, but if that fails, I'll call in a professional."
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General Manager
Apr 2010 - Dec 2014
Guest Satisfaction / Product Quality
  • Provide and serve quality food for customers with a friendly hospitality mentality.
  • Established standards that keep overall procedures and food quality consistent.
  • Personally handled difficult situations involving dissatisfied guests. Attempted and succeeded to resolve nearly all issues of poor service before guests left the property.
  • Delegate and maintain company assets and store cleanliness on a daily basis.
  • Trained staff to successfully perform guest service procedures and up selling. Employee Satisfaction
  • Recruited, selected, trained, and managed employees to deliver guest services and quality products that led to achieving goals for revenue and profit.
  • Properly administered company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees. Created manager performance evaluations for quarterly review.
  • Provided leadership by conducting business in a professional manner and in accordance with policies including standards of conduct, business ethics, and conflicts of interest.
  • Handled internal employee conflicts through tactful mediation and resolution. Repair & Maintenance
  • Delegate and maintain company assets and store cleanliness on a daily basis.
  • Established and executed preventative maintenance duties for all capital equipment.
  • Performed on-the-fly quick-fix operations regarding unforeseen breakages.
  • Basic knowledge in: electrical, plumbing, irrigation, refrigeration, HVAC, drywall, painting, fencing, landscaping, pest control, auto repair, and other handyman duties.
  • Successfully passed all Health Inspections with minimal/minor violations.
  • Properly administered procedures for protecting the safety of guests and employees. Revenue Management / Financial Results
  • Controlled food cost and labor in order to maintain consistent monthly percentages.
  • Assessed and re-aligned menu pricing to keep current with market trends.
  • Forecast future sales with internal tools to ensure positive growth.
  • Order supplies and schedule staff appropriately based off of detailed forecasting.
  • Protected the company's financial assets by executing correct procedures for handling cash, credit card, accounts receivable, payroll, and other financial transactions.
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Store Manager
Nov 2009 - Apr 2010
  • Revenue Management / Financial Results
  • Guest Satisfaction / Product Quality
  • Employee Satisfaction
  • Repair & Maintenance
Customer Care Management
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Food & Beverage Room Service Attendant
Hospitality and Entertainment
Jun 2006 - May 2008
Room Service and Kitchen Expo Attendant
Automotive Customer Care Management
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Retail Associate
Jul 2002 - May 2006
No skills were added
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Front Desk Supervisor / Check-out Clerk
Nov 2001 - May 2002
Customer Care Management
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Sep 1999 - Oct 2001
Melbourne, AR
Customer Care Management
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Edit Skills
Non-cloudteam Skill
Business Administration & Minor in
University of Central Florida
ServSafe and SafeStaff - Certified food safety manager
Customer Service
Social Media
Customer Care Management
Adobe Illustrator
Adobe Photoshop
Mucho Mahalo serves up hefty 2-pound burritos
Florida Today - Suzy Fleming Leonard, 2016
Florida Bright Futures Scholarship, 2003
Military Officers of America Association Scholarship, 2006