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David
dskinner_jr@att.net
904-510-4303
Jacksonville, FL 32257
Project Manager, Information Systems
29 years experience W2
0
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Average rating
10
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Summary

* Project Management with expertise in information systems, agile and waterfall project methodologies, contact centers, sales, finance, accounting, asset management and customer service including the International marketplace. History of identifying and seizing market opportunities. Known for creative approaches to project management, problem solving, conducting skillful negotiations, developing strong teams and establishing outstanding relationships with clientele.

Experience
Project Manager, Information Systems
Jan 2015 - Jul 2020
* Utilized strong analytic and project management skills to manage and deliver on over 40 new product integrations and system migrations for corporate office and over 150 franchise locations. Worked collaboratively with internal stakeholders, developers and external vendors to manage and deliver on projects and initiatives. A resource and subject matter expert on multiple business solutions and processes.
  • Migration to new VoiP telephony solution for corporate office and over 150 franchise locations
  • Migration to new contact center solution including phone, SMS, email and chat integrations
  • Migration to O365 and OneDrive for over 1,000 users
  • Migration to Windows 10 for devices in multiple locations
  • Asset Management implementation, tracking and decommissions
  • Development of express written consent and customer communications utilizing SMS, chat and email
  • Developed Disaster Recovery plan
  • Integration of multiple support systems for contact center, including call recording, call storage, screen capture and quality assurance
  • IT network, firewall integration and PC upgrades for over 150 franchise offices
Asset Management Disaster Recovery Firewall Project Management Quality Assurance Stakeholder Engagement VoIP Windows
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Senior Project Manager, Operations
Jan 2005 - Nov 2014
* Creation and oversight of processes and procedures related to the daily management of high-volume Class Action Claims administration projects involving wage and hour, consumer and securities class action cases. The size of the Settlements ranged from 1,000 class members to more than 1,000,000 class members. In addition, payments ranging from $20 to $50,000 with Settlements valued at more than $1 billion. In addition, managed call center operations for high profile Class Action cases that included direct oversight of 14 managers, 42 supervisors and 482 agents.
  • Developed business rules for complex claim processing
  • Developed and maintained client relationships which result in repeat business
  • Developed and maintained budgets and financial statements
  • Developed procedures for complex tax reporting
  • Maintained all financial, legal and administrative functions
  • Assisted in the development of professional staff
  • Developed and maintained call center reports
  • Developed training material for managers, supervisors and agents
  • Oversight of training modules
Project Management
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Mentor/Financial Representative
Banking/Financial
Apr 2004 - Dec 2004
* Responsible for developing sales team for a new office in North Florida. Established relationships with business and individuals in assisting with their financial needs and goals. Implemented new procedures for training, presentations, sales, marketing and customer service.
  • Directed the training of new and experienced agents in the south and southeast regions.
  • Recruited 4 new agents and developed a high-performing, goal achieving unit.
  • Achieved all sales goals while performing in the top 3% of the Agency.
No skills were added
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Independent Agent
Banking/Financial
Jun 2001 - Apr 2004
* Developed marketing plans that initiated the sales of financial services to newly established clientele. Involved in the marketing and selling of Long Term Care Insurance, Life Insurance, Securities and Annuities.
  • Attained Membership in the Million Dollar Round Table by attaining $68,000 in new commissions through personal production.
  • Successfully attained annual sales goals and performed in the top 5% of agency
  • Qualified for John Hancock conference by selling $90,000 of new annual premium.
No skills were added
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President/CEO
Jul 1997 - Apr 2001
Winners * Directed the development of the financial processing software. Developed the marketing plans, secured funding and spearheaded numerous innovative projects and collaborations to improve service, cut costs, increased efficiency and provided better service to customers.
  • Recruited and secured new contracts for the newly developed credit card processing software. The contracts generated credit card processing of $3 to $4 million monthly.
  • Hired, trained and developed a high-performing team of 2 managers and a staff of 17 in the US and Europe. David C. Skinner, JR.
  • Successfully negotiated contracts with diverse organizations and always strived to understand and meet the needs of the customers.
No skills were added
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Partner/Manager
Jan 1991 - Jul 1997
o Member of the Senior Management staff responsible for decision-making and implementation of business and financial activities. Involvement as a tax consultant and business consultant involving clientele and their legal counsel.
  • Successfully completed extensive reconstruction of tax records for business and individual clients.
  • Performed business audits.
  • Prepared and processed multiple companies payroll
  • Accomplished budgeting, monthly write-up work and tax preparation for individual and corporate clients.
Auditing
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Edit Skills
Non-cloudteam Skill
Education
Accounting
University of North Florida
Certifications
Securities Licensed through the NASD
Skills
Project Management
2020
14
Auditing
1997
6
Asset Management
2020
5
Disaster Recovery
2020
5
Firewall
2020
5
Quality Assurance
2020
5
Stakeholder Engagement
2020
5
VoIP
2020
5
Windows
2020
5
Agile Methodology
0
1
Waterfall
0
1